Belfast & Glasgow TV Outage

[HDFootyMan]

I'm sure Telewest offered their customers a free VOD movie after the recent failure of the TV service a few weeks ago. Maybe NTL will do the same?

[handyman]

I always used to apply a refund (not compensation) for the amount of down time. If it was off for less than an hour then I would not issue anything.

Whats a pack on ntl nowadays say £20 (£20 /30 = 67p per day refund. I always used to say you can have 67p refund or prem plus free for a month (when it was £1.00 per month) 9/10 they chose prem plus or did not bother.

Compensation my behind, compensation should be reserved for incurred loss's such as a day lost off work due to failed engineer no shows not a couple of hours loss of emmerdale.

[Scruff]

They are offering compensation if you phone customer services and ask.

[Bytecon]

What kind of compensation?

[James79]

I'd just like to thank all of those NTL techs who (presumably) worked late last night /this morning to bring the system back online!!

I wouldnt be asking for "compensation" or a reduced fee due to the loss of TV services - after all, it only lasted a few hours!

What I would maybe request is that NTL write to each affected customer and apologise for the loss of service and even explain what had happened (although this may be too technical!!). I suppose the least that NTL could do is to actually make a public statment (via nthellworld.co.uk) to actual acknowledge that the fault occurred!!

Or perhaps I am just naive??

[AdamD]

Bit scary if the phone goes out and you need to call 999.

[handyman]

Originally Posted by AdamD

Bit scary if the phone goes out and you need to call 999.

Who in this day and age does not have a mobile?