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Retentions - what phone options to dial
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Old 09-10-2018, 14:08   #31
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Re: Retentions - what phone options to dial

Dial 150, choose the broadband, tv etc option, then select the moving home option, then the thinking of leaving you for another reason option
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Old 09-10-2018, 14:49   #32
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Re: Retentions - what phone options to dial

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Originally Posted by SnoopZ View Post
I thought you couldn't sign up again straight away you had to wait a number of months?
I've never met a salesman who would follow this rule
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Old 09-10-2018, 14:50   #33
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Re: Retentions - what phone options to dial

150 from the Virgin landline then 1, 1, 4, 5.
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Old 31-10-2018, 00:06   #34
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Re: Retentions - what phone options to dial

I was paying £88 odd for full house TV, 200mb bb and talk unlimited.
My TiVo broke and they replaced it with a V6.
A few days later I got an email saying my new bill was £92.96/month.
I really wasn’t happy and decided that was enough to push me over to actually leave virgin.
I had never phoned and said I was going to leave before as I would never say I would do something I wasn’t going to.
First thing they said was no problem, then they asked why I was leaving.
When I told them he checked and said the price increase was nothing to do with my new box but was just the annual increase...
He then said that as I’d been with them 10 years they didn’t want to lose me. I said that I wanted the VIP package but wasn’t offered it onlinrpe.
He explained they could not do the new user offer but would see what he could do.
After working out the best deal he came back with £94/month
It’s only for 9 months but he said he was sure they could do something if I phoned back then.
So , for an extra £1.04 a month I have free phone calls to all mobiles rather than just virgin mobiles.
I have 350Mb rather than 200Mb
I have sky movies and sky sports, all channels and HD.

I’m thinking that is probably worth another £1.04 a month...
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Old 31-10-2018, 06:17   #35
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Re: Retentions - what phone options to dial

Quote:
Originally Posted by bbxxl View Post
I was paying £88 odd for full house TV, 200mb bb and talk unlimited.
My TiVo broke and they replaced it with a V6.
A few days later I got an email saying my new bill was £92.96/month.
I really wasnít happy and decided that was enough to push me over to actually leave virgin.
I had never phoned and said I was going to leave before as I would never say I would do something I wasnít going to.
First thing they said was no problem, then they asked why I was leaving.
When I told them he checked and said the price increase was nothing to do with my new box but was just the annual increase...
He then said that as Iíd been with them 10 years they didnít want to lose me. I said that I wanted the VIP package but wasnít offered it onlinrpe.
He explained they could not do the new user offer but would see what he could do.
After working out the best deal he came back with £94/month
Itís only for 9 months but he said he was sure they could do something if I phoned back then.
So , for an extra £1.04 a month I have free phone calls to all mobiles rather than just virgin mobiles.
I have 350Mb rather than 200Mb
I have sky movies and sky sports, all channels and HD.

Iím thinking that is probably worth another £1.04 a month...
In 9 months you will get shafted
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Old 31-10-2018, 09:32   #36
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Re: Retentions - what phone options to dial

Quote:
Originally Posted by bbxxl View Post
I was paying £88 odd for full house TV, 200mb bb and talk unlimited.
My TiVo broke and they replaced it with a V6.
A few days later I got an email saying my new bill was £92.96/month.
I really wasnít happy and decided that was enough to push me over to actually leave virgin.
I had never phoned and said I was going to leave before as I would never say I would do something I wasnít going to.
First thing they said was no problem, then they asked why I was leaving.
When I told them he checked and said the price increase was nothing to do with my new box but was just the annual increase...
He then said that as Iíd been with them 10 years they didnít want to lose me. I said that I wanted the VIP package but wasnít offered it onlinrpe.
He explained they could not do the new user offer but would see what he could do.
After working out the best deal he came back with £94/month
Itís only for 9 months but he said he was sure they could do something if I phoned back then.
So , for an extra £1.04 a month I have free phone calls to all mobiles rather than just virgin mobiles.
I have 350Mb rather than 200Mb
I have sky movies and sky sports, all channels and HD.

Iím thinking that is probably worth another £1.04 a month...
Doesn't sound like a good deal to me seeing you wanted to save money, they gave me full house 200mb and phone for £76 I think for 12 months.
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Old 31-10-2018, 22:55   #37
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Re: Retentions - what phone options to dial

Quote:
Originally Posted by SnoopZ View Post
Doesn't sound like a good deal to me seeing you wanted to save money, they gave me full house 200mb and phone for £76 I think for 12 months.
I could have probably got cheaper, but 350mb was good, Sky F1 I wanted and Sky movies are good. So Iím paying £18 for al, of that. Worth it to me.
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Old 31-10-2018, 23:09   #38
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Re: Retentions - what phone options to dial

Quote:
Originally Posted by bbxxl View Post
I could have probably got cheaper, but 350mb was good, Sky F1 I wanted and Sky movies are good. So Iím paying £18 for al, of that. Worth it to me.
Your going to be paying over £100 when you get shafted in month 10 11 and 12
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Old 21-11-2018, 17:46   #39
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Re: Retentions - what phone options to dial

Just renewed for 12 months 100mb broadband only for £25 per month, very happy
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Old 21-11-2018, 20:10   #40
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Re: Retentions - what phone options to dial

Quote:
Originally Posted by Peter729 View Post
Just renewed for 12 months 100mb broadband only for £25 per month, very happy
The current Black Friday deal is 100mbit including a phone line for £25, normal price is £27.
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Old 21-11-2018, 20:24   #41
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Re: Retentions - what phone options to dial

Quote:
Originally Posted by SnoopZ View Post
The current Black Friday deal is 100mbit including a phone line for £25, normal price is £27.
They gave me, an exsisting customer, the Black Friday deal, I was plesently surprised
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Old 22-11-2018, 13:14   #42
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Re: Retentions - what phone options to dial

Just called as existing customer that expires in February. Renewed for 12 months at £55 a month for full house with upgrade to 350 broadband. Only £5 more than my new customer deal but faster internet. No phone included in either.

Impressed!
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Old 24-11-2018, 23:26   #43
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Re: Retentions - what phone options to dial

Did you call retentions to get these black friday deals?
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Old 25-11-2018, 00:04   #44
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Re: Retentions - what phone options to dial

Yes, but you must be near or at the end of your current contract
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