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Originally Posted by Chrysalis
well thats my point, if ntl had more work then you announce it when you can deliver, ntl have more customers but in theory they should also have the extra capability to go with it, smaller networks are harder to provide same scale increases.
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If this would have happened, then we would have had people on here complaining that ntl were crap and telewest were far better.... people asking "where is our speed increase?" as if is their devine right to get an upgrade in the first place. No matter what ntl do people will always be there to shoot them down.
If the majority of areas (i.e 75%) are ready for release by August but the other 25% isn't, do you:-
a) release the 75% or
b) hold the upgrade up untill all areas are avabliable?
c) Dont tell anyone your plans untill all areas are avaliable for upgrade?
Choose option a, and you hack of 25% of your customers are hacked off because they cannot get the speed some other people are getting for 2-3 months.
Choose option b, and you have 75% of your customers hacked off because they
could get the upgrade but haven't got it because of the upgrades required to bring all areas upto standard.
Choose option c, and hack EVERYONE off, because they see telewest upgrading their customers FOC.
Which do you do, go with hacking off the majority, or minority.
Yeah it's sh1te but that's the choice, and I agree with the choice that was made.
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Originally Posted by Chrysalis
The £3 rise should have been £1 on each tier especially as the bottom tier got a 100% increase, but my main point is that this 1.5mill is from the customers on the top tier package. If I am not mistaken all telewest customers were upgraded within the month they started, so if its true some people are having to wait until november (3 months after today and 6 months after original announcment) should they still have to pay the same as customers on higher speeds.
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So, a free upgrade.... for lower tier customers... if some people don't get it as early as others ntl should give them a discount? so ntl pay people be on the lower speeds.... after offering a free upgrade that has cost a few mill? I can't see your logic? I am on 600k and would not personally begrudge paying the same amount as someone on 750k for 2-3 months because by ubr wasn't upograded,
provided that I knew it wouldn't be permanant. We know that all areas should be completed by Nov 2nd, and therefore it wouldn't bother me. If people that much that they aren't getting there
FREE upgrades as quick as someone else, why not go join BT on a 512k connection at £26.00 a month?
Personally, I don't think that the 1mb should have gone up in price but I certainly dont think the 300 or the 750k service should see a price increase.
Disagree with me if you wish but it seems some people would still find a reason to complain about ntl, even if they gave all their services away for free.
Quote:
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Originally Posted by Chrysalis
but my main point is that this 1.5mill is from the customers on the top tier package.
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How do you know this??? Have you information from somewhere confirming this or is it just speculation? If it is speculation, you cannot state it
is from the top tier customers.... especially when the majority (i.e 92%) of ntl's broadband customers are on 150K (300K) or 600k (750k)
*******edit... I need to learn to proof read before hitting that *post* button
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