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no emails coming through on my phone or computer - please help
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Old 28-07-2022, 21:02   #1
caroline
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no emails coming through on my phone or computer - please help

i am using mailbird , when i click for new emails i get this message

the imap/smtp service is disabled , enable the service and try again
please can someone tell me how to enable it please ,

i also tried thunderbird and get a message saying

sending password for user [then gives email address]
didnt succeed mail server pop3.ntlworld.com responded altercation failed


please can anyone help me please , i would be truly grateful
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Old 29-07-2022, 11:25   #2
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Re: no emails coming through on my phone or computer - please help

Setup details are at
https://www.virginmedia.com/help/bil...-email-account


You say that IMAP is disabled but you are using POP server.



Here is a little tip that doesn't really solve this issue but may help in future.


Setup a Gmail or similar account (GMail I know works).
Get that working on your devices, lots of help and in many cases systems know how to connect to GMail
You can then configure GMail to pull emails from other platforms including VM


This way if you do ever change ISP you don't need to change your email address, just use the GMail one but you still get the ISP service type emails available.
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I work for Virgin Media but reply here in my own right. Any help or advice is made as a best effort basis. No comments construe any obligation on VM or its employees.
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Old 04-08-2022, 12:28   #3
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Re: no emails coming through on my phone or computer - please help

thankyou for the reply

the imap message came up when i clicked to get my emails

anyway after phoning virgin for the 3rd time as this had been 4 days and i hadnt heard nothing i spoke to a guy who was was very good and he sorted my emails out , not sure how but they now work perfectly again . I dont understand why the other 2 people working for virgin couldnt thoe . .
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