Internet Slow

bitchplz · 25-08-2005, 09:47

Hey,

Im currently getting a 2mb connection from NTL but for some reason its running incredibly slow. My download speed is awful, were talking dial up standards

But when i ran the online test to test your connection it was running at 1.7mb/1.6mb which is fine.
We also have another connection down stairs which we have had no problems with whatsoever and it's ran great.
I have tried the obvisous steps, running spyware scans, anti virus scans, hijackthis, turning off firewall, repairing connection, flushing dns.
But nothing has worked.
I also play a few games on the internet like Red Alert 2, And sometimes when playing this my connection will just drop out and i cant login or get disconnected at random times.
Ebay is taking forever to load and sometimes loses connecting and needs a refresh.
I'm now stumped for ideas
I don't use a router or modem just have a direct network cable to me motherboard.
Any help would be greatly appreicated
Alex

Chris W · 25-08-2005, 10:16

try going to http://root:root@192.168.100.1/ and check the signal strength. Post the results back here

Paul K · 25-08-2005, 10:19

How did you turn off your firewall (and which one is it) and did you try it without your AV software running?
Welcome to the mad house by the way

bitchplz · 25-08-2005, 10:30

Im at work at the moment so i will run the test as soon as i get back.

Its windows Xp firewall, and just turned it off through the security centre

Yea i use AVG and MS anti spyware and have them both turned off when gaming.

Thanks for the welcome

Paul K · 25-08-2005, 10:35

Did you check your signal strength as sugested? When the connection speed dies to a crawl does the connection downstairs slow down too or is it just that PC?

bitchplz · 25-08-2005, 10:39

Im at work at the moment so i cant check my signal yet, but will A.S.A.P when i finish.
The internet connection down stairs is always running fine.
Just the connection upstairs that causes problems.
And it doesn't die slowly. It seems to be constantly dead!

Thanks for your reply's

Paul K · 25-08-2005, 10:42

Have you checked the cable? I'd be tempted to switch PCs on that connection to see if it's an issue with the cable or the computer. If you switch PCs on the connection and the connection no longer dies then it would point to an issue on the PC that currently has the connection problem.

bitchplz · 25-08-2005, 10:46

I haven't thought of checking the cable! I can give that a try later.
My pc is new so i doubt there's a problem with that but still i can hook it up to my laptop.
Could it possibly be the onboard network connector on the motherboard?

If so is it worth try and individual Network card?
Thanks Alex

Paul K · 25-08-2005, 10:50

Check the cable first, yes it could be an issue with the onboard ethernet but it could also be a number of things. I'm taking it for granted that all the checks you ran were with multiple anti-viru/ spyware/ adware tools that were fully up to date.
How new is the PC and can you remember the make/ model of it? If so we may be able to check for updated drivers etc. Also has the connection always been this way or did it start recently?
You say you don't use a router etc but there is a connection downstairs too, do both computers run off different modems?

bitchplz · 25-08-2005, 11:00

Yea the Anti Virus and Anti Spyware are upto date and hijackthis is clear.
I deal with this at work so this can be ruled out fully!

The pc maybe around 3months/4months old.
Erm it's a shuttle barebone system and the rest i built.
I added
512mb RAM kingston & Gskill,
Nvidia FX5200
Amd Sempron 2400+
Thats what im running at the moment.

All drivers are upto date.

The connection hasn't always been like this.
Started around month ago

There is no link off the two computers.
Both have seperate direct NTL lines.
Neither has a router or modem

Paul K · 25-08-2005, 11:05

Was anything installed a month ago that may have affected the settings of the connection?

bitchplz · 25-08-2005, 11:09

The only thing installed was Yuri's revenge (Add on for Red Alert 2) Which i unistalled incase this was problem.... but no change.
Anything else installed would be just trial programs.... Which would of been unistalled by now.

Paul K · 25-08-2005, 11:42

Next time it slows down I would run a speed test and then go to the modem page using the IP above and check the levels. The computers are on seperate feeds which means one could be fine but one may be marginal on it's signal strength/ power levels.

bitchplz · 25-08-2005, 14:41

Thanks for your help i will try that when i get home and post with the results.
I didnt go directly to NTL as i didnt want to waste there time if its a silly fault i have caused. And there customer Service in my opinion was poor.
Alex

Paul K · 25-08-2005, 14:48

Unfortunately customer service is often a case of who you get put through to, get a member of CS staff who doesn't enjoy the job and you can get annoyed very quickly lol.