15-03-2005, 20:15
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#31
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cf.addict
Join Date: Jun 2003
Location: St Albans, UK
Services: V6, Full House, Braodband
Posts: 124
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Re: ntl: Q4 Results
ntl have still lost almost half a billion pounds in the last year, and are losing gradually telephony and TV customers.
The saving grace is the broadband service, at least as far as customer numbers are concerned.
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15-03-2005, 20:20
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#32
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Inactive
Join Date: Jun 2003
Location: Glasgow
Services: SkyHD and Broadband
Posts: 9,159
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Re: ntl: Q4 Results
Quote:
Originally Posted by Richardr
ntl have still lost almost half a billion pounds in the last year, and are losing gradually telephony and TV customers.
The saving grace is the broadband service, at least as far as customer numbers are concerned.
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There is always one, in fact there always seem to be a lot more than one
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15-03-2005, 20:27
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#33
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cf.mega poster
Join Date: Jun 2003
Posts: 2,499
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Re: ntl: Q4 Results
Quote:
Originally Posted by Richardr
ntl have still lost almost half a billion pounds in the last year, and are losing gradually telephony and TV customers.
The saving grace is the broadband service, at least as far as customer numbers are concerned.
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Given the tough conditions in the Telecomms/TV/Internet markets, and the increasingly levels of competition, those results are bloody brilliant, and are a tribute to what is slowly looking like better management.
The call centre consolidation is now starting to bear fruit...note the number of people recently who said they got through quickly to customer services, and at a busy time too (speed increases).
The company are slowly losing less and less money. In due course this will turn into profit. The services are getting better and better, upgrade work actually takes place now, and customer numbers are increasing rapidly.
Churn is falling overall, but remember they just sacked all the retentions staff and set up a new department in Teesside and Coventry, this has barely been running three months and will take time to bed in and achieve results.
Plus they are getting shot of the scrotes who won't pay their bills. Bravo!
As I said, it's a fantastic set of results overall and I was pleasantly surprised as I expected them to be worse.
__________________
BC FORUMS (established 2002)
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16-03-2005, 00:18
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#34
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Inactive
Join Date: Nov 2003
Location: Grimsby
Posts: 2,004
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Re: ntl: Q4 Results
Just wondered...whatever happened to the merger?
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16-03-2005, 00:47
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#35
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Inactive
Join Date: Oct 2004
Location: Virgin Islands
Age: 79
Services: VM Phone
152 Meg.
Posts: 1,552
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Re: ntl: Q4 Results
Well, the customers are happy with their new speed (those that have it anyway), the staff are happy now that they have their bonus.
The caps will go away if we all ignore them.
Happy days all round.
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16-03-2005, 01:30
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#36
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Inactive
Join Date: Jun 2003
Services: Cablevision
Posts: 8,305
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Re: ntl: Q4 Results
Quote:
Originally Posted by ian@huth
No, churn is the number of customers lost during the period. Percentage churn is the number of customers lost divided by the average number of customers during the period.
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No it is not it is based on the net movement in the subscriber base.
If you start the period with 100 customers, gain 20 customers and lose 20 customers you end the period with 100 customers. However they are not the same customers, only 80 of them are the same. The churn in this example is 20%
I think that means we are both right, but I'm to tired to compute that!
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16-03-2005, 01:47
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#37
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Inactive
Join Date: Jun 2003
Location: Huthwaite, Nottinghamshire
Services: VM 10Mb, TU, 1xSky HD, 2xSky+ (HD,all packs, sports & movies) 2xDVD PVR's, Freesat Freeview & other
Posts: 4,536
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Re: ntl: Q4 Results
Quote:
Originally Posted by SMHarman
No it is not it is based on the net movement in the subscriber base.
If you start the period with 100 customers, gain 20 customers and lose 20 customers you end the period with 100 customers. However they are not the same customers, only 80 of them are the same. The churn in this example is 20%
I think that means we are both right, but I'm to tired to compute that!
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What you originally said was
Quote:
Net customers added = churn (another term for it).
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This should have been Gross customers lost = churn.
In that example you just quoted churn is 22.2222%
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16-03-2005, 09:35
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#38
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R.I.P.
Join Date: Jun 2003
Location: London
Services: 20Mb VM CM, Virgin TV
Posts: 5,983
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Re: ntl: Q4 Results
Quote:
No Bonus for me not been at the company long enough to be eligable!
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Not sure that's right, round our way I joined seven days before the bonus period ended. I then got seven days worth of bonus, minus tax, which was about enough to buy a six-pack of lager. Happy days are here again.
I know Networks' bonus is related to the number of faults and the fix time for them, which is pretty much directly related to customer satisfaction.
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16-03-2005, 11:19
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#39
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The Dark Satanic Mills
Join Date: Dec 2003
Location: floating in the ether
Posts: 11,985
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Re: ntl: Q4 Results
Results are improving quarter on quarter.
revenues are up, debt is down
Make no mistake. ntl:Eire will be sold.
Cash flow has been focused on and improved, cash will be required to fund any merger.
In regards to bonus, each division had there own targets. None of networks objectives were customer retention or gaining of customers and considering the work people put in every year and the crap payrises we have suffered since Ch11 believe me 4,5,or 6%, or whatever it will be, of your salary is nothing more than the employees deserve.
__________________
The wheel's still turning but the hamsters dead.
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16-03-2005, 14:33
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#40
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Permanently Banned
Join Date: Jun 2003
Location: South-East London
Age: 45
Services: Depends who's being serviced :p
Posts: 2,588
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Re: ntl: Q4 Results
Heh I wish it were 4% but none of us 'grunts' are getting over 3%.
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16-03-2005, 22:57
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#41
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cf.addict
Join Date: Jun 2003
Location: St Albans, UK
Services: V6, Full House, Braodband
Posts: 124
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Re: ntl: Q4 Results
Quote:
Originally Posted by jtwn
Just wondered...whatever happened to the merger?
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Simon Duffy said "no comment" when asked at the presentation
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12-04-2005, 23:31
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#42
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Dr Pepper Addict
Cable Forum Team
Join Date: Oct 2003
Location: Nottingham
Age: 61
Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (330 Mbps)
Posts: 27,615
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Re: ntl: Q4 Results
Quote:
Originally Posted by bobthetree
sweetness
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__________________
Baby, I was born this way.
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12-04-2005, 23:35
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#43
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R.I.P.
Join Date: Jun 2003
Location: Near Sandy Heath transmitter
Services: BT
Posts: 19,325
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Re: ntl: Q4 Results
Quote:
Originally Posted by Paul M
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Ever had the feeling that either a) someones on a wind up b) it's a newbie who hasn't got a clue c) it's a troll or d) someone is trying to get their post count up.
Place youre bets now
edit - I'm going for c by the way
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13-04-2005, 01:30
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#44
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Inactive
Join Date: Feb 2005
Location: Mcr
Services: V+ HD, 20mb
Posts: 141
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Re: ntl: Q4 Results
I was suprised at the bonus considering im fairly new to the company.... far better than a slap round the chops anyway.
Now all they need to do is increase the basic salary...
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