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Should I be concerned
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Old 15-12-2019, 19:13   #16
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Re: Should I be concerned

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Originally Posted by Brunel View Post
Thanks, I have posted the problem on the Virgin help forum. When they eventually reply I will convey your information to them.
I'm sure the usual suspects on CF that know more than me will confirm they're right at the bottom of where they need to be.
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Old 15-12-2019, 20:40   #17
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Re: Should I be concerned

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Originally Posted by SnoopZ View Post
32-33 is on the low side i think.
It is unusually low, but shouldn't be a problem.

But a wide-band attenuator certainly wouldn't hurt. It'll drop the downstream power and raise the upstream.
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Old 16-12-2019, 12:11   #18
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Re: Should I be concerned

V.M. Have stated that there is an area issue, they have arranged for a Tech. visit tomorrow 12:00-16:00

I will post back with any further info.

thanks.
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Old 16-12-2019, 12:24   #19
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Re: Should I be concerned

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Originally Posted by Brunel View Post
V.M. Have stated that there is an area issue, they have arranged for a Tech. visit tomorrow 12:00-16:00

I will post back with any further info.

thanks.
Piontless sending a tech if its an area issue.
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Old 16-12-2019, 12:35   #20
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Re: Should I be concerned

Probably, all part of the system.
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Old 16-12-2019, 13:26   #21
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Re: Should I be concerned

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Originally Posted by Brunel View Post
Probably, all part of the system.
No, definitely not. Have they given you a ticket number for this area fault? (It will probably start 'F00')
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Old 16-12-2019, 13:41   #22
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Re: Should I be concerned

@ spiderplant: No.
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Old 17-12-2019, 20:34   #23
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Re: Should I be concerned

Needless to say, no visit by engineer. I did Rx. S.M.S. that network problem has been fixed?

Still the same symptoms.

A further response by V.M.

"Thank you for reaching out to us in our community, I am sorry the techniciain [sic] was cancel [sic] without your knowledge.

I can confirm the technician was auto cancelled as there is an SNR issue in the area , this was reported our end on 17/12/2019 at 10:21, the fix date which is estimated is 24/12/2019 at 10:25.

I am sorry for any inconvenience caused, when the tech was originally booked we weren't aware of the SNR issue, this will be the cause of your issue.

Last edited by Brunel; 17-12-2019 at 21:04. Reason: Added extra inf.
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