500M Wanting Broadband, Taking Telephone?

ethan103 · 01-09-2020, 12:52

I’m looking to sign up again for the 500M after not being a customer for around a year.

The best deal is Broadband & Phone, however I have no use for Phone,

Does having it activated on the line cause any increase in latency / jitter on the internet side of things?

I would have preferred a internet only line but it’s £62 vs £45 with phone.

Also,

Is there anyway I would be able to ask for a SH4 with a view to upgrade to 1Gb when available? Or is that strictly a no?

pip08456 · 01-09-2020, 13:52

Quote:

Originally Posted by ethan103

I’m looking to sign up again for the 500M after not being a customer for around a year.

The best deal is Broadband & Phone, however I have no use for Phone,

Does having it activated on the line cause any increase in latency / jitter on the internet side of things?

I would have preferred a internet only line but it’s £62 vs £45 with phone.

Also,

Is there anyway I would be able to ask for a SH4 with a view to upgrade to 1Gb when available? Or is that strictly a no?

The telephone line has no impact on the Broadband whatsoever. You could ask if they are offering an SH4.

ethan103 · 01-09-2020, 14:52

Quote:

Originally Posted by pip08456

The telephone line has no impact on the Broadband whatsoever. You could ask if they are offering an SH4.

Ah ok, I was worried it would cause line interference.

And I will ask and see if it’s a possibility.

heero_yuy · 01-09-2020, 15:13

The broadband is carried on the same co-axial cable as the TV service (Different frequency bands). The phone is on a separate twisted pair in the figure-of-eight cable.

BenMcr · 01-09-2020, 15:30

Quote:

Originally Posted by ethan103

Is there anyway I would be able to ask for a SH4 with a view to upgrade to 1Gb when available? Or is that strictly a no?

There is no way to currently request a Hub 4.

Quote:

Originally Posted by heero_yuy

The phone is on a separate twisted pair in the figure-of-eight cable.

Not any more it isn't - all new Phone installs are via the sockets on the back of the Hub 3 or Hub 4.

Brand new installs don't even have the telco cable installed - only the coax.

ethan103 · 01-09-2020, 15:47

Quote:

Originally Posted by BenMcr

There is no way to currently request a Hub 4.

Not any more it isn't - all new Phone installs are via the sockets on the back of the Hub 3 or Hub 4.

Brand new installs don't even have the telco cable installed - only the coax.

So the Hub deals with the Calls?

Again, extra work for the Hub, can you confirm that it doesn’t cause latency issues?

BenMcr · 01-09-2020, 16:53

The connection path for the phone is separate to the Virgin Fibre connection.

So although they're both IP based they don't interfere with one another.

pip08456 · 01-09-2020, 20:09

Quote:

Originally Posted by BenMcr

The connection path for the phone is separate to the Virgin Fibre connection.

So although they're both IP based they don't interfere with one another.

Isn't that what I said in the first place?