22-02-2023, 09:24
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#256
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cf.geek
Join Date: Jul 2003
Location: Greenwich, SE10
Services: Sky Stream, Sky broadband
Posts: 865
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Re: Price rises this year.
When Virgin only offered 12 month contracts it wasn’t an issue, but now it’s 18 or 24 month contracts it is a major concern. I know the newer providers are promising no increases under contract but let’s not be naive on that - once established, they’ll get away with whatever they can. The only broadband providers offering 12 months or less I’ve found are the mobile companies and NOW.
OFCOM is failing the customer. Mandate 12 month contracts with no midterm rises and that should be enough.
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22-02-2023, 10:14
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#257
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cf.addict
Join Date: Dec 2017
Posts: 121
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Re: Price rises this year.
Quote:
Originally Posted by nialli
When Virgin only offered 12 month contracts it wasn’t an issue, but now it’s 18 or 24 month contracts it is a major concern. I know the newer providers are promising no increases under contract but let’s not be naive on that - once established, they’ll get away with whatever they can. The only broadband providers offering 12 months or less I’ve found are the mobile companies and NOW.
OFCOM is failing the customer. Mandate 12 month contracts with no midterm rises and that should be enough.
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I agree, the length of the contact has more to do with Virgin and the book value of their company, a company that has contracted revenue streams running out 18/24 months into the future is more apealing than a company with simple rolling monthly contracts. I view the new Virgin contact as a vehicle to hold the customer hostage, other than the Service level Agreement, which is already governed by OfCom, there is very little financial, surety in the contact for the customer.
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22-02-2023, 12:08
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#258
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cf.addict
Join Date: Mar 2008
Location: Oxford
Services: Virgin Media M+:TV,VM 30mb:BB 1tb and 500gb Tivo, HTC One X
Posts: 181
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Re: Price rises this year.
Just had the email, however!
"However, this 2023 price increase won't affect you until your current price offer ends"
"We understand these are tough times. And if you’re struggling, we’ll do everything we can to help you. That could be giving you extra time to pay your bill, reviewing your package, or working out a payment plan.
If you're not happy with any of the changes announced in this email, including those to our out of home WiFi hotspots and pricing terms and conditions, you can change or cancel your package, any time before 4th April 2023, without paying any cancellation fees."
But when i do the online chat is says I am not affected by the price rise. So my RTC is more for the change in terms.
Last edited by oxfordmark; 22-02-2023 at 12:18.
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22-02-2023, 14:49
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#259
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cf.addict
Join Date: Mar 2008
Location: Oxford
Services: Virgin Media M+:TV,VM 30mb:BB 1tb and 500gb Tivo, HTC One X
Posts: 181
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Re: Price rises this year.
So I was offered to change my package from £60 for everything, to £55 a month for just 350MB BB. Mix It TV plus a box and kids package for £55 discounted to £50.
The other option was to keep my package and then cancel 30 days before the end of my contract (Sept).
I noticed when i called to cancel, there was an option to take a £10 discounted offer for 6 months, when my contract ends and I can then negotiate a new deal or quit.
I notice that all the providers are doing the inflation + 3.x% rises. So it is not just Virgin.
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22-02-2023, 14:58
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#260
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Price rises this year.
Quote:
Originally Posted by Jacquesb
Just used the WhatsApp service to add a channel (ViaPlay for Scottish football !). Very responsive, change effected in 16 minutes; they were a bit pushy in offering me Sky UHD channels for the "fantastic" price of £7 per month, which I managed manfully, to resist.
They also asked to "review my contract" but since it's not due to finish until June, I managed to avoid that as well.
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VM don't carry Sky UHD channels, do they?
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22-02-2023, 15:03
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#261
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cf.geek
Join Date: Jul 2003
Location: Greenwich, SE10
Services: Sky Stream, Sky broadband
Posts: 865
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Re: Price rises this year.
Quote:
Originally Posted by Gavin-D
VM don't carry Sky UHD channels, do they?
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They do. Two Sky Sports channels and a selection of Sky Max and Sky Cinema through on demand.
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22-02-2023, 15:05
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#262
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cf.mega poster
Join Date: Mar 2010
Posts: 1,871
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Re: Price rises this year.
Quote:
Originally Posted by nialli
They do. Two Sky Sports channels and a selection of Sky Max and Sky Cinema through on demand.
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When did they start carrying sky sports UHD? I've never seen it advertised
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22-02-2023, 16:01
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#263
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cf.geek
Join Date: Oct 2006
Location: Waterlooville
Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+
Posts: 919
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Re: Price rises this year.
Well I just phoned , current bill is £45 (discounted, maxit, 350, LL) going up £15 from April.
I just want lowest BB only, best offer was £32 for 50mb.
Unfortunately they dont have much competition in this area, no one else can offer more then 30mb, I think i'm stuck into accepting it.
Last edited by johnathome; 22-02-2023 at 16:01.
Reason: spelling
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22-02-2023, 16:12
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#264
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Just a Geek
Join Date: Jul 2015
Posts: 3,601
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Re: Price rises this year.
Quote:
Originally Posted by johnathome
Well I just phoned , current bill is £45 (discounted, maxit, 350, LL) going up £15 from April.
I just want lowest BB only, best offer was £32 for 50mb.
Unfortunately they dont have much competition in this area, no one else can offer more then 30mb, I think i'm stuck into accepting it.
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Try putting your 30 days notice in first see if ypu get the call. I was offered 50 for £22 admittedly 6 months ago
__________________
Is your muffin buttered? Would you like me to assign someone to butter your muffin?
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22-02-2023, 16:18
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#265
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Deus Vult
Join Date: May 2010
Location: W Mids
Services: VM M350 with Superhub4 (modem mode) > Anytime Chatter > No TV
Posts: 2,081
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Re: Price rises this year.
Quote:
Originally Posted by johnathome
Well I just phoned , current bill is £45 (discounted, maxit, 350, LL) going up £15 from April.
I just want lowest BB only, best offer was £32 for 50mb.
Unfortunately they dont have much competition in this area, no one else can offer more then 30mb, I think i'm stuck into accepting it.
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That's poor, I got 200Mb for £35
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22-02-2023, 16:27
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#266
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cf.geek
Join Date: Oct 2006
Location: Waterlooville
Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+
Posts: 919
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Re: Price rises this year.
Quote:
Originally Posted by techguyone
That's poor, I got 200Mb for £35
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Maybe VM have competition in your area or maybe they just don't like me.
Was that recently and did you cancel?
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22-02-2023, 16:53
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#267
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Deus Vult
Join Date: May 2010
Location: W Mids
Services: VM M350 with Superhub4 (modem mode) > Anytime Chatter > No TV
Posts: 2,081
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Re: Price rises this year.
Quote:
Originally Posted by johnathome
Maybe VM have competition in your area or maybe they just don't like me.
Was that recently and did you cancel?
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I don't have competition yet, it was recently and I removed my full package down to just 200 Mb.
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22-02-2023, 17:21
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#268
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cf.geek
Join Date: Oct 2006
Location: Waterlooville
Services: 125Mb VM BB. Prime, XBMC. Paramount+, Netflix, D+
Posts: 919
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Re: Price rises this year.
Well City Fibre have been laying cables around my area so hopefully this is the last time I'll have to do this dance.
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22-02-2023, 17:21
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#269
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cf.geek
Join Date: Jul 2003
Location: Greenwich, SE10
Services: Sky Stream, Sky broadband
Posts: 865
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Re: Price rises this year.
Quote:
Originally Posted by Gavin-D
When did they start carrying sky sports UHD? I've never seen it advertised
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https://news.virginmediao2.co.uk/exi...orts-ultra-hd/
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22-02-2023, 17:33
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#270
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,278
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Re: Price rises this year.
Quote:
Originally Posted by oxfordmark
I noticed when i called to cancel, there was an option to take a £10 discounted offer for 6 months
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Anyone else had this offered ?
__________________
No point in being pessimistic. You know it won`t work.
Last edited by Hugh; 22-02-2023 at 17:49.
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