Quote:
Originally Posted by McMav
ok agreed maybe not in 24 hours but 4 months come on thats taking the mikey. Lets face it they only have to send a config file down the line to your modem.
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I am sure one of the NTL techys here will correct me if I am wrong, but it's actually a little more involved than sending a config file to your modem. That is the last step in a long process.
For a start, they need to ensure the network in each area is upgraded to ensure it can take the extra load. This may involve many things including installing new cards in the UBRs and may take a long time. It would be pointless promising everyone the speeds only to find that everyone switches on, and the network slows to the speed of a 56K modem under the strain.
Second, if there are any users in your area connecting to the internet via a 1 Meg connection on a Pace 1000 or 2000 STB, then these need to be upgraded. Depending on how many Pace STBs that need to be replaced, this can also take a long time.
Then, they need to ensure adequate supplies of both STBs and SACMs in each areas, as upgrading always seems to cause some to fail.
Finally, they introduce the upgrades area by area (well, several areas each night). This is because, as is discussed earlier in the thread, if something happens during the upgrade and there is a problem, it's better that that problem only affects people in one area rather than across the country.
And, as OB said, would you rather they promised the speed in August and delivered in September, or that they had promised the speed in November and delivered in September? It's better for them to promise the service later then deliver it earlier rather than the other way around.