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V.m. Having a bad time yesterday & today
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Old 03-10-2020, 11:39   #1
Brunel
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V.m. Having a bad time yesterday & today

The graph speaks for itself.
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Old 03-10-2020, 11:45   #2
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Re: V.m. Having a bad time yesterday & today

Router 'stats are all ok.
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Old 03-10-2020, 15:44   #3
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Re: V.m. Having a bad time yesterday & today

mine all seem fine here in Swabsea.

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Old 03-10-2020, 18:23   #4
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Re: V.m. Having a bad time yesterday & today

Looks like they are having continual problems. Will Virgin be aware of this?



---------- Post added at 17:21 ---------- Previous post was at 17:10 ----------

THIS IS NOT MY LINK no idea why it keeps changing???

---------- Post added at 17:23 ---------- Previous post was at 17:21 ----------

THIS IS THE LINK TO MY MONITOR:https://www.thinkbroadband.com/broad...3c18e871ca.png

Last edited by Brunel; 03-10-2020 at 18:13. Reason: INCORRECT LINK SHOWING? SUDDENLY CHANGED FROM CORRECT LINK.
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Old 03-10-2020, 19:58   #5
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Re: V.m. Having a bad time yesterday & today

I haven't noticed problems, but clearly you aren't the only one with an unusual graph. These look like reboots. Currently, I cannot access my modem GUI to see if there have been updates.

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Old 03-10-2020, 20:58   #6
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Re: V.m. Having a bad time yesterday & today

0800 561 0061 There is a complex fault in your area, our engineers are working hard. We do not know when it will be completed.
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Old 04-10-2020, 03:06   #7
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Re: V.m. Having a bad time yesterday & today

Touch wood mine once again today has been flawless.

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Old 04-10-2020, 10:50   #8
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Re: V.m. Having a bad time yesterday & today

I find it always best to assume Virgin are NOT aware and you need to call.

Until 2-3 users call in the fault is often expected to be local to jyst you.


Quote:
Originally Posted by Brunel View Post
Looks like they are having continual problems. Will Virgin be aware of this?



---------- Post added at 17:21 ---------- Previous post was at 17:10 ----------

THIS IS NOT MY LINK no idea why it keeps changing???

---------- Post added at 17:23 ---------- Previous post was at 17:21 ----------

THIS IS THE LINK TO MY MONITOR:https://www.thinkbroadband.com/broad...3c18e871ca.png
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Old 05-10-2020, 09:44   #9
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Re: V.m. Having a bad time yesterday & today

Quote:
Originally Posted by Brunel View Post
0800 561 0061 There is a complex fault in your area, our engineers are working hard. We do not know when it will be completed.
I have always found that once they are aware of the issue and there is a fault reference for it it usually gets fixed in 4 hours. The hard part is getting them to admit there is something wrong to start off with.
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Old 05-10-2020, 12:12   #10
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Re: V.m. Having a bad time yesterday & today

They are aware of the fault, as of Friday/Saturday/Sunday, BUT today they are are saying there is no fault.
** As of 10:17 message has now changed back to "complex issue... taking us a little longer etc.

https://www.thinkbroadband.com/broad...3c18e871ca.png

05/10/2020 10:08:53 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:33:20:6b;CMTS-MAC=04:62:73:e4:db:1f;CM-QOS=1.1;CM-VER=3.0;
05/10/2020 10:08:53 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=18:35:d1:33:20:6b;CMTS-MAC=04:62:73:e4:db:1f;CM-QOS=1.1;CM-VER=3.0;
05/10/2020 10:08:13 critical No Ranging Response received - T3 time-out;CM-MAC=18:35:d1:33:20:6b;CMTS-MAC=04:62:73:e4:db:1f;CM-QOS=1.1;CM-VER=3.0;

---------- Post added at 11:12 ---------- Previous post was at 10:04 ----------

Looks like it is back to normal..https://www.thinkbroadband.com/broad...3c18e871ca.png

Last edited by Brunel; 05-10-2020 at 11:18. Reason: XTRA INFO.
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Old 05-10-2020, 14:48   #11
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Re: V.m. Having a bad time yesterday & today

Hello,
You have asked us to keep you up to date on the problem which is affecting your Telephone and TV service(s).

Fault Ref: F008468151

This problem has now been fixed.

The Virgin Media Team
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Old 05-10-2020, 15:20   #12
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Re: V.m. Having a bad time yesterday & today

Ring them back and give them the fault reference and tell them it is not fixed.
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Old 05-10-2020, 15:24   #13
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Re: V.m. Having a bad time yesterday & today

Quote:
Originally Posted by General Maximus View Post
Ring them back and give them the fault reference and tell them it is not fixed.
Is it not?
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Old 05-10-2020, 15:26   #14
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Re: V.m. Having a bad time yesterday & today

See post#10 It now appears to be fixed.

https://www.thinkbroadband.com/broad...3c18e871ca.png

Last edited by Brunel; 05-10-2020 at 15:28. Reason: ADDED LINK TO BQM
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