11-07-2020, 15:41
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#1
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cf.addict
Join Date: Sep 2006
Posts: 130
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Cant log in to TV Go
It looks like multiple people are having issues logging into Virgin Tv Go
https://twitter.com/search?q=virgin%...d_query&f=live
i keep getting
"Oops, that hasn’t worked!
Please sign in with your main user account. Sub-accounts cannot sign in."
even though I amthe main account holder.
does anyone know anyone to contact to sort this?
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11-07-2020, 16:11
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#2
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Mum 15/08/46 - 30/09/20
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, www.daves-world.co.uk. A secret Moonbase (shh don't tell anybody)
Age: 55
Services: 1 V6, 2x1TB TiVo, SH3. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 16,889
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Re: Cant log in to TV Go
Works in CM20
---------- Post added at 16:11 ---------- Previous post was at 16:09 ----------
Quote:
Originally Posted by paul nolan
It looks like multiple people are having issues logging into Virgin TV Go
https://twitter.com/search?q=virgin%...d_query&f=live
i keep getting
"Oops, that hasn’t worked!
Please sign in with your main user account. Sub-accounts cannot sign in."
even though I am the main account holder.
does anyone know anyone to contact to sort this?
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Try checking settings to see what devices are connected
__________________
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th, wearing a mask and she still might be alive today.
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11-07-2020, 16:36
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#3
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Still alive and fighting
Join Date: Jun 2007
Location: In the land of beyond and beyond.
Services: XL BB, 3 360 boxes , XL TV.
Posts: 56,321
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Re: Cant log in to TV Go
Virgin TV Go works fine down here in the PL area.
__________________
“The only lesson you can learn from history is that it repeats itself”
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11-07-2020, 16:37
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#4
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cf.addict
Join Date: Sep 2006
Posts: 130
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Re: Cant log in to TV Go
You can't get to device management, without logging in.
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11-07-2020, 16:57
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#5
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cf.addict
Join Date: Sep 2005
Location: Brighton
Age: 48
Services: Virgin media VIP
Posts: 106
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Re: Cant log in to TV Go
I had to use my virginmedia.com email address. I don't use it as my main account email.
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11-07-2020, 17:01
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#6
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cf.addict
Join Date: Sep 2006
Posts: 130
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Re: Cant log in to TV Go
I dont have a virginmedia.com address only an ntlworld.com one.
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11-07-2020, 17:08
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#7
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Perfect Soldier
Join Date: Mar 2009
Location: Worthing West Sussex
Age: 67
Services: VM 500M SH3 thingy
in modem mode
XL TV V6 Sony Bravia smart TV and M phone
Posts: 11,006
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Re: Cant log in to TV Go
I logged in no problem using my @ntlworld.com account that is the VM one I use at virginmedia.com and get notifications from VM on.
__________________
History is much like an endless waltz: The three beats of war, peace and revolution continue on forever.
However history will change with my coronation - Mariemaia Khushrenada
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11-07-2020, 17:20
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#8
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cf.addict
Join Date: Sep 2005
Location: Brighton
Age: 48
Services: Virgin media VIP
Posts: 106
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Re: Cant log in to TV Go
I couldn't login using my main account email so I went to register and put in my main account and it gave me a list of my other email addresses. The one that worked is a secondary account that I have never used. Not sure if customer service can help people who can't log in.
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11-07-2020, 17:33
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#9
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cf.geek
Join Date: Jan 2006
Location: Thornaby
Age: 49
Services: XL tv with 2x V6 boxes, M phone, 350Mb broadband
Posts: 791
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Re: Cant log in to TV Go
I can't log in with my main @ntlworld account which has been the primary account since they started doing broadband many years ago but I can log in with my wife's @ntlworld account which is a sub account without any issue.
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11-07-2020, 21:23
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#10
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cf.member
Join Date: Aug 2008
Location: Berkshire
Services: Tivo,152mb
Posts: 57
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Re: Cant log in to TV Go
I had the same problem logging in.
Spoke to CS and they confirmed there are a issue with this in my area.
Apparently known fault internally but not listed in service status page.
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13-07-2020, 22:26
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#11
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cf.addict
Join Date: Sep 2005
Location: Brighton
Age: 48
Services: Virgin media VIP
Posts: 106
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Re: Cant log in to TV Go
Issue now been fixed.
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