Home News Forum Articles
  Welcome back Join CF
You are here You are here: Home | Forum | Think Broadband Ping Monitor Results (POST YOURS)

You are currently viewing our boards as a guest which gives you limited access to view most of the discussions, articles and other free features. By joining our Virgin Media community you will have full access to all discussions, be able to view and post threads, communicate privately with other members (PM), respond to polls, upload your own images/photos, and access many other special features. Registration is fast, simple and absolutely free so please join our community today.


Welcome to Cable Forum
Go Back   Cable Forum > Virgin Media Services > Virgin Media Internet Service

Think Broadband Ping Monitor Results (POST YOURS)
Reply
 
Thread Tools
Old 26-09-2016, 20:29   #5491
Jon22
cf.addict
 
Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
Jon22 is on a distinguished roadJon22 is on a distinguished road
Re: Think Broadband Ping Monitor Results (POST YOURS)

Getting quite a bit of packet loss.

Jon22 is offline   Reply With Quote
Advertisement
Old 27-09-2016, 01:05   #5492
Jon22
cf.addict
 
Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
Jon22 is on a distinguished roadJon22 is on a distinguished road
Re: Think Broadband Ping Monitor Results (POST YOURS)

Guess one of the downstream channels is borked. Reporting zero RxMER.

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 251000000 235000000 243000000 259000000 267000000 275000000 283000000 291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 59 57 58 60 61 62 63 64
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 4.38 4.46 4.55 3.99 3.71 3.33 3.23 3.39
RxMER (dB) 35.42 35.08 35.25 35.25 35.42 35.25 34.93 0.00
Pre RS Errors Reset Counter 53296 76577 61397 25305 27528 28652 30429 944
Post RS Errors Reset Counter 8552 5433 2995 4156 24577 25213 25371 232
Jon22 is offline   Reply With Quote
Old 27-09-2016, 01:37   #5493
SnoopZ
CF Resident Dog
 
SnoopZ's Avatar
 
Join Date: Mar 2005
Posts: 14,225
SnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny stars
SnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny starsSnoopZ has a pair of shiny stars
Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:
Originally Posted by Jon22 View Post
Guess one of the downstream channels is borked. Reporting zero RxMER.

DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz) 251000000 235000000 243000000 259000000 267000000 275000000 283000000 291000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock) Locked Locked Locked Locked Locked Locked Locked Locked
Channel ID 59 57 58 60 61 62 63 64
Modulation 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM 256QAM
Symbol Rate (Msym/sec) 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000 6.952000
Interleave Depth I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17 I=12
J=17
Power Level (dBmV) 4.38 4.46 4.55 3.99 3.71 3.33 3.23 3.39
RxMER (dB) 35.42 35.08 35.25 35.25 35.42 35.25 34.93 0.00
Pre RS Errors Reset Counter 53296 76577 61397 25305 27528 28652 30429 944
Post RS Errors Reset Counter 8552 5433 2995 4156 24577 25213 25371 232
Reboot should fix it.
__________________
PSN: Snoopzster
SnoopZ is online now   Reply With Quote
Old 27-09-2016, 02:14   #5494
Jon22
cf.addict
 
Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
Jon22 is on a distinguished roadJon22 is on a distinguished road
Re: Think Broadband Ping Monitor Results (POST YOURS)

Thanks, that's sorted it
Jon22 is offline   Reply With Quote
Old 02-10-2016, 11:39   #5495
Taf
cf.mega poster
 
Taf's Avatar
 
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,785
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:
Originally Posted by Taf View Post
VM forum has responded.. Home visit in 2 days.
The home visit triggered a request to rate their service....

Quote:
The fault has persisted for over a year. I have been reporting it via the forum for over a year also. Reports with graphs from www.thinkbroadband.com, as well as superhub log files.

Several attempts to rectify the fault have been attempted with no final successful repair.

Even contacting the CEO had no effect, and on that occasion it appears VM tried to contact me via telepathy. Being unable to receive such attempts, it was deemed the fault was cleared and therefore it was closed.

Being a VM pensioner from the technical side, I understand how such intermittent faults are to diagnose and repair. I have been very patient. But even my patience has begun to wear thin.

A concerted effort by all parts of the VM structure is needed to rectify this situation. Please.
Taf is offline   Reply With Quote
Old 03-10-2016, 15:37   #5496
Jon22
cf.addict
 
Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
Jon22 is on a distinguished roadJon22 is on a distinguished road
Re: Think Broadband Ping Monitor Results (POST YOURS)

Had to turn off for a short while earlier. On startup, seem to have gotten a graph similar to what Taf is experiencing. Network log is showing T4 timeouts.

Jon22 is offline   Reply With Quote
Old 03-10-2016, 16:52   #5497
Taf
cf.mega poster
 
Taf's Avatar
 
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,785
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:
Originally Posted by Jon22 View Post
Had to turn off for a short while earlier. On startup, seem to have gotten a graph similar to what Taf is experiencing. Network log is showing T4 timeouts.

Does your network log look a bit like this?

Quote:
29/09/2016 09:07:30 GMT 29/09/2016 09:07:30 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxx
29/09/2016 09:07:00 GMT 29/09/2016 09:07:00 GMT Error (4) 68000407 TOD established
29/09/2016 09:06:49 GMT 29/09/2016 09:06:49 GMT Notice (6) 84000510 Downstream Locked Successfully
29/09/2016 09:06:10 GMT 29/09/2016 09:06:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:05:10 GMT 29/09/2016 09:05:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:04:10 GMT 29/09/2016 09:04:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:03:10 GMT 29/09/2016 09:03:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:02:10 GMT 29/09/2016 09:02:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:01:10 GMT 29/09/2016 09:01:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 09:00:10 GMT 29/09/2016 09:00:10 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 08:59:29 GMT 29/09/2016 08:59:29 GMT Error (4) 67070100 DBC-ACK not received
29/09/2016 08:59:27 GMT 29/09/2016 08:59:27 GMT Warning (5) 85010200 TCS Partial Service
29/09/2016 08:59:10 GMT 29/09/2016 08:59:10 GMT Error (4) 68010302 DHCP WAN IP - 86.xxxxxx
29/09/2016 08:58:40 GMT 29/09/2016 08:58:40 GMT Error (4) 68000407 TOD established
29/09/2016 08:58:29 GMT 29/09/2016 08:58:29 GMT Notice (6) 84000510 Downstream Locked Successfully
29/09/2016 08:57:48 GMT 29/09/2016 08:57:48 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 08:56:48 GMT 29/09/2016 08:56:48 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 08:55:48 GMT 29/09/2016 08:55:48 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 08:54:48 GMT 29/09/2016 08:54:48 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
29/09/2016 08:53:48 GMT 29/09/2016 08:53:48 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
Taf is offline   Reply With Quote
Old 03-10-2016, 17:14   #5498
Jon22
cf.addict
 
Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
Jon22 is on a distinguished roadJon22 is on a distinguished road
Re: Think Broadband Ping Monitor Results (POST YOURS)

Network Log
First Time Last Time Priority Error Number Description
03/10/2016 12:45:11 GMT 03/10/2016 12:45:11 GMT Error (4) 68000407 TOD established
03/10/2016 12:45:02 GMT 03/10/2016 12:45:02 GMT Notice (6) 84000510 Downstream Locked Successfully
03/10/2016 12:44:54 GMT 03/10/2016 12:44:54 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:44:31 GMT 03/10/2016 12:44:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:43:31 GMT 03/10/2016 12:43:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:42:31 GMT 03/10/2016 12:42:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:41:31 GMT 03/10/2016 12:41:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:40:31 GMT 03/10/2016 12:40:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:39:31 GMT 03/10/2016 12:39:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:38:31 GMT 03/10/2016 12:38:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:37:31 GMT 03/10/2016 12:37:31 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:36:49 GMT 03/10/2016 12:36:49 GMT Error (4) 67070100 DBC-ACK not received
03/10/2016 12:36:47 GMT 03/10/2016 12:36:47 GMT Warning (5) 85010200 TCS Partial Service
03/10/2016 12:36:01 GMT 03/10/2016 12:36:01 GMT Error (4) 68000407 TOD established
03/10/2016 12:35:50 GMT 03/10/2016 12:35:50 GMT Notice (6) 84000510 Downstream Locked Successfully
03/10/2016 12:35:41 GMT 03/10/2016 12:35:41 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:35:17 GMT 03/10/2016 12:35:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:34:17 GMT 03/10/2016 12:34:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:33:17 GMT 03/10/2016 12:33:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
03/10/2016 12:32:17 GMT 03/10/2016 12:32:17 GMT Critical (3) 82000400 Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out

Looks near enough the same
Jon22 is offline   Reply With Quote
Old 03-10-2016, 17:24   #5499
Taf
cf.mega poster
 
Taf's Avatar
 
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,785
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:
Originally Posted by Jon22 View Post
Looks near enough the same
Could you add this log and graph to my thread http://community.virginmedia.com/t5/...2917052#M47374 adding your location?

The fault open for it is F004784782

Maybe this can push them to find a fix faster than 1 year+
Taf is offline   Reply With Quote
Old 03-10-2016, 17:34   #5500
Jon22
cf.addict
 
Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
Jon22 is on a distinguished roadJon22 is on a distinguished road
Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:
Originally Posted by Taf View Post
Could you add this log and graph to my thread http://community.virginmedia.com/t5/...2917052#M47374 adding your location?

The fault open for it is F004784782

Maybe this can push them to find a fix faster than 1 year+
Yep, will do.

Edit: Done.

Last edited by Jon22; 03-10-2016 at 18:52.
Jon22 is offline   Reply With Quote
Old 12-10-2016, 20:01   #5501
Paul
Dr Pepper Addict
Cable Forum Team
 
Paul's Avatar
 
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,615
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Paul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered starsPaul is seeing silvered stars
Re: Think Broadband Ping Monitor Results (POST YOURS)

Thought I'd give this a try, this is what I got today ;

[img]Download Failed (1)[/img]

Not sure what it really means.
Lots of pretty yellow, and a steady green & blue.

I dont have any known issues, my connection always seems solid.
__________________

Baby, I was born this way.
Paul is offline   Reply With Quote
Old 12-10-2016, 20:19   #5502
Taf
cf.mega poster
 
Taf's Avatar
 
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,785
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:
Originally Posted by Paul M View Post
Thought I'd give this a try, this is what I got today ;



Not sure what it really means.
Lots of pretty yellow, and a steady green & blue.

I dont have any known issues, my connection always seems solid.
http://www.thinkbroadband.com/faq/sections/bqm.html
Taf is offline   Reply With Quote
Old 13-10-2016, 13:40   #5503
Jon22
cf.addict
 
Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
Jon22 is on a distinguished roadJon22 is on a distinguished road
Re: Think Broadband Ping Monitor Results (POST YOURS)

Quote:
Originally Posted by Taf View Post
Could you add this log and graph to my thread http://community.virginmedia.com/t5/...2917052#M47374 adding your location?

The fault open for it is F004784782

Maybe this can push them to find a fix faster than 1 year+
Has the issue been improved/solved since they did the work last week? Noticed there hasn't been any replies to the thread from the forum team since.
Jon22 is offline   Reply With Quote
Old 13-10-2016, 14:29   #5504
Taf
cf.mega poster
 
Taf's Avatar
 
Join Date: Jun 2003
Location: Kairdiff-by-the-sea
Age: 68
Services: TVXL BBXL Superhub 2ac (wired) 1Tb Tivo
Posts: 9,785
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Taf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny starTaf has a nice shiny star
Re: Think Broadband Ping Monitor Results (POST YOURS)

I was advised to give it a couple of weeks before responding. It has disappeared before so the fault number was cleared, then BINGO the fault came back.
Taf is offline   Reply With Quote
Old 14-10-2016, 20:29   #5505
Jon22
cf.addict
 
Join Date: Jul 2010
Location: Newport, Shropshire
Posts: 338
Jon22 is on a distinguished roadJon22 is on a distinguished road
Re: Think Broadband Ping Monitor Results (POST YOURS)

Swapped over to a Hub 3.0 earlier on. Apart from the spikes, looks ok.

Jon22 is offline   Reply With Quote
Reply


Currently Active Users Viewing This Thread: 2 (0 members and 2 guests)
 
Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT +1. The time now is 22:56.


Server: osmium.zmnt.uk
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.