Want ADSL?-Read on....

[trebor]

just phoned NTL to cancel all the services (over £80 a month) and they didn't even ask why, let alone try to pursued us to stay. To me it just proves what a poor company they are. when they don't care why their customers are leaving how will they ever improve what they provide.

[Neil]

Originally Posted by trebor

just phoned NTL to cancel all the services (over £80 a month) and they didn't even ask why, let alone try to pursued us to stay. To me it just proves what a poor company they are. when they don't care why their customers are leaving how will they ever improve what they provide.

That pretty much sums them up. If they really about where they were going wrong, the management would take active steps to find out why people are leaving-[Edit]but that would highlight all the crap management that they have, & show them up for the ar$e covering lamers they really are.

As it is, it's obvious they don't really give a to$$.


Merry Xmas ntl, another one bites the dust.

[Stuartbe]

Hi Neil

I have just got of the phone to Pipex.

You were spot on. I actualy spoke to someone who was polite and actualy knew what he was talking about.

I am going to go for the business 1000 service with a fixed IP

Just have to wait one more month for my broadband to expire then its bye bye NTL

[Neil]

Originally Posted by stuartbe

Hi Neil

I have just got of the phone to Pipex.

You were spot on. I actualy spoke to someone who was polite and actualy knew what he was talking about.

I am going to go for the business 1000 service with a fixed IP

Just have to wait one more month for my broadband to expire then its bye bye NTL

Stuare-I never had any doubts that you would receive the sort of service you have described from Pipex.

You won't regret it.

[dropoffpoint]

Had tv,phone & broadband - eventually dropping one service at a time as I was fed up with the way certain problems I had were getting resolved i.e Customer service practically claiming I was making up the problems and doing nothing about them until I got help from both of the nthellworld site personnel. End of day:

Walked into dixons, got the freeserve connection box - 5 days later dsl was up and running - simple.

DSL actually seems more responsive when browsing - no time outs or intermittent delays retrieving web pages.

I exercised my consumer choices and walked.

[Chrysalis]

glad it worked out for you dropoffpoint the browser issues with ntl are their dns servers which they refuse to fix, It wouldnt surprise me that ntl rely on lack of adsl availability in certian areas and lack of knowledge from customers to provide them custom.

[Shaun]

Originally Posted by trebor

just phoned NTL to cancel all the services (over £80 a month) and they didn't even ask why, let alone try to pursued us to stay.

Give it a few days and you'll get a letter offering you free TV if you go back and take Talk24, and a few more days and you'll get a letter addressed to the occupier asking them to join Ntl because the previous occupier had it and cancelled recently.

What a joke Ntl are, they couldn't even get that right!

[Mantrid]

I'm considering cancelling my broadband service as I now have a BT line installed.

What will happen to my ntlworld.com e-mail address? Would I still get access to it if I connect through webmail?

Thanks

[Neil]

Originally Posted by Mantrid

I'm considering cancelling my broadband service as I now have a BT line installed.[/b]

Good move-go for it.

What will happen to my ntlworld.com e-mail address? Would I still get access to it if I connect through webmail?

Thanks

It will just cease to exist unless you convert to a 'Pay as you go' account, & keep it active that way.

HTH.

[etccarmageddon]

Originally Posted by Mantrid

I'm considering cancelling my broadband service as I now have a BT line installed.

Originally Posted by Neil

Good move-go for it.

HOLD ON A SEC!

I wouldnt recommend cancelling your NTL account until you have placed your ADSL order and had it confirmed by a proper line test that the line is acceptable.

The broadband availability checker on the BT wont do an actual line test - so if your BT line isnt good enough to handle the ADSL signal you might get your ADSL order rejected.

[Stuartbe]

Originally Posted by etccarmageddon

HOLD ON A SEC!

I wouldnt recommend cancelling your NTL account until you have placed your ADSL order and had it confirmed by a proper line test that the line is acceptable.

The broadband availability checker on the BT wont do an actual line test - so if your BT line isnt good enough to handle the ADSL signal you might get your ADSL order rejected.

Good Piont etccarmageddon

Dont cancel your account until a line check has been done. !

Mind you if he rings NTL today I doubt they will cancel it until march

I bet the billing system will carry on working corectly though

[Mantrid]

Thanks

No I won't cancel NTL until I have a new service running.

I'm confident I can get a service though as my BT engineer friend installed the line for me, did all the checks and a few other 'tweaks' so I get the best possible service.

If it takes three months to cancel NTL as suggested then I'll downgrade the service until it ends.

[DrAwesome]

when you give NTL notice that you want to terminate your accounts if after the adsl survey (your not happy with the adsl speed offered) you can cancel the terminition and stay with NTL

[rodd]

Originally Posted by themelon

I dont think the majority of people are that stupid.......

I will always shop around for the best service, and I think the majority of Internet users are pretty clued up on finding what suits them at the best price.

At the end of the day ntl is still the cheapest braodband provider because you dont have to have a telephone line to get it.

IE.
Any ADSL Broadband requires a BT Line at £9.50 (However BT normally force you onto the £11.50 package *in theirs 'your' best interest!)

Then you will require the service provider at £18 +, so were talkin a minimum of 28 quid!

Britain is a cheapskate nation....will close all our factories down and import shoddy crap from abroad. Most people are attracted by cost.

Certain areas of the ntl network have big problems but others are working great.

NTL are not the best-value BB supplier.

Case example.
I have a ntl telephone line, analogue TV, internet, and BT unconnected line (from when I switched to ntl).

So, reconnecting to BT for free, and taking Plus.net £18.99, plus the modem costing £42, I get 500k download, 250k upload.

Staying with ntl, and taking ntl's 150k (172k actual) £17.99, I get 172k download. 64k upload.

So for £1 more (after initial £42 modem cost) from Plus.net, I get 2.9 times the download speed of ntl, 4 times the upload speed of ntl.

Plus.net is undoubtedly the better value-for-money in that price bracket, by about three times ntl.

Probably half of ntl are in a similar position to me. Roughly half have analogue, last I heard, and it's likely that most will have a BT line in place, ready for reconnection.

As customers become aware of the better ADSL value that can be had, you can see that ntl can potentially lose half of their customers.

[Chrysalis]

I would also agree ntl are not the best value for money, I think the majority of people will want a phone line in their homes anyway, so the anology it doesn't need a phone line would only fit a minority of people, my phone bill on BT was cheaper, ADSL is better value than cable and lastly I would rather have sky digi over ntl analogue any day, the only thing keeping me an ntl customer is my landlord, I think ntl are only keeping a lot of customers becase their cabling is more attractive than a sattelite dish.