Re: Should I be concerned
Needless to say, no visit by engineer. I did Rx. S.M.S. that network problem has been fixed?
Still the same symptoms.
A further response by V.M.
"Thank you for reaching out to us in our community, I am sorry the techniciain [sic] was cancel [sic] without your knowledge.
I can confirm the technician was auto cancelled as there is an SNR issue in the area , this was reported our end on 17/12/2019 at 10:21, the fix date which is estimated is 24/12/2019 at 10:25.
I am sorry for any inconvenience caused, when the tech was originally booked we weren't aware of the SNR issue, this will be the cause of your issue.
Last edited by Brunel; 17-12-2019 at 21:04.
Reason: Added extra inf.
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