31-08-2014, 10:53
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#1
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Eva Longoria Fan
Join Date: Jun 2003
Location: Essex
Age: 36
Services: Sky multiroom (Sky Q)
Sky Fibre Unlimited
Sky Landline
Posts: 8,851
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Praise for Sky
Hey all,
So I've just got off the phone to Sky, as my box is on it's way out, so because we have Sky Protect, the repairs are free, but what impressed me even more is that they are booked to come out this Wednesday between 12-5pm, when usually it would take an engineer two weeks to visit
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31-08-2014, 14:10
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#2
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cf.geek
Join Date: Feb 2007
Location: Mansfield Woodhouse NG19
Services: VM Mix TV, 200 internet, basic house phone. Also Virgin mobile phone
Posts: 541
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Re: Praise for Sky
On the few occasions I have needed a technician in my12+ years with ntl/VM they have usually come the next day and always within 3 days, and at no charge.
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31-08-2014, 14:15
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#3
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Inactive
Join Date: Mar 2014
Location: North Wales
Services: Plusnet Phone/BB, Freesat, VM Business BB (Cable)
Posts: 821
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Re: Praise for Sky
Why are you paying extra for an extended warranty on your equipment?
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31-08-2014, 14:44
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#4
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Inactive
Join Date: Jan 2011
Location: in my own little world in fairy land
Age: 43
Services: Size XL
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v+ box
Posts: 350
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Re: Praise for Sky
yes he will be, dont forget to see if you can get any discounts off you package. try sky.com, mysky, upgrades and offers, failing that if you dont have any discounts ring up and ask for the retentions team and see what deals they can do.
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31-08-2014, 14:53
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#5
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Bah Humbug!!
Join Date: Feb 2004
Location: Glasgow
Age: 43
Services: Sky Q 2Tb, Sky Q mini, boxsets and Sports & Movies HD, Sky Fibre unlimited
Posts: 13,859
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Re: Praise for Sky
Don't get it.
Praise for something they should be doing anyway and you have to pay for it.
Hmmmm
__________________
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31-08-2014, 15:08
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#6
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Inactive
Join Date: Mar 2014
Location: North Wales
Services: Plusnet Phone/BB, Freesat, VM Business BB (Cable)
Posts: 821
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Re: Praise for Sky
Having seen the standard of work on the sky install at my house (for a previous occupant) I'd not trust them to change the channels on my telly, let alone fix anything.
Apparently the proper way to run coax across the front of a house is to lay it inside the guttering...
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31-08-2014, 15:09
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#7
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Eva Longoria Fan
Join Date: Jun 2003
Location: Essex
Age: 36
Services: Sky multiroom (Sky Q)
Sky Fibre Unlimited
Sky Landline
Posts: 8,851
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Re: Praise for Sky
My point was previously it took them two weeks to come out to fix a fault. This time it will only be a couple of days and rhyds we are outside the 12 month term, so sky protect seemed the right way to go
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31-08-2014, 15:12
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#8
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Inactive
Join Date: Mar 2014
Location: North Wales
Services: Plusnet Phone/BB, Freesat, VM Business BB (Cable)
Posts: 821
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Re: Praise for Sky
For £80 a year on top of a sub I'd expect next business day service!
You do realise a Sky+ HD box can be had (with 12 month warranty) for under £40 on a well known auction site?
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31-08-2014, 15:33
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#9
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Eva Longoria Fan
Join Date: Jun 2003
Location: Essex
Age: 36
Services: Sky multiroom (Sky Q)
Sky Fibre Unlimited
Sky Landline
Posts: 8,851
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Re: Praise for Sky
Yes I am aware of that, but who does the warranty lie with as Sky manufacture the Amstrad boxes now
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31-08-2014, 15:49
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#10
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Inactive
Join Date: Jun 2008
Location: Leeds, West Yorkshire
Age: 45
Posts: 13,996
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Re: Praise for Sky
So actually it's praise for Domestic and General Services Ltd, given Sky Protect is nothing to do with Sky beyond that they allow their name to be used and 'endorse' the insurance.
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31-08-2014, 15:56
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#11
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Inactive
Join Date: Mar 2014
Location: North Wales
Services: Plusnet Phone/BB, Freesat, VM Business BB (Cable)
Posts: 821
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Re: Praise for Sky
I assume it would lie with the supplier of the box.
Of course, I doubt sky would want to lose a customer's subscription over a faulty box (dishes, LNBs and cables usually fail through bad installation or physical damage) so a quick call to their retentions dept would sort it. Especially as the original 12 month warranty on the box would see out your initial contract term.
---------- Post added at 15:56 ---------- Previous post was at 15:51 ----------
Quote:
Originally Posted by Ignitionnet
So actually it's praise for Domestic and General Services Ltd, given Sky Protect is nothing to do with Sky beyond that they allow their name to be used and 'endorse' the insurance.
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Indeed. Its the old style Currys/Dixons/Comet extended guarantee rubbish renamed. What's the betting the most common forms of box failure aren't covered?
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31-08-2014, 16:18
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#12
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Inactive
Join Date: Jan 2011
Location: in my own little world in fairy land
Age: 43
Services: Size XL
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Posts: 350
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Re: Praise for Sky
i work for sky retentions and we cant send a box free of charge unless its either an digi box or a old sky+, the other way is if you have multiroom you can get a 2tb box for £49 plus £15 delivery
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31-08-2014, 16:26
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#13
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Inactive
Join Date: Mar 2014
Location: North Wales
Services: Plusnet Phone/BB, Freesat, VM Business BB (Cable)
Posts: 821
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Re: Praise for Sky
Seriously? That's put another nail in the sky coffin for me.
Do you get many people calling up with failed boxes?
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31-08-2014, 16:50
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#14
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Inactive
Join Date: Jan 2011
Location: in my own little world in fairy land
Age: 43
Services: Size XL
120mg BB
Tivo box
v+ box
Posts: 350
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Re: Praise for Sky
not really as we look at other things we can do to ofset the charge like discounts that are available for them, its quite a good job better than vodafone.
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31-08-2014, 20:41
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#15
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R.I.P.
Join Date: Jun 2012
Location: Swansea, South Wales UK.
Age: 72
Services: XL Phone, XXXL Gig1 BB SH4 (wired).
Posts: 2,753
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Re: Praise for Sky
Quote:
Originally Posted by MadGamer
Yes I am aware of that, but who does the warranty lie with as Sky manufacture the Amstrad boxes now
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I didnt think Sky used Amstrad boxes anymore.
My parents moved a few months ago and had sky fitted and they used a Samsung Box.
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