Broadband/Telephone Connection - Help Pls

[wagstaf]

Good afternoon all.
Can anyone help with this problem:-
I have a BT master socket with ADSL filter. One side goes to phone. The other side goes to a wireless router.
When I plug the phone in it is fine. When I plug the router in, the dial tone dies and is not there.
I have tried taking off the front of the socket and using the one inside, replacing the filter, using a double adapter instead but same thing happens.
Any ideas please.
Thanks

W

So you've used the test socket and the same thing happens - correct?

Has it ever worked if so - what has changed?

[wagstaf]

well....my missus hit the BT master socket hoovering yesterday and it didn't work after that.
I had a double adapter in the BT master socket connecting to
(a) a phone line, then filter, then cable to wireless router (as its someway away)
(b) a phone line, then filter, then phone.
It's worked ok like that for years.

So yesterday, since it was hit, I replaced the double adapter and have had the problem since then.

To make it simple, I have now placed just 1 ADS filter on the BT socket and plugged the router in one side and the phone line in the other.
Result is that it works with the phone/or broadband but not both.
Can't think what it can be. The BT has only 2 wires connected to it on A and B terminals so it's not that.
W.

[craigj2k12]

Originally Posted by wagstaf

well....my missus hit the BT master socket hoovering yesterday and it didn't work after that.
I had a double adapter in the BT master socket connecting to
(a) a phone line, then filter, then cable to wireless router (as its someway away)
(b) a phone line, then filter, then phone.
It's worked ok like that for years.

So yesterday, since it was hit, I replaced the double adapter and have had the problem since then.

To make it simple, I have now placed just 1 ADS filter on the BT socket and plugged the router in one side and the phone line in the other.
Result is that it works with the phone/or broadband but not both.
Can't think what it can be. The BT has only 2 wires connected to it on A and B terminals so it's not that.
W.

you shouldnt be opening the back plate, its actually illegal

the front plate should be connected to 2 and 5, make sure they are in properly

[wagstaf]

There are no wires leading to the front plate.

Four wires leading to backplate. Only 2 in use. Think they are blue and green.

That's how it was when I found it!

[Kymmy]

Originally Posted by craigj2k11

you shouldnt be opening the back plate, its actually illegal

Illegal?? You sure??

More than likely to be against BT's T&C's with a threat of removal of services but you're suggesting that the police can arrest you for it??

[craigj2k12]

Originally Posted by Kymmy

Illegal?? You sure??

More than likely to be against BT's T&C's with a threat of removal of services but you're suggesting that the police can arrest you for it??

actually it is illegal, the backplate the OP is talking about is actually the frontplate, with 4 wires connected, the connections 2 and 5 are for phone/data, but the others are bell wires and can be removed, these will speed up your internet connection when removed

[Kymmy]

There's a lot of conjecture as to if it is illegal especially as a lot of the EU directives have superceeded our own telecommunications act.

The original law was there to stop people intercepting telecommunications and nothing more.. Could you imagine the mess if it was illegal for anyone wanting to remove BT wiring from their homes, renovations, demolitions as all would need BT permission

[craigj2k12]

Originally Posted by Kymmy

There's a lot of conjecture as to if it is illegal especially as a lot of the EU directives have superceeded our own telecommunications act.

The original law was there to stop people intercepting telecommunications and nothing more.. Could you imagine the mess if it was illegal for anyone wanting to remove BT wiring from their homes, renovations, demolitions as all would need BT permission

im sure the amount of people who ask for permission to remove bt sockets is exactly the same number of peolpe who ask music and film producing companies if they can download their content illegally

[Kymmy]

Originally Posted by craigj2k11

im sure the amount of people who ask for permission to remove bt sockets is exactly the same number of peolpe who ask music and film producing companies if they can download their content illegally

[off-topic]Yet breach of copyright isn't illegal as it's a civil matter.. Piracy though is illegal (selling copyrighted items for profit)

What many believe is "illegal" is not.. and downloading a film or music is not illegal though the companies can take you to court..[/off-topic]

The master socket situation is currently in a grey area even if "illegal" the police are very unlikely to do anything unless your intercepting communications which is illegal. All BT can do is throw their T&C's in your direction and charge you for a new socket or suspend your services