18-06-2020, 11:52
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#76
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cf.mega poster
Join Date: Jun 2003
Posts: 8,899
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Re: Occasional Dropouts
Quote:
Originally Posted by Damien
Unusable now. Have to switch to mobile hotspot
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An amplifier is being replaced in the cabinet. It'll take about an hour.
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18-06-2020, 11:56
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#77
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Occasional Dropouts
Water has got in somewhere. What is your graph like?
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18-06-2020, 13:02
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#78
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Remoaner
Cable Forum Team
Join Date: Mar 2004
Posts: 32,219
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Re: Occasional Dropouts
Quote:
Originally Posted by spiderplant
An amplifier is being replaced in the cabinet. It'll take about an hour.
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Ooo I'll try a bit later
Quote:
Originally Posted by General Maximus
Water has got in somewhere. What is your graph like?
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---------- Post added at 13:02 ---------- Previous post was at 12:14 ----------
Just had a visit from the enginner who was working on the cabinet, says it's all fixed. Was an issue with the amplifier only impacting me? So far so good, no RS errors yet
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18-06-2020, 13:18
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#79
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Occasional Dropouts
Keep your graph going. If it is fixed you'll see s stark contrast and it clear up big time over the next couple of hours.
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18-06-2020, 13:23
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#80
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Remoaner
Cable Forum Team
Join Date: Mar 2004
Posts: 32,219
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Re: Occasional Dropouts
It's weird. Still don't know what happened.
The initial engineer did seem to fix it. Perfect for a week. Then in the last week it's the worst it's ever been and - for now - cleared up again. Did the first engineer fix the actual issue but then do something to the cabinet that only hit a week later? Is it a coincidence?
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18-06-2020, 13:23
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#81
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cf.mega poster
Join Date: Jun 2003
Posts: 8,899
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Re: Occasional Dropouts
Quote:
Originally Posted by Damien
Just had a visit from the enginner who was working on the cabinet, says it's all fixed. Was an issue with the amplifier only impacting me? So far so good, no RS errors yet
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No, it was affecting everyone on your cabinet.
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18-06-2020, 13:47
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#82
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FORMER Virgin Media Staff
Join Date: Dec 2010
Location: Warrington
Posts: 4,737
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Re: Occasional Dropouts
You'd be surprised at how few people notice their connection is being flaky. Or just tolerate it instead of calling up and getting it fixed.
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18-06-2020, 13:53
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#83
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Ran Away
Join Date: Nov 2008
Location: Lincoln
Services: phone + 1gbit BB + SkyQ
Posts: 11,021
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Re: Occasional Dropouts
Quote:
Originally Posted by spiderplant
No, it was affecting everyone on your cabinet.
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There you go, you can feel good about yourself now. Your perseverance has paid off and if it wasn't for you it may have gone unnoticed and everyone would have been in their houses embroiled in connection misery.
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18-06-2020, 14:18
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#84
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Remoaner
Cable Forum Team
Join Date: Mar 2004
Posts: 32,219
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Re: Occasional Dropouts
Some people might call me a hero......
---------- Post added at 14:18 ---------- Previous post was at 13:58 ----------
Quote:
Originally Posted by Kushan
You'd be surprised at how few people notice their connection is being flaky. Or just tolerate it instead of calling up and getting it fixed.
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Before this week when it was going down often and for longer it wasn't too bad.
It would cut off a few times a day for a few minutes. If I wasn't working from home i may not have noticed it. If you weren't on VPN, video calls or online gaming - something that is making constant use of the connection - you might also not noticed. If YouTube took time buffering or a page failed to load you would think it's just being slow.
So yeah you could easily not notice if you were a casual internet user.
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18-06-2020, 14:41
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#85
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cf.mega poster
Join Date: Jun 2003
Posts: 8,899
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Re: Occasional Dropouts
Actually three of your neighbours also reported it - but you got the credit because you were first. The fault would have been really obvious to anybody with the TV service.
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18-06-2020, 15:17
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#86
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,097
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Re: Occasional Dropouts
Quote:
Originally Posted by Damien
Some people might call me a hero......
---------- Post added at 14:18 ---------- Previous post was at 13:58 ----------
Before this week when it was going down often and for longer it wasn't too bad.
It would cut off a few times a day for a few minutes. If I wasn't working from home i may not have noticed it. If you weren't on VPN, video calls or online gaming - something that is making constant use of the connection - you might also not noticed. If YouTube took time buffering or a page failed to load you would think it's just being slow.
So yeah you could easily not notice if you were a casual internet user.
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