Superhub New WiFi Router and Cat8 cable - Page 2

JMcB · 10-07-2020, 20:57

Quote:

Originally Posted by General Maximus

Where are these blistering speed test results? I can't wait to see what 40tb/sec looks like

First thing I have discovered is I'm not getting my normal speed when in Modem mode.

Think it's time for a CS call

pip08456 · 10-07-2020, 21:00

Quote:

Originally Posted by JMcB

First thing I have discovered is I'm not getting my normal speed when in Modem mode.

Think it's time for a CS call

There's no reason why modem mode should reduce your speeds.

General Maximus · 10-07-2020, 22:02

He's a troll and this whole thread is a wind up.

General Maximus · 11-07-2020, 13:11

OMG I can't believe it

To satisfy my curiosity I bought some Cat 8 so I could do my own test and see if there was any difference. I did before with cat 5e and after with cat 8. Everyone needs to get cat 8 for symmetrical 40gbits rfn. The upload is a bit off though and if it doesn't improve I am ringing customer services.

JMcB · 12-07-2020, 12:24

Quote:

Originally Posted by pip08456

There's no reason why modem mode should reduce your speeds.

After speaking to the family about the BB before the install of the new router it was slow before.

So it looks like ive had slow BB for some time. ��

General Maximus · 12-07-2020, 13:54

Another ominous response. Are we supposed to guess what speeds you get in router mode and modem mode or we just staying with the ambiguous "slow"?

JMcB · 12-07-2020, 17:44

Quote:

Originally Posted by General Maximus

Another ominous response. Are we supposed to guess what speeds you get in router mode and modem mode or we just staying with the ambiguous "slow"?

I should be getting 5oomb I haven't got above 300mb in any configuration. 🤦*♂️

**Hugh** · 12-07-2020, 18:01

What speed do you get if you connect directly via Cat6 to the Hub?

General Maximus · 12-07-2020, 19:32

Quote:

Originally Posted by JMcB

I should be getting 5oomb I haven't got above 300mb in any configuration. ��*♂️

Have you looked at the router config and checked to make sure you have been provisioned for 500mbits when you upgraded to the oomph bundle?

Your upstream will be the same as mine however your downstream will be a lot higher. I think it is provisioned at something like 575mbits so you should see 575000000.

Quote:

Originally Posted by Hugh

What speed do you get if you connect directly via Cat6 to the Hub?

and have you been doing the tests wired on a pc or wireless on a phone or old laptop?

JMcB · 18-07-2020, 15:16

Quote:

Originally Posted by Hugh

What speed do you get if you connect directly via Cat6 to the Hub?

The same, today when Tec support bead out we got 47mb to 140 something, but not 500 and not the guaranteed 258mb

JMcB · 18-07-2020, 15:21

This is what I got...and thanks for you support 😉

Quote:

Originally Posted by General Maximus

Have you looked at the router config and checked to make sure you have been provisioned for 500mbits when you upgraded to the oomph bundle?

Your upstream will be the same as mine however your downstream will be a lot higher. I think it is provisioned at something like 575mbits so you should see 575000000.

and have you been doing the tests wired on a pc or wireless on a phone or old laptop?

General Maximus · 18-07-2020, 16:27

thanks for the screen shot, can you do the same for the upstream and downstream tabs so we can have a look at your power levels. Can you also setup a TBB graph which monitors your connection. It will show us whether you have just got a slow connection due to something like congestion or if packet loss is causing it. The graph will look like this:

It is easy to setup, click this link. All of this information is helpful and will assist the tech in diagnosing the fault if they are uncertain as to the cause.

JMcB · 18-07-2020, 18:47

Ok I've carated an account and set up and setup a monitor, hope this helps.

Sorry to ask but how long would you leave it?

General Maximus · 18-07-2020, 20:41

The graph populates in real time and needs 24 hours for a full cycle. If you go back and check it now you'll see you have got about 2 hours worth on the right hand side. You can post it tomorrow evening once you have had a full day and we'll be able to immediately see if there is an issue. We still need the power levels and snr from your downstream and upstream tab, they look like this:

I am just here to get the ball rolling. There are more tech savvy peeps on here than me and there are also VM techs that are members of the forum. The sooner you get the info posted the better and then they can chip in and offer advice.

JMcB · 18-07-2020, 21:57

I don't know but this doesn't look good