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V6 EPG, scrolling etc been freezing the past few days.
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Old 22-07-2019, 13:44   #1
RichardCoulter
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V6 EPG, scrolling etc been freezing the past few days.

Over the past few days has anyone else found that navigating the EPG, scrolling down lists of programmes etc has been freezing?

The freeze lasts about 5 seconds, before things return to normal. It's getting really annoying now, but i'd like to know if it's my particular box that's doing it or if it's a system fault before calling them.
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Old 22-07-2019, 14:06   #2
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Re: V6 EPG, scrolling etc been freezing the past few days.

Go into Settings -> Devices -> Remote Control Pairing and make sure the remote is paired to the box. Also try a box reboot.
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Old 22-07-2019, 18:23   #3
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Re: V6 EPG, scrolling etc been freezing the past few days.

Will do
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Old 25-07-2019, 18:30   #4
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Re: V6 EPG, scrolling etc been freezing the past few days.

Quote:
Originally Posted by RichardCoulter View Post
Over the past few days has anyone else found that navigating the EPG, scrolling down lists of programmes etc has been freezing?

The freeze lasts about 5 seconds, before things return to normal. It's getting really annoying now, but i'd like to know if it's my particular box that's doing it or if it's a system fault before calling them.

I had some similar problems yesterday evening - all buttons pressed on remote seemed to double up.

I.e. Up or down arrow in EPG moved up/down twice. Entering a channel number was impossible as enter 5 gave 55 etc
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Old 25-07-2019, 18:34   #5
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Re: V6 EPG, scrolling etc been freezing the past few days.

The doubling up of key presses is usually a new battery and re-pair required.
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Old 25-07-2019, 18:44   #6
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Re: V6 EPG, scrolling etc been freezing the past few days.

Try "spinning" the batteries with your fingertip. Often poor connections rather than dead batteries are the issue.
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Old 25-07-2019, 19:37   #7
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Re: V6 EPG, scrolling etc been freezing the past few days.

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Originally Posted by heero_yuy View Post
Try "spinning" the batteries with your fingertip. Often poor connections rather than dead batteries are the issue.
If I have no new batteries available due to them running out of power, i've found that swapping them over provides a temporary fix.

---------- Post added at 18:37 ---------- Previous post was at 18:34 ----------

Quote:
Originally Posted by ozsat View Post
The doubling up of key presses is usually a new battery and re-pair required.
I get this intermittently too. There is a short burst of audio white noise (with some beeps that sound like an old dial up modem) and the remote won't then work properly. The only way to clear it is to do a reboot.
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Old 26-07-2019, 14:13   #8
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Re: V6 EPG, scrolling etc been freezing the past few days.

The box will tell you the % level of the batteries.

It's hidden in the menu system somewhere, unfortunately not at home to check exactly where
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Old 26-07-2019, 18:14   #9
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Re: V6 EPG, scrolling etc been freezing the past few days.

Quote:
Originally Posted by Joedm45 View Post
The box will tell you the % level of the batteries.

It's hidden in the menu system somewhere, unfortunately not at home to check exactly where
That’s useful! If you discover how to do this, please tell!
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Old 26-07-2019, 18:20   #10
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Re: V6 EPG, scrolling etc been freezing the past few days.

This would be useful as it turned out that my problem was the batteries (even though they were fairly new).
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Old 26-07-2019, 20:19   #11
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Re: V6 EPG, scrolling etc been freezing the past few days.

Quote:
Originally Posted by OLD BOY View Post
That’s useful! If you discover how to do this, please tell!
Go to Help and Settings > System Info > System Info (again) > scroll down to 3rd page, and it's the 5th line down

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Old 26-07-2019, 20:22   #12
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Re: V6 EPG, scrolling etc been freezing the past few days.

Quote:
Originally Posted by OLD BOY View Post
That’s useful! If you discover how to do this, please tell!
No worries, here goes:

Home - Help & Settings - System Info - System Info (again) - Press down arrow twice

RF remote battery level is 5th line down

Hope that helps

---------- Post added at 19:22 ---------- Previous post was at 19:21 ----------

Quote:
Originally Posted by newapollo View Post
Go to Help and Settings > System Info > System Info (again) > scroll down to 3rd page, and it's the 5th line down

Beat me to it... Almost word for word
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Old 26-07-2019, 20:25   #13
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Re: V6 EPG, scrolling etc been freezing the past few days.

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Beat me to it... Almost word for word
Great minds think alike
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Old 26-07-2019, 21:58   #14
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Re: V6 EPG, scrolling etc been freezing the past few days.

If anyone is still getting the double key presses, I'd be interested to know what battery level it reports.
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Old 26-07-2019, 22:05   #15
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Re: V6 EPG, scrolling etc been freezing the past few days.

Quote:
Originally Posted by Joedm45 View Post
No worries, here goes:

Home - Help & Settings - System Info - System Info (again) - Press down arrow twice

RF remote battery level is 5th line down

Hope that helps

---------- Post added at 19:22 ---------- Previous post was at 19:21 ----------



Beat me to it... Almost word for word
Fantastic ! At last a way to test the quality of those suspect Poundland batteries
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