New to NTL

slowcoach · 23-10-2004, 01:26

Hi all,
I am just coming up to the end of my first week connected to NTL, so far my experience has been better than I expected. I had the 1.5Mb BB and Phone Line installed by NTL, previously I was with BT and their 512Kb ADSL service.

The installation date was brought forward six days and the lads arrived to stretch the cable at 8.00AM on the dot. I am using the Ethernet connector on the SACM and so far D/L speeds have been just over 3 times faster with U/L speeds 20Kb less than I had with ADSL.

The SACM provided by NTL is much better than the BT USB Modem.

The only calls I have made to customer services have been regarding the billing, separate bills for phone and BB but only one Direct Debit to sign which did not mention BB, I think I understand how they work it now... at least I always got through to CS instantly and my queries where handled politely and efficiently.

There have been two outages this week, which I assume were due to maintenance, other than that everything has been perfect.

Originally I was a little apprehensive to say the least, especially as my ADSL had run perfectly at all times, but now I am pleased I made the change, the extra speed and the crystal clear phone line are both very welcome improvements.

Job well done NTL

kronas · 23-10-2004, 01:33

welcome to the cable forum 'slowcoach'

glad to see that NTL can get it right

slowcoach · 23-10-2004, 03:49

Thanks for the welcome kronas, seems like the ideal forum to get my wings regarding cable.

Ramrod · 23-10-2004, 09:46

That it is! Plenty here who can help out as well

Florence · 23-10-2004, 10:38

slowcoach good to see our area is working well.
Think we could have the best manager for the area just have to watch this space with all the alterations that are going on at present.

slowcoach · 23-10-2004, 17:37

Hi Ramrod, you are right, I had a scan through the messages last night, nice to see how many people are offering help, especially the NTL employees going beyond the call of duty in their own time, they are the sort of employees that a company should cherish.

There are some subtly witty people on this forum, I had a good laugh reading some messages, Oscar Wilde is alive and well.

Hi Kits, thanks for the welcome.
After checking the modem firmware settings, my connection appears well up to spec. I don't mind downtime if it is in a good cause, it would be pretty boring living in a perfect world anyway. I am still pinching myself though, after reading some of the horror stories I still can't believe everything went so sweet, even BT have not held me to the mandatory 1 months notice which was nice of them.

There is nothing to fear, except fear itself...
If you cannot afford a new Jaguar you certainly cannot afford an old one...

andrew_wallasey · 23-10-2004, 18:02

20kb less upload speed? It should be the same on 1.5mbps broadband. I got 30kbps here?!

slowcoach · 24-10-2004, 04:21

Quote:

Originally Posted by andrew_wallasey

20kb less upload speed? It should be the same on 1.5mbps broadband. I got 30kbps here?!

My U/L speed is 246 Kb/s which = 30.75 KB/s, with ADSL I was getting 266 Kb/s.
I didn't expect cable to be as good as ADSL on the U/L speed, I was using an ADSL Router in place of the supplied USB Modem, but it actually turned out better than I was expecting.

Ramrod · 24-10-2004, 08:23

Quote:

Originally Posted by slowcoach

Hi Ramrod, you are right, I had a scan through the messages last night, nice to see how many people are offering help, especially the NTL employees going beyond the call of duty in their own time, they are the sort of employees that a company should cherish.

There are some subtly witty people on this forum, I had a good laugh reading some messages, Oscar Wilde is alive and well...

lol......I believe we also have an incarnation of the Marquis de Sade here as well

slowcoach · 24-10-2004, 16:05

Quote:

Originally Posted by Ramrod

lol......I believe we also have an incarnation of the Marquis de Sade here as well

You prove my point.

andrew_wallasey · 24-10-2004, 20:11

Quote:

Originally Posted by slowcoach

My U/L speed is 246 Kb/s which = 30.75 KB/s, with ADSL I was getting 266 Kb/s.
I didn't expect cable to be as good as ADSL on the U/L speed, I was using an ADSL Router in place of the supplied USB Modem, but it actually turned out better than I was expecting.

Cable is a lot better than ADSL. The latenecy on cable is much better than ADSL.

Russ · 24-10-2004, 20:15

Yes, if by 'better' you mean 'higher'........

iadom · 24-10-2004, 21:19

Slowcoach, good to see another "Ruffi'yed" on the fourm.

slowcoach · 24-10-2004, 22:57

Quote:

Originally Posted by andrew_wallasey

Cable is a lot better than ADSL. The latenecy on cable is much better than ADSL.

A friend of mine reckons my web server is the fastest he has ever been on and if anything it is even faster now with cable, so you could be right

slowcoach · 24-10-2004, 23:06

Quote:

Originally Posted by iadom

Slowcoach, good to see another "Ruffi'yed" on the fourm.

Thanks iadom, although I have lived most of my life in Oldham I lived in Royton until I got married

I still don't feel like I am an Oldhamer, would I really want to