[Merged] Car Phone Warehouse BB

[Druchii]

Originally Posted by CVD

Question: If we all have NTL phone lines, then how can we check availablity for this? Is it even possible to get this offer?

Use a neighbours telephone number,m if you don't wanna ask them for their number, look the address or name up in the phone book.

[etccarmageddon]

there's a £2 fixed charge for technical assistance per call.

http://www.talktalk.co.uk/talktalk/s...TIC.BLOG.1.003

Should you feel you need additional technical help with your broadband service, we have a technical support number that is charged at 10p per minute (again, not the 50p per minute reported in the press). There are some automated "self serve" parts to assist you with your account. If, after that, you still want to talk to someone, we have a team of skilled technical advisors who are available to help you with your broadband service. They will ask you to accept a small fixed charge of £2 at the start of the call, but as you might imagine, this is much less than it actually costs to have a highly trained team on hand. We hope this modest charge will encourage people to check the simple things before they call us.

[gwyn]

Given how expensive other help lines are and the fact that the £2 charge appears to be fixed regardles of how long the call takes ( or how short I suppose ) at least the ammount is known and there should be no nasty surprises when the phone bill arrives.

[Druchii]

Originally Posted by gwyn

Given how expensive other help lines are and the fact that the £2 charge appears to be fixed regardles of how long the call takes ( or how short I suppose ) at least the ammount is known and there should be no nasty surprises when the phone bill arrives.

Got to agree with you here, but, what if it doesn't rectify your problem? That's another £2 down the drain so to speak...

[etccarmageddon]

if you end up making a dozen calls over the space of a month trying to fix speed problems that's £24 gone. I dont see that £2 charge advertised clearly or unclearly on the official site - do you?

[DaggaDagga]

Originally Posted by CVD

Question: If we all have NTL phone lines, then how can we check availablity for this? Is it even possible to get this offer?

Search google.co.uk with your postcode. Hopefully you'll find someone's number. There's a plumber in my street that advertises his number on some local website.

[gwyn]

Its on the web site you have to go to the Charles Dunstones blog at the bottom of the page. If you have to phone the help line more than once then yes the cost will increase, but is this not the case with most help sites.

[etccarmageddon]

Originally Posted by gwyn

Its on the web site you have to go to the Charles Dunstones blog at the bottom of the page. If you have to phone the help line more than once then yes the cost will increase, but is this not the case with most help sites.

people going to buy a product should not be expected to go and read Charles Dunstone's online blog in order to find out about a £2 charge to the tecnical line. and most people buying this product wont be readers of his blog. as stated previously I do not see this cost advertised on the web site.

[MakaveLee]

Or they could get free support from us folks at Carphone Warehouse, atleast people have a point of contact if the whole thing goes t*ts up

[etccarmageddon]

Originally Posted by MakaveLee

Or they could get free support from us folks at Carphone Warehouse, atleast people have a point of contact if the whole thing goes t*ts up

how's that? by going into a store?

[Druchii]

Originally Posted by etccarmageddon

how's that? by going into a store?

Seems that way, but how many BB customers before the store starts to turn them away ?

[etccarmageddon]

you can't support clients by instore help as you need to be by the computer explaining the fault (usually) - unless you propose people with broadband problems ring their local store for technical help?

[AdamD]

Originally Posted by DaggaDagga

Search google.co.uk with your postcode. Hopefully you'll find someone's number. There's a plumber in my street that advertises his number on some local website.

Sweet, thanks alot
I did that and found a number for a house next door, turns out it's available in my area, hurrah!

[MakaveLee]

Originally Posted by etccarmageddon

you can't support clients by instore help as you need to be by the computer explaining the fault (usually) - unless you propose people with broadband problems ring their local store for technical help?

Well if something goes wrong, there can only be 3 things wrong, a dodgy line (which we can check in store), faulty hardware/software (which we can replace in store), or user error. I mean on screen prompts, big letters and pictures sometimes arnt enough for some people unfortunatly. People ring the store all the time with BB problems, and ususaly its a simple "Is it plugged in?" solution. Anyway, im not defending CPW, there have been more than one unforgivable hiccups launching the damn thing, but things seem to be running smoothly...for now....