16-04-2018, 22:24
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#1
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cf.member
Join Date: Jul 2012
Posts: 24
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You Tube problems
My sister has a Tivo box and the You Tube app on it is useless. The videos freeze every ten seconds,the letter A is missing from search,and often videos just stop and you get returned to normal tv. I have a V6 box and You Tube works perfectly on it. Why can Virgin not fix this problem.
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17-04-2018, 11:17
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#2
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cf.mega poster
Join Date: Aug 2009
Posts: 5,386
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Re: You Tube problems
Because the tivo is underpowered and rubbish
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17-04-2018, 12:14
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#3
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: You Tube problems
My son told me that the V6 is always saying it is "updating" the youtube app.
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17-04-2018, 12:56
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#4
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: You Tube problems
I wouldn't use any apps on the V6 if I have them on my TV, the TV apps load much quicker.
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17-04-2018, 13:00
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#5
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: You Tube problems
Quote:
Originally Posted by Mad Max
I wouldn't use any apps on the V6 if I have them on my TV, the TV apps load much quicker.
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I suppose it depends on your TV.
My 2014 Samsung TV is no quicker to load iPlayer, Netflix or YouTube than the V6 is.
If anything it's a bit quicker as I don't have to find the other remote first.
__________________
I work for Virgin Media but all views are my own.
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17-04-2018, 13:02
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#6
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: You Tube problems
Quote:
Originally Posted by BenMcr
I suppose it depends on your TV.
My 2014 Samsung TV is no quicker to load iPlayer, Netflix or YouTube than the V6 is.
If anything it's a bit quicker as I don't have to find the other remote first.
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We use the Netflix app the most, and it has its own button on the TV remote, so it's pretty much instant when you hit the button.
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17-04-2018, 13:59
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#7
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: You Tube problems
Quote:
Originally Posted by BenMcr
I suppose it depends on your TV.
My 2014 Samsung TV is no quicker to load iPlayer, Netflix or YouTube than the V6 is.
If anything it's a bit quicker as I don't have to find the other remote first.
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I have 2016 Samsung with smart remote which I can use on all connected devices,and I find apps are accessed instantaneously on my TV.
I still have the Tivo which is horrendous for anything other than watching live channels, but it serves its purpose at the moment as I do not want Shub3.
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17-04-2018, 16:22
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: You Tube problems
Quote:
Originally Posted by alwaysabear
but it serves its purpose at the moment as I do not want Shub3.
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You don't need a Hub 3 to get the V6 - if you have a SH2 or 2ac you currently keep it.
__________________
I work for Virgin Media but all views are my own.
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17-04-2018, 16:45
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#9
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cf.mega poster
Join Date: Mar 2005
Location: here
Age: 55
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
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Re: You Tube problems
Quote:
Originally Posted by krismestry
My sister has a Tivo box and the You Tube app on it is useless. The videos freeze every ten seconds,the letter A is missing from search,and often videos just stop and you get returned to normal tv. I have a V6 box and You Tube works perfectly on it. Why can Virgin not fix this problem.
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Ring and get the STB upgraded to V6, SIMPLES
__________________
"Once a Poacher, Always a Poacher"
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17-04-2018, 17:22
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#10
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cf.mega poster
Join Date: Jan 2007
Posts: 2,526
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Re: You Tube problems
Quote:
Originally Posted by BenMcr
You don't need a Hub 3 to get the V6 - if you have a SH2 or 2ac you currently keep it.
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There was no indication we'd get one when I filled out the form but our V6 came with a new hub in the box despite existing one being capable.
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17-04-2018, 17:41
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#11
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RIp Sweetness
Join Date: Jul 2009
Location: S Essex
Services: TiVo Full house sports bundle,Vivid 200, SHUB 3, talk more anytime.
Posts: 2,380
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Re: You Tube problems
Quote:
Originally Posted by cheekyangus
There was no indication we'd get one when I filled out the form but our V6 came with a new hub in the box despite existing one being capable.
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Agreed, I read the small print in the offer I received for a V6 it said "we will supply you with our new Shub3" , so did not take it up.
Hopefully I can wait until a new shub is released without problems.
Last edited by alwaysabear; 17-04-2018 at 17:45.
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17-04-2018, 17:45
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#12
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Sad Doig Fan!
Join Date: Aug 2007
Location: Barry South Wales
Age: 68
Services: With VM for BB 250Mb service.(Deal)
Posts: 11,655
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Re: You Tube problems
Quote:
Originally Posted by cheekyangus
There was no indication we'd get one when I filled out the form but our V6 came with a new hub in the box despite existing one being capable.
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If you don't register the new hub the old one will keep working.
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17-04-2018, 17:48
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#13
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: You Tube problems
Quote:
Originally Posted by pip08456
If you don't register the new hub the old one will keep working.
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If you're sent TV and Broadband kit in the same order they will activate together.
__________________
I work for Virgin Media but all views are my own.
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17-04-2018, 18:46
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#14
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cf.mega poster
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,812
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Re: You Tube problems
Quote:
Originally Posted by BenMcr
If you're sent TV and Broadband kit in the same order they will activate together.
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I was sent me a hub3 with the V6, but they sent the wrong power supply, so the Shub2ac is still in use.
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18-04-2018, 10:56
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#15
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Virgin Media Employee
Join Date: Sep 2005
Location: Winchester
Services: Staff MyRates
BB: VM XXL
TV: VM XL
Phone : VM XL
Posts: 3,115
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Re: You Tube problems
I use the YouTube app on my Android tablet and then play it on the Tivo (old type). This gives me better searches and I can build up a play list.
The Netflix app used to do the same but now can't connect.
Add the other TV apps including the remote control and you can operate the Tivo from your tablet.
__________________
I work for VMO2 but reply here in my own right. Any help or advice is made on a best-effort basis. No comments construe any obligation on VMO2 or its employees.
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