NTL Customer Services: Your personal experience - Page 3

Undisputedtruth · 10-11-2003, 22:09

NTL offering good customer services

**Paul** · 10-11-2003, 22:15

The North East CS Team won the National Customer Services Award 2003.

Yes UDT, like I have already said, we get good CS up here.

ntl customer · 11-11-2003, 22:16

Quote:

Originally Posted by pem

I'm just curious to know why those who voted "Completely awful, every day of the week" actually ring them everyday of the week to know this.

Well, it did take weeks of hanging on the phone nearly every day (with the exception of Sundays) in a call box to get their services

Undisputedtruth · 12-11-2003, 20:25

Quote:

Originally Posted by ntl customer

Well, it did take weeks of hanging on the phone nearly every day (with the exception of Sundays) in a call box to get their services

I would have to agree with you on this. I try not to call NTL as the experience can be dreadful. Having said that I've chosen the option of hit and miss. Hit being they know how to answer simple questions like can you tell like how much is itemised billing and how much does it cost to have voice. I try not to ask difficult question as I know this may confuse their minds like how comes BT offers free itemised billing and free voice mail and NTL don't!

**Paul** · 12-11-2003, 20:58

Ah, I wondered when the daily snipe would appear

Undisputedtruth · 12-11-2003, 21:19

Quote:

Originally Posted by pem

Ah, I wondered when the daily snipe would appear

No snipe intended, simply good advice on how to deal with CS at NTL.

12-11-2003, 22:38

Quote:

Originally Posted by pem

Ah, I wondered when the daily snipe would appear

a Snipe is a beautiful bird, with an unique bill, it has specific requirements for its nest. Unfortunately, these specialised species are often overwhelmed by those who can diversify and survive.

Emperor Ming · 12-11-2003, 23:11

Call center staff OK polite and efficient same goes for the visiting engineers.

getting through to them thou ABSOLUTE RUBBISH

and abhorrent system to use , why !! only called them 3 times in the last 5 years to report faults TOTAL WAITING TIME ON PHONE 10 hours nuff said

Undisputedtruth · 12-11-2003, 23:48

Quote:

Originally Posted by homealone

a Snipe is a beautiful bird, with an unique bill, it has specific requirements for its nest. Unfortunately, these specialised species are often overwhelmed by those who can diversify and survive.

Ah, is this meant to be directed at me. How sad? Signs of desparation here I see

.Get real - there's a difference between a person and bird. You mean i should adapt by liking NTL

Stuart · 13-11-2003, 00:15

Quote:

Originally Posted by Undisputedtruth

Ah, is this meant to be directed at me. How sad? Signs of desparation here I see

.Get real - there's a difference between a person and bird. You mean i should adapt by liking NTL

I don't think Homealone's post was aimed at you. I think he was joking.

Getting paranoid?

Undisputedtruth · 13-11-2003, 01:02

Quote:

Originally Posted by scastle

I don't think Homealone's post was aimed at you. I think he was joking.

Getting paranoid?

Sorry, what evidence do you have he's not? Homealone has been on my tail for a long time. He even PM me to say he had actually complained about me. How weird is that?

It is not surprising he has voted to say he has never had a problem with customer services.

Mark W · 13-11-2003, 01:16

Quote:

Originally Posted by Undisputedtruth

He even PM me to say he had actually complained about me. How weird is that?

im sorry? you think its 'weird' to have the decency to tell someone personally/to their face that you are unhappy with them and have complained about it?

that means i assume that you feel its normal to complain about someone yet not let them know? only a personal opinion, but thats 'weird' to me, or lacking in moral fibre.....

oh, and while we are on the subject, what in gods name has homealone making a complaint about you have to do with him having any problems with ntl???

Undisputedtruth · 13-11-2003, 01:29

Quote:

Originally Posted by Mark W

im sorry? you think its 'weird' to have the decency to tell someone personally/to their face that you are unhappy with them and have complained about it?

that means i assume that you feel its normal to complain about someone yet not let them know? only a personal opinion, but thats 'weird' to me, or lacking in moral fibre.....

oh, and while we are on the subject, what in gods name has homealone making a complaint about you have to do with him having any problems with ntl???

If Homealone has a problem with me then he should approach me direct. But to complain about me to the mods and then tell me. Then that is weird.

And to answer your final paragraph. One of the problems homealone has said about me was the way I treated ntl and their employees with contempt. Well, it is not surprising considering the poor customer services and their usual rubbish. Anyway, I'm just wondering if homealone is an 'ntl luvvie' that goes around attacking those that speaks bad of NTL. I suspect he is even an NTL employee but he says he is not. However, we all know that NTL & their employees do not always go hand in hand with the truth.

PS Mark W, cut the nonsense about moral fibre - you work for NTL, remember.

Mark W · 13-11-2003, 01:33

Quote:

Originally Posted by Undisputedtruth

And to answer your final paragraph. One of the problems homealone has said about me was the way I treated ntl and their employees with contempt. Well, it is not surprising considering the poor customer services and their usual rubbish. Anyway, I'm just wondering if homealone is an 'ntl luvvie' that goes around attacking those that speaks bad of NTL. I suspect he is even an NTL employee but he says he is not. However, we all know that NTL & their employees do not always go hand in hand with the truth.

because he has not complained loudly and constantly about ntl like some, that means he must be a secret ntl employee telling lies

cheers UDT, i was in need of a laugh

Quote:

PS Mark W, cut the nonsense about moral fibre - you work for NTL, remember

Undisputedtruth · 13-11-2003, 01:36

Quote:

Originally Posted by Mark W

because he has not complained loudly and constantly about ntl like some, that means he must be a secret ntl employee telling lies

cheers UDT, i was in need of a laugh

The best way to get a laugh is to dial this number 0800 052 2000. Now that is funny...