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why is my internet barely working at 2am?
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Old 09-02-2008, 02:02   #1
street
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why is my internet barely working at 2am?

Its so frustrating why wont it work! webpages taking minutes to load a 50mb file taking hours to download im on 4mg and get this...

Downstream Receive Power Level : -4.00 dBmv
Downstream SNR : 20.75 dB
Upstream Transmit Power Level : 52.25 dBmv

speedtest comes back as... *waits 5 minutes for speedtest.net to load*...well i cant tell you as it doesnt even get past the ping stage why am i paying £25 a month for this?

so why aint it working? plz sumbody help me.... its been in this state for weeks...
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Old 09-02-2008, 02:22   #2
Keane
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Services: NTL Digital, NTL 10MB Broadband, NTL Phone.
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Re: why is my internet barely working at 2am?

Typically any upgrades that could cause a loss of service, or seriously impact the service is left until around this time of the night. It's possible some sort of maintainance is being done and that's affecting your connection.
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Old 09-02-2008, 09:38   #3
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Re: why is my internet barely working at 2am?

Quote:
Originally Posted by street View Post
Downstream SNR : 20.75 dB

so why aint it working? plz sumbody help me.... its been in this state for weeks...
Your SNR is far too low. You need to get a tech out to look at it.
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Old 09-02-2008, 10:48   #4
eddcase
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Re: why is my internet barely working at 2am?

Quote:
Originally Posted by street View Post
Its so frustrating why wont it work! webpages taking minutes to load a 50mb file taking hours to download im on 4mg and get this...

Downstream Receive Power Level : -4.00 dBmv
Downstream SNR : 20.75 dB
Upstream Transmit Power Level : 52.25 dBmv

speedtest comes back as... *waits 5 minutes for speedtest.net to load*...well i cant tell you as it doesnt even get past the ping stage why am i paying £25 a month for this?

so why aint it working? plz sumbody help me.... its been in this state for weeks...
Have you asked VM why your service isn't good at the moment?
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