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Is this a get lost message?
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Old 04-06-2018, 18:40   #1
Itshim
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Is this a get lost message?

Out of contract so l am looking around. This virgins 'offer'. Via my virgin media your offer\upgrade full house bundle 108.90 per month! For new customers forgetting any discount offer 78 80 . Or there about .
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Old 04-06-2018, 19:01   #2
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Re: Is this a get lost message?

That page is pretty useless. When I had broadband only, it offered me an upgrade to talk weekends for 32 per month - admittedly 5 of that was a discount I would have lost from my broadband contract, but even so it was extortionate.

I currently have 50mb BB and talk more anytime - there's no option to add just Player TV to that bundle on the Offers and Upgrades screen, I'd have to upgrade to 200mb BB amd Talk More International too, despite not needing either.
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Old 04-06-2018, 19:01   #3
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Re: Is this a get lost message?

Nah, the offers on the account page have always been rubbish. If you want a deal you'll have to phone up retentions.
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Old 05-06-2018, 14:29   #4
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Re: Is this a get lost message?

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Originally Posted by Kabaal View Post
Nah, the offers on the account page have always been rubbish. If you want a deal you'll have to phone up retentions.
Even better put in a notice on cancellation, you'll soon get a deal.
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Old 05-06-2018, 14:31   #5
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Re: Is this a get lost message?

Use the online chat, they seem to offer great deals without needing to be in a call queue.
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Old 08-06-2018, 17:26   #6
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Re: Is this a get lost message?

Quote:
Originally Posted by Itshim View Post
Out of contract so l am looking around. This virgins 'offer'. Via my virgin media your offer\upgrade full house bundle 108.90 per month! For new customers forgetting any discount offer 78 80 . Or there about .
Thanks guys retentions is the way. I would go.However my point was that they want 108.90 for JUST a bog standard full house. Not any sky like extras just checked again basic full house via my offers 108.90 per month . Had phone call offering full house at 78.80 with doubled up broadband.. declined saying match new customer and you have a deal .didn't happen . As l am out of contract l will just stay put thank you.
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Last edited by Itshim; 08-06-2018 at 18:42. Reason: Just updating
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Old 08-06-2018, 20:30   #7
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Re: Is this a get lost message?

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Originally Posted by Itshim View Post
Thanks guys retentions is the way. I would go.However my point was that they want 108.90 for JUST a bog standard full house. Not any sky like extras just checked again basic full house via my offers 108.90 per month . Had phone call offering full house at 78.80 with doubled up broadband.. declined saying match new customer and you have a deal .didn't happen . As l am out of contract l will just stay put thank you.
Don't quite understand that -- so you were offered a deal at 78.80 but you declined that in favour of the status quo at 108.90?

I don't know what you're on....
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Old 10-06-2018, 20:59   #8
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Re: Is this a get lost message?

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Originally Posted by OLD BOY View Post
Don't quite understand that -- so you were offered a deal at 78.80 but you declined that in favour of the status quo at 108.90?

I don't know what you're on....
Currently on L now called fun at 56 per month .Out of contract. The offer looking at my virgin media isUpgrade at 108.90 to full house . Far more than current undiscounted new customer. Price
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Old 10-06-2018, 21:09   #9
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Re: Is this a get lost message?

Quote:
Originally Posted by Itshim View Post
Currently on L now called fun at 56 per month .Out of contract. The offer looking at my virgin media isUpgrade at 108.90 to full house . Far more than current undiscounted new customer. Price
But you said you were offered 78.80 and double broadband. What am I not understanding?


If you are expecting the deal being offered to new customers, you will be disappointed.
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Old 11-06-2018, 11:51   #10
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Re: Is this a get lost message?

Quote:
Originally Posted by Itshim View Post
Currently on L now called fun at 56 per month .Out of contract. The offer looking at my virgin media isUpgrade at 108.90 to full house . Far more than current undiscounted new customer. Price

You are missing the point - the current new customer price is discounted to attract new customers
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Old 11-06-2018, 13:11   #11
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Re: Is this a get lost message?

Looks like everyone has missed Itshim's key work in his post... 'current undiscounted new customer price'

He is quite quite right, ignoring any new customer offers, Full House is priced at 75 per month. Not sure why he is being offered it for 108.90. VM billing strikes again probably.

The moral of the story, always phone them and ignore anything online. So much easier to haggle with a person than your own computer.
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Old 11-06-2018, 18:50   #12
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Re: Is this a get lost message?

Quote:
Originally Posted by Joedm45 View Post
Looks like everyone has missed Itshim's key work in his post... 'current undiscounted new customer price'

He is quite quite right, ignoring any new customer offers, Full House is priced at 75 per month. Not sure why he is being offered it for 108.90. VM billing strikes again probably.

The moral of the story, always phone them and ignore anything online. So much easier to haggle with a person than your own computer.
THANK YOU starting to think l was missing something in my posts.Did not want or need to upgrade However have been offered new customer s offer. Taken it of cause
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Old 11-06-2018, 19:56   #13
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Re: Is this a get lost message?

Quote:
Originally Posted by Itshim View Post
THANK YOU starting to think l was missing something in my posts.Did not want or need to upgrade However have been offered new customer s offer. Taken it of cause
Glad to hear you got there in the end. Enjoy!!
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Old 13-06-2018, 10:10   #14
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Re: Is this a get lost message?

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Originally Posted by Itshim View Post
THANK YOU starting to think l was missing something in my posts.Did not want or need to upgrade However have been offered new customer s offer. Taken it of cause
Excellent news, always good to post what offers CS are giving out. It gives the rest of us an idea of what we can aim for. Good negotiating getting a new customer offer, it's almost unheard of.
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Old 13-06-2018, 18:32   #15
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Re: Is this a get lost message?

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Originally Posted by Joedm45 View Post
Excellent news, always good to post what offers CS are giving out. It gives the rest of us an idea of what we can aim for. Good negotiating getting a new customer offer, it's almost unheard of.
Guess the fact that l gave notice had the affect .Honestly Freeview and Netflix is all I require and anybody's reasonabe bb works for me. The question was asked what did l want and told them 10 meg and Freeview , so l was giving notice. Came back with new customer offer.
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