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Cancellation and equipment return
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Old 02-05-2024, 04:04   #1
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Cancellation and equipment return

What is supposed to happen here, it seems if I understand right I only have 30 days to return equipment after cancellation, but so far I have received nothing to help me return it.

I did keep the original box it arrived in, but thats quite a big box, and I am not sure if I am supposed to use specific packaging, or someone comes to collect, do they pay for return, which equipment do I need to return, do they care about cables? None of it explained and I dont want have to navigate their support channels which are a pain.
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Old 02-05-2024, 11:27   #2
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Re: Cancellation and equipment return

This will sort you out.

Which equipment needs to be returned
https://www.virginmedia.com/help/ret...7-5a138a408750

Request return form
https://www.virginmedia.com/help/vir...t-returns-pack
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Old 02-05-2024, 22:48   #3
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Re: Cancellation and equipment return

Thank you.
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Old 11-05-2024, 10:11   #4
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Re: Cancellation and equipment return

They sent me an email now, I guess they was waiting for the termination date.

It is hard for me to get to a yodel store spot, though, they used to pick this stuff up from door so I dont know if its possible to get them to do a pickup either by courier or engineer, otherwise will have to ask a family member.

Just noticed says this, it say this on top of the yodel store spots, so is a bit confusing.

Quote:
As well as sending you our returns packaging, we also have a doorstep collection team out and about in some areas. They can help make your returns even easier. We're working with Contact Engine to arrange a collection from your home, so please keep an eye out for a text, email or call from them. This way you won't even have to leave your house to return our kit.
I will wait for the return packaging to arrive first.
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Old 15-05-2024, 14:17   #5
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Re: Cancellation and equipment return

When I left VM I returned it to an O2 shop. They gave me a receipt as proof that I had returned it.

That said, this was for a Tivo box and I didn't have to return it but I didn't want it to end up in the bin and they were happy to take it off my hands.
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Old 16-05-2024, 00:23   #6
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Re: Cancellation and equipment return

The last time I had to return anything (2/3 years ago) a VM agent collected it from my house.
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Old 20-05-2024, 23:51   #7
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Re: Cancellation and equipment return

Quote:
Originally Posted by Paul View Post
The last time I had to return anything (2/3 years ago) a VM agent collected it from my house.
This is what I want, but it seems they want me to take it to a yodel store.
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Old 23-05-2024, 11:48   #8
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Re: Cancellation and equipment return

Arranged it now, I rang the retentions number they sent me and someone answered immediately no call queue, and has sorted it out.
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