ntl: Q4 Results - Page 2

Keytops · 15-03-2005, 16:24

smarmy comments? I wasn't the one boasting about the bonus coming my way... I was simply stating that IF NTL give their staff a bonus everytime they add X more customers [which is they way it reads so far in this thread], what incentive is there to try and keep the current customers happy? None that I can see...

ian@huth · 15-03-2005, 16:29

Quote:

Originally Posted by Keytops

smarmy comments? I wasn't the one boasting about the bonus coming my way... I was simply stating that IF NTL give their staff a bonus everytime they add X more customers [which is they way it reads so far in this thread], what incentive is there to try and keep the current customers happy? None that I can see...

From what gooner4life has just said the bonus is related to churn amongst other things. So there is every incentive to keep customers happy and retain their custom. From what has been said it would appear that ordinary NTL staff getting bonuses is a sign that they and the company are doing things right.

orangebird · 15-03-2005, 16:30

It's lots of factors together that determine whether we get a bonus or not. Factors such as net customer figures (to include new/retained customers), upping average revenue per customer, and saving costs throughout the rest of the business. Working at ntl is painful at the best of times, and if the powers that be say they want to give me a little extra for the back breaking work that I and the majority of all associates across all divisions do, then I'm not going to refuse it. Nor be ashamed about it.

nfs6600 · 15-03-2005, 16:32

Quote:

Originally Posted by Keytops

what incentive is there to try and keep the current customers happy? None that I can see...

Take it you're not aware of the FREE speed upgrades? Additional channels added every month.....I would go on but I can't be bothered

scrotnig · 15-03-2005, 16:34

Quote:

Originally Posted by Keytops

smarmy comments? I wasn't the one boasting about the bonus coming my way... I was simply stating that IF NTL give their staff a bonus everytime they add X more customers [which is they way it reads so far in this thread], what incentive is there to try and keep the current customers happy? None that I can see...

Far more to it than that, and you demonstrate your ignorance in posts like this.

Those staff eligible for the bonus (I am not one of them) have thoroughly deserved it having worked hard through a year of change, uncertainty and redundancies and yet still managed to achieve good figures for the company. Yet still you begrudge them a small amount of extra pay (last time it was only a couple of hundred quid).

Do us all a favour and take your negative rubbish elsewhere.

**Paul** · 15-03-2005, 16:36

People - the subject of this thread is the Q4 results, can we please move on from talk about any bonus as it's obviously only going to cause friction. Thanks.

15-03-2005, 16:36

Quote:

Originally Posted by nfs6600

Take it you're not aware of the FREE speed upgrades? Additional channels added every month.....I would go on but I can't be bothered

You will always have those that complain about anything just to get there 15 mins of fame

Marge · 15-03-2005, 16:38

ntl isn't the only company I've worked for that gives it's employees a bonus and I'm very happy with it. I've worked hard over the year and it's nice any company rewards its workers, I wouldn't begrude anyone receving a thank you from their employers be it cash or a gold clock.....

nfs6600 · 15-03-2005, 16:44

Quote:

Originally Posted by Marge

ntl isn't the only company I've worked for that gives it's employees a bonus and I'm very happy with it. I've worked hard over the year and it's nice any company rewards its workers, I wouldn't begrude anyone receving a thank you from their employers be it cash or a gold clock.....

I'm certainly against it. for the time being anwyay cos I never got one haha. Not at the company long enough god dammit

Bob · 15-03-2005, 17:02

Reading the links from ntli's share info over on Yahoo! alot of the reports comment on the poor number of net additions. I get lost with all this.

Interesting to see they have kicked aload of non-payers out

Well done NTL!

What is the difference between the net customer added and gross customers added?

http://yahoo.reuters.com/financeQuot...1546292_newsml

ian@huth · 15-03-2005, 17:09

Gross customers added is the number of new customers coming to NTL. Net customers added is the gross figure minus the customers that have left NTL.

SMHarman · 15-03-2005, 17:36

Quote:

Originally Posted by ian@huth

Gross customers added is the number of new customers coming to NTL. Net customers added is the gross figure minus the customers that have left NTL.

Net customers added = churn (another term for it).

ian@huth · 15-03-2005, 17:43

Quote:

Originally Posted by SMHarman

Net customers added = churn (another term for it).

No, churn is the number of customers lost during the period. Percentage churn is the number of customers lost divided by the average number of customers during the period.

Bob · 15-03-2005, 18:26

Thanks for clearing that up for me

scrotnig · 15-03-2005, 18:36

Quote:

Originally Posted by nfs6600

I'm certainly against it. for the time being anwyay cos I never got one haha. Not at the company long enough god dammit

Thing is, harsh though it sounds, if you're new then you didn't help to create the results the bonus is based on.

Perhaps a pro rata bonus should be available if you've worked during the period the figures cover.