[Merged] BB Speed Upgrades

[downquark1]

Originally Posted by Swipe

Has anyone with the 600k service on a STB been updated yet?

Yep, you have to reboot the STB though

[byron_hinson]

Originally Posted by Janusian

Postcode checker is working again now

http://www.ntl.com/home/internet/upgrade/checker.asp

Unfortunately Fleet not due to be done until October

Yeah but that tells me my area won't be done til November, yet it's already upgraded.

Originally Posted by McMav

I'll reboot tonight when I get home if it comes through I will apologise for calling them asswipes for listing my upgrade as novemeber and call them asswipes for failing to code their postcode checker properly

The mentality of some just has to be seen to be believed.

[BBKing]

Lets face it they only have to send a config file down the line to your modem.

What bliss it must be to be so ignorant.

scastle is spot on - we've spent a hell of a lot of time and money getting ready for this, including introducing an entirely new UBR part with higher bandwidth, getting that through testing and deployment where necessary, providing more caching, testing the new speeds against EVERY SINGLE modem type out there, tweaking deployment plans, briefing call centres, swapping out STBs, getting everyone ready for the test and then the live deployment.

This is NOT just sending a new config file down. A lot of people who've spent the last two months mainly awake in the small hours will probably not appreciate being called asswipes.

[etccarmageddon]

Originally Posted by Paul M

The mentality of some just has to be seen to be believed.

mine was upgraded last week - although promised 'late summer' - it's early/mid summer. impressive stuff. I know if these people are asswipes then I will be wiping my ass with mighty fine high quality ass wipe material.



better than double velvet indeed.

[kronas]

Originally Posted by BBKing

What bliss it must be to be so ignorant.

scastle is spot on - we've spent a hell of a lot of time and money getting ready for this, including introducing an entirely new UBR part with higher bandwidth, getting that through testing and deployment where necessary, providing more caching, testing the new speeds against EVERY SINGLE modem type out there, tweaking deployment plans, briefing call centres, swapping out STBs, getting everyone ready for the test and then the live deployment.

This is NOT just sending a new config file down. A lot of people who've spent the last two months mainly awake in the small hours will probably not appreciate being called asswipes.

well id like to give a standing avation to all those involved in the uk wide upgrades, some of us do know that its not as easy as a config file....yes NTL have not capitalised on this yet, but atleast all the planning, the techs at the UBR's and all those connected with this networkwide upgrade seem to have coped excellently, well done all

[TheShadow]

It says my area is to be upgraded in August, but this is only for SACM users, right?

Are NTL going to upgrade different areas as soon as all STB users in said areas have the new box? Or are they going to do it nationwide?

Sorry for all the questioning, hehe.

Good job to the NTL folks though. This is much harder work than most people realise.

[Chrysalis]

guys you cant blame customers for been upset there was no planning ahead from ntl, they announced the upgrades at the same time as telewest and have been made to look like idiots as it has taken them much longer to deliver, I appreciate all those hard working techs out there in making this happen but this has been badly planned from the top, I also refuse to believe ntl have done this for nothing, what you think the £3 a month rise was for on the top tier.

[th'engineer]

Just out of interest has anybody calculated how long you have to be connected and download to exceed the cap per day.

[orangebird]

Originally Posted by Chrysalis

guys you cant blame customers for been upset there was no planning ahead from ntl, they announced the upgrades at the same time as telewest and have been made to look like idiots as it has taken them much longer to deliver, I appreciate all those hard working techs out there in making this happen but this has been badly planned from the top, I also refuse to believe ntl have done this for nothing, what you think the £3 a month rise was for on the top tier.

Telewest didn't have half as much work to do as ntl....

So, what do you think ntl did it for then? Aside from the £3 rise (which didn't affect the 150 & 600k users)......

[2||Para]

Just walked in from work and gave modem a boot speed test 1502kb.

A pat on the back to the over-worked NTL engineers that got it sorted on schedule.

THANKS

[Chrysalis]

if I am right 1.8 hours

[ian@huth]

Originally Posted by th'engineer

Just out of interest has anybody calculated how long you have to be connected and download to exceed the cap per day.

Depends on what you are doing!

Most users don't want or need to max out their connection all the time. Yes, you can max it out, but in reality who needs to?

[paul211]

hello so whens swindon gonna be updated plz if any one knows

sorry if this as been asked before

[Chrysalis]

well thats my point, if ntl had more work then you announce it when you can deliver, ntl have more customers but in theory they should also have the extra capability to go with it, smaller networks are harder to provide same scale increases. The £3 rise should have been £1 on each tier especially as the bottom tier got a 100% increase, but my main point is that this 1.5mill is from the customers on the top tier package. If I am not mistaken all telewest customers were upgraded within the month they started, so if its true some people are having to wait until november (3 months after today and 6 months after original announcment) should they still have to pay the same as customers on higher speeds.