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Does ANYTHING ever get fixed !!
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Old 07-09-2019, 13:21   #1
Itshim
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Does ANYTHING ever get fixed !!

Oops something's broken

We're sorry this isn't the page you wanted

This part of the site isn't working at the moment, but it'll be up and running again soon. Please come back and try again later.
Other parts of the site might work as normal, so try using the links below to help you find what you want.
My Virgin Media Home
Help & Support
virginmedia.com


Still getting this message its at least an year since it started coming on, takes "running again soon " to a whole new meaning. Tried because BBC I player via V6 says broadband is not working . But it is very strange, tried to check for issues hence this message. Clear Virgin has not got any better in the intervening time I have been away.
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Old 07-09-2019, 14:12   #2
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Re: Does ANYTHING ever get fixed !!

Just checked all your links and they are all working for me over here in Manchester. Signed in on My Virgin Home and VM.com and got all the information including using the broadband options within the Help & Support pages.

I realise you have probably tried this but could using the mobile app https://www.virginmedia.com/help/wha...ia-connect-app give you an idea of what is happening?
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Old 07-09-2019, 15:25   #3
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Re: Does ANYTHING ever get fixed !!

Quote:
Originally Posted by joglynne View Post
Just checked all your links and they are all working for me over here in Manchester. Signed in on My Virgin Home and VM.com and got all the information including using the broadband options within the Help & Support pages.

I realise you have probably tried this but could using the mobile app https://www.virginmedia.com/help/wha...ia-connect-app give you an idea of what is happening?

Guess it might work but as the message is on an eternet

cabled PC & the message that BB is down was via the V6 message from BBC ( everything else is working ie V6, internet wireless and harded wired ) I guess it would not help a lot ! It says everything is ok but when I try to use this
Service status

03:18 pm on Sat 07 Sep




Broadband No known issues

Think something's wrong? press this button - run test (would not copy run test button that is were the message comes up from)





















TV No known issues

Think something's wrong?



















Phone No known issues

Think something's wrong?


Checked back -yes I kept a note ( sad huh) and that been the message for around 9 months.
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Old 07-09-2019, 17:45   #4
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Re: Does ANYTHING ever get fixed !!

Hopefully one of our VM members will be able to throw some light on what is happening Itshim. Fingers crossed.
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Old 07-09-2019, 18:30   #5
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Re: Does ANYTHING ever get fixed !!

Im lost here, what page is giving you an error ?
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Old 08-09-2019, 10:28   #6
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Re: Does ANYTHING ever get fixed !!

Test your equipment Before we run our nifty service test, please check that the connections on your equipment are all nice and tightly secured, as this can sometimes be the source of the problem.
Our clever test process may restart all of your Virgin Media kit, including your Hub. It's nothing to worry about, it just means you may not be able to use it for up to 10 minutes. Ready to get started?



Quote:
Originally Posted by Paul M View Post
Im lost here, what page is giving you an error ?

My virgin media service test - run test on TV that is the message when pressing run
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