28-05-2022, 11:50
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#1
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cf.addict
Join Date: Nov 2010
Location: North West
Services: Ultimate Volt
Posts: 168
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I think I've been duped
Why is Virgin Media classing the Volt bundles as a single bundle, and yet I am billed for the TV, Broadband, and Talk weekends by VM and billed by O2 for my SIM? I have just recently changed my bundle due to my contract being up.I was offered the same package as before, but my SIM would be with O2.I was told £78, and I said does that include the price for the SIM, to which he replied yes. My first bill was what I thought it would be £68 from VM and £10 from O2 for the SIM. But this month, it is now £78 plus 10 for the SIM. Would VM normally quote the Volt bundle price to customers without adding the SIM price?
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28-05-2022, 12:02
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#2
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,266
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Re: I think I've been duped
Is a SIM the thing you put in the phone , which is free calls cost money !!!
__________________
No point in being pessimistic. You know it won`t work.
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28-05-2022, 12:29
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#3
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cf.addict
Join Date: Nov 2010
Location: North West
Services: Ultimate Volt
Posts: 168
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Re: I think I've been duped
The SIM is for my own phone, and it comes with 8GB of data, unlimited calls and texts.
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28-05-2022, 21:47
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#4
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cf.addict
Join Date: Nov 2010
Location: North West
Services: Ultimate Volt
Posts: 168
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Re: I think I've been duped
Just a quick update.Apart from a pause for a second, it has streamed perfectly for the last few days.Can you tell me if this problem was specifically addressed in the update?
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29-05-2022, 00:21
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#5
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cf.mega poster
Join Date: Jan 2008
Posts: 10,047
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Re: I think I've been duped
Quote:
Originally Posted by trublue
Why is Virgin Media classing the Volt bundles as a single bundle, and yet I am billed for the TV, Broadband, and Talk weekends by VM and billed by O2 for my SIM? I have just recently changed my bundle due to my contract being up.I was offered the same package as before, but my SIM would be with O2.I was told £78, and I said does that include the price for the SIM, to which he replied yes. My first bill was what I thought it would be £68 from VM and £10 from O2 for the SIM. But this month, it is now £78 plus 10 for the SIM. Would VM normally quote the Volt bundle price to customers without adding the SIM price?
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The thing with Virgin is that when renewing with a new bundle/contract, what you are offered is sometimes not the same as what you actually get.
It's been said that, particularly the offshore call centre workers, simply lie to get their commission.
I have recently fallen victim to this as, even the tactic of getting them to add the offer to the notes has been abused by them with something different to what I' was offered being written down.
It's now with the office of the CEO.
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29-05-2022, 08:30
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#6
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cf.addict
Join Date: Nov 2010
Location: North West
Services: Ultimate Volt
Posts: 168
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Re: I think I've been duped
This was a UK call centre. Sorry to hear you're having problems as well.
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29-05-2022, 12:34
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#7
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laeva recumbens anguis
Cable Forum Team
Join Date: Jun 2006
Age: 67
Services: Premiere Collection
Posts: 42,083
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Re: I think I've been duped
Quote:
Originally Posted by RichardCoulter
The thing with Virgin is that when renewing with a new bundle/contract, what you are offered is sometimes not the same as what you actually get.
It's been said that, particularly the offshore call centre workers, simply lie to get their commission.
I have recently fallen victim to this as, even the tactic of getting them to add the offer to the notes has been abused by them with something different to what I' was offered being written down.
It's now with the office of the CEO.
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"It’s been said" - by whom?
__________________
There is always light.
If only we’re brave enough to see it.
If only we’re brave enough to be it.
If my post is in bold and this colour, it's a Moderator Request.
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29-05-2022, 17:54
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#8
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,266
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Re: I think I've been duped
Quote:
Originally Posted by Hugh
"It’s been said" - by whom?
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You really need to ask 
__________________
No point in being pessimistic. You know it won`t work.
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29-05-2022, 19:45
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#9
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,581
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Re: I think I've been duped
Quote:
Originally Posted by Hugh
"It’s been said" - by whom?
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Richard. He says it regularly.
__________________
Forumbox.co.uk
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31-05-2022, 19:43
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#10
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cf.member
Join Date: May 2007
Services: Ultimate Oomph, 3 V6 boxes, M600 BB
Posts: 69
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Re: I think I've been duped
I am on Ultimate Volt which is quoted as £99pm. Get billed £25 by 02 and £74 by VM. I think the first bill of the new contract was a bit different but then it settled down.
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01-06-2022, 05:26
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#11
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cf.mega poster
Join Date: Nov 2003
Location: Oxford (area 31)
Services: 1.2Gb/100Mb, VMTV (UHD), Freesat HD, Freeview HD, SkyQ (UHD), BTtv (UHD), DAB+
Posts: 1,867
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Re: I think I've been duped
I always found the first bill to be an odd amount at the start of a new contract on both Sky and VM. The bill changeover date will usually be different to the contract date.
Quote:
Originally Posted by qwakuk
I am on Ultimate Volt which is quoted as £99pm. Get billed £25 by 02 and £74 by VM. I think the first bill of the new contract was a bit different but then it settled down.
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01-06-2022, 14:07
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#12
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cf.mega poster
Join Date: Jan 2008
Posts: 10,047
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Re: I think I've been duped
Quote:
Originally Posted by trublue
This was a UK call centre. Sorry to hear you're having problems as well.
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Thanks. Some of the UK based agents are just as bad- they told me a load of nonsense eg that I would keep Full House, that Maxit was exactly the same as Full House anyway etc Once again I had to contact the office of the CEO to get things corrected.
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01-06-2022, 15:02
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#13
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cf.member
Join Date: Nov 2013
Location: Edinburgh
Services: Mega Volt bundle, 2 V6s, and Freeview HD, Amazon Prime, Google Chromecast/Google TV, Netflix.
Posts: 23
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Re: I think I've been duped
I was on unlimited data, texts and minutes for £25 per month as part of my new Volt package. This was more than I needed so I had an online chat with o2 and got my package changed to £18 per month for 50GB data and unlimited minutes and texts. Al went very smoothly.
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02-06-2022, 10:52
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#14
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cf.geek
Join Date: Oct 2006
Location: Manchester
Services: Ultimate Oomph although there is nothing ultimate or oomph about it.
Posts: 836
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Re: I think I've been duped
Quote:
Originally Posted by Cheile48
I was on unlimited data, texts and minutes for £25 per month as part of my new Volt package. This was more than I needed so I had an online chat with o2 and got my package changed to £18 per month for 50GB data and unlimited minutes and texts. Al went very smoothly.
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I didn't know you could do that. Did you just contact O2?
I'm on Ultimate Volt after I upgraded from VIP or whatever it was before.
I don't mind paying but I don't need unlimited on the SIM as I rarely use more than 1-2Gb a month.
Thing that annoys me is before I paid one price for the length of the contract with the VM Sim, now it goes up each year
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