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Old 08-01-2019, 17:52   #1
chrispy2000's Avatar
Join Date: Mar 2009
Location: Peterborough
Services: Maxit,V6, BB 100Mb, Virgin Mobile
Posts: 321
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Help? Forum

Does anyone on the Virgin help forum know anything?
My tariff is 3Gb + 3Gb free promotional data + plus rollover from last month.
Up until my last refresh at the end of December It showed it all on the app. Then it stopped showing the promotional data. So I put a question on the Virgin help forum. I received the reply
"Apologies for any confusion here. Unfortunately this does not show any promotional data we add as this is separate to the tariff itself."
I replied that it had done until my last refresh.
To this they said.
"When our app was updated this was removed. I apologise again for the inconvenience this has caused."
I said. The app was updated 3 months ago and it only changed last month, not only that the app know shows it again and added a screen capture of the screen showing all 3.

Do they actually know what there talking about

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