General : Cancellation - Final Bill

[browneggsandham]

Originally Posted by Raider999

Not what I was told when I eventually got through to CS.

As my end date is 30th October and payment date is 5th November, they have ample time to change the amount and collect what I actually owe.

I was definitely told the full amount would be taken as if I hadn't cancelled and a refund would be given after 45 days.

The payment date is the date the money leaves your bank. The payment process starts several days earlier with the request sent across to your bank in advance ready to process.

If the payment is due to collect on 05/11 it's likely this will happen either on 30/10 (before your cancellation completes) or 02/11 which may well be too soon after.

[Raider999]

Originally Posted by browneggsandham

The payment date is the date the money leaves your bank. The payment process starts several days earlier with the request sent across to your bank in advance ready to process.

If the payment is due to collect on 05/11 it's likely this will happen either on 30/10 (before your cancellation completes) or 02/11 which may well be too soon after.

No arguments with that - just they have known for 30 days I have cancelled so no excuse for not getting a correct bill and definitely no excuse for a 45 day refund (total rip-off)

[Mad Max]