Billing clarification

[holdensredhat]

I was stunned to receive a bill 5 times my normal amount. I investigated it and it seems I have sent a plethora of mms messages; only I have not. I never send them as they are an additional cost. I usually send them via what's app, which I presume relies on a data and internet connection, thus no extra charge.

However upon calling VM I am told they are billed as MMS! As are group messages and any messages over 162 characters.

I am amazed at a text of 163 characters can be charged as MMS. Is this right? It is what I was told today.

How much more of what I was told is correct and how can it be the case?

I must add that all additional charges were rescinded when I enquired.

Any info appreciated.


Thanks

David

[BenMcr]

That's not right - Whatsapp doesn't use MMS

Also, re the other length of message / group message cost, it depends on the app. For instance Hangouts when used for SMS converts it into MMS when sending to a group (it's now been updated so you can turn this off), and different SMS apps will turn it into MMS for long messages (Samsung's default message app does it after 3)

[holdensredhat]

That is what I thought. I am confused. Something must be wrong.

I do not use any other app for messages, group messages etc. Just type a long text in standard way.

Does a text of 163 characters get billed as mms?

I am using a lumia 800, if it makes any difference .

Thanks

[hansi]

Originally Posted by holdensredhat

I was stunned to receive a bill 5 times my normal amount. I investigated it and it seems I have sent a plethora of mms messages; only I have not. I never send them as they are an additional cost. I usually send them via what's app, which I presume relies on a data and internet connection, thus no extra charge.

However upon calling VM I am told they are billed as MMS! As are group messages and any messages over 162 characters.

I am amazed at a text of 163 characters can be charged as MMS. Is this right? It is what I was told today.

How much more of what I was told is correct and how can it be the case?

I must add that all additional charges were rescinded when I enquired.

Any info appreciated.


Thanks

David

I sympathise with you. I recently had a bill showing MMS messages by the dozen supposedly sent from my phone when I was in Ireland, and I didn't even use my phone there. I got them all cancelled (after some shouting) and had the ability to send MMS messages cancelled on my phone.

[Osem]

As has been said, some phones/apps automatically convert sms messages above a certain length to mms messages. You should be able to disable this feature in 'settings'. My wife also got caught for some MMS charges by attaching certain animated emoticons to her texts. I'm not talking simple ': )' emoticons here, more the animated type.