Anyone else have issues nearly every week?
07-07-2020, 20:28
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#1
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cf.member
Join Date: Feb 2011
Posts: 36
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Anyone else have issues nearly every week?
Hi all,
It seems nearly every week or every two weeks Virgin seem to have issues and just goes down. SuperHub then continues to reboot until it's able to make a valid connection. Seems like some sort of area problem as the status page always gets updated to say there are problems in the area.
Just getting a tad annoying. For those who are into this sort of stuff this is the logs from the "Network Status" of the SuperHub
Quote:
Network Log
Time Priority Description
07/07/2020 20:03:50 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:56 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:55 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:55 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:54 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:54 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:53 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:53 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:52 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:52 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:51 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:51 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:50 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:50 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:49 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:49 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:48 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:48 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:47 critical No Ranging Response received - T3 time-out;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
07/07/2020 20:02:47 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=4c:38:d8:00:3b:f3;CMTS-MAC=00:9e:1e:58:2d:ce;CM-QOS=1.1;CM-VER=3.0;
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07-07-2020, 21:14
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#2
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as common as muck
Join Date: Apr 2009
Location: Dirty Old Town
Posts: 3,515
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Re: Anyone else have issues nearly every week?
My connection went down yesterday about 1pm'ish and didn't come back online until 4:15pm today. It was down for most of the UK, but mainly England and Wales.
__________________
I'm not afraid of dying, I just don't want to be there when it happens. -Woody Allen
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07-07-2020, 21:42
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#3
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,707
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Re: Anyone else have issues nearly every week?
Nope, I very rarely get issues, and the last one I did get was a national issue.
__________________
Baby, I was born this way.
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07-07-2020, 22:43
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#4
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,654
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Re: Anyone else have issues nearly every week?
Quote:
Originally Posted by Paul
Nope, I very rarely get issues, and the last one I did get was a national issue.
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Same here.
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08-07-2020, 14:04
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#5
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cf.mega poster
Join Date: Jun 2003
Posts: 8,899
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Re: Anyone else have issues nearly every week?
Quote:
Originally Posted by MattGarner
It seems nearly every week or every two weeks Virgin seem to have issues and just goes down. SuperHub then continues to reboot until it's able to make a valid connection. Seems like some sort of area problem as the status page always gets updated to say there are problems in the area.
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It seems to be an intermittent fault on your street cabinet, but the fault always goes away by itself before the network engineer gets there, so the callout gets cancelled. I've asked for an engineer to go out to look at it.
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08-07-2020, 14:19
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#6
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cf.member
Join Date: Feb 2011
Posts: 36
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Re: Anyone else have issues nearly every week?
Quote:
Originally Posted by spiderplant
It seems to be an intermittent fault on your street cabinet, but the fault always goes away by itself before the network engineer gets there, so the callout gets cancelled. I've asked for an engineer to go out to look at it.
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Oh nice, do you work for VM then?
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08-07-2020, 15:14
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#7
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cf.mega poster
Join Date: Jun 2003
Posts: 8,899
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Re: Anyone else have issues nearly every week?
Quote:
Originally Posted by MattGarner
Oh nice, do you work for VM then?
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Could be
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08-07-2020, 18:00
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#8
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cf.geek
Join Date: Oct 2011
Location: Nottingham
Age: 67
Services: Gig1,Ultimate Volt,Virgin 360x2,
O2 mobile
Posts: 746
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Re: Anyone else have issues nearly every week?
Everyday,my wife and get wifi drop outs on our phones. This happens a lot when the 2 young adults in our house are on their playstations. I wonder if its the repoted faults with the Superhub 3.
This has been happening for around 6 weeks so there must also be large usage on the network as well as in our house.
__________________
I used to be indecisive but now I'm not so sure.
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08-07-2020, 21:47
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#9
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a giant headend
Join Date: Jan 2011
Location: Liverpool
Posts: 1,166
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Re: Anyone else have issues nearly every week?
Setup a broadband monitor just so you can see the effect and not think you're going crazy:
http://www.thinkbroadband.com/ping/monitors.html
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09-07-2020, 14:48
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#10
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cf.geek
Join Date: Nov 2008
Location: Birmingham
Services: Almost the lot
Posts: 753
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Re: Anyone else have issues nearly every week?
My son does streaming and it’s cutting out every day at the moment. Only briefly but he’s well ..........
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09-07-2020, 19:45
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#11
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cf.member
Join Date: Feb 2011
Posts: 36
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Re: Anyone else have issues nearly every week?
Quote:
Originally Posted by Skie
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I do have one setup but I appreciate the suggestion
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09-07-2020, 22:07
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#12
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cf.member
Join Date: Feb 2011
Posts: 36
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Re: Anyone else have issues nearly every week?
Just gone down again
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10-07-2020, 16:17
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#13
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cf.mega poster
Join Date: Jun 2003
Posts: 8,899
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Re: Anyone else have issues nearly every week?
Quote:
Originally Posted by MattGarner
Just gone down again
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How long did it go for? I don't see the same errors in your modem log, and no automated fault ticket was raised.
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10-07-2020, 17:47
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#14
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cf.member
Join Date: Feb 2011
Posts: 36
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Re: Anyone else have issues nearly every week?
Quote:
Originally Posted by spiderplant
How long did it go for? I don't see the same errors in your modem log, and no automated fault ticket was raised.
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Probably like 5-10 minutes - So nothing like it was when this thread was originally posted. But similar situation where you just watch the SuperHub do it's reboots.
Shows last nights dropout in the image link below:
https://imgur.com/a/W0FC2xM
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10-07-2020, 21:59
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#15
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cf.geek
Join Date: Nov 2008
Location: Birmingham
Services: Almost the lot
Posts: 753
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Re: Anyone else have issues nearly every week?
Guys my son says it’s happening every time we leave the house. I thought it was coincidence but now I’m beginning to believe him. Anyone got any idea why? We have a loose slab on the driveway could that interfere with the cable. Surely our phones couldn’t be the reason.
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