31-08-2023, 18:19
|
#31
|
Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
|
Re: Migration to O2
Virgin Mobile have stopped taking new orders ahead of the final move of existing customers to O2 https://www.virginmedia.com/mobile
__________________
I work for Virgin Media but all views are my own.
|
|
|
01-09-2023, 11:47
|
#32
|
cf.mega poster
Join Date: Jul 2008
Location: Coventry
Services: Vodafone/City Fibre Gigafast 900
Posts: 1,781
|
Re: Migration to O2
All three numbers on my account have now switched over to O2, however there have been some disconcerting messages.
1. Repeatedly messages have been received by may family telling them to follow a link if they want to keep their current number. The link leads to a form that asks for the number to be kept and then also asks for a PAC number. Since we are not voluntarily switching from Virgin Mobile to O2, this seems a bizarre request. We have chosen to ignore the whole thing and assume that our numbers will be kept anyway.
2. All three have us, even though two of us have not fully paid for our handsets with Virgin Media, have been told that we are free to upgrade. The assumption we made was that O2 was somehow absorbing the cost of our current phone to get us to spend even more on a new phone. We even started looking at what phones we could have. Today we got a message reminding us that if we upgraded our phones now, we would still have to pay off our Virgin Media contract. Obvious really! So, why did they offer us upgrades anyway? I must say that todays reminder did feel like a hastily posted afterthought, O2 realising that they had created a rush for new phones that was built on a misapprehension.
__________________
Join Date: Jul 2008
Location: Coventry
Services: FACTCO/CityFibre 1GB FTTP; Asus GT-AX11000 +3 iMesh nodes; Humax 2Tb TV boxes x2; Synology DS920+ used as Plex server
|
|
|
11-09-2023, 16:37
|
#33
|
Mum 15/08/46 - 30/09/20
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, A secret Moonbase (shh don't tell anybody)
Age: 55
Services: 1 V6, 2x1TB TiVo, SH3. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 17,040
|
Re: Migration to O2
I have just 4 hours trying to cancel my VM to O2 sim (which I have never used)
We was on the ultimate oooph package and I just got a £24.98 unpaid bill from O2, so I spent 2 hours with VM changing my plan to remove the phone.
Then 1-1/2 on the phone to O2 but they had security issues, some I couldn't answer as I didn't have the number, then 30 mins instore and explained to them and eventually they got it cancelled.
__________________
I'm a Trustee & Secretary for a local charity
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th.
|
|
|
18-09-2023, 11:30
|
#34
|
Mum 15/08/46 - 30/09/20
Join Date: Mar 2004
Location: Galactic Sector ZZ9 Plural Z Alpha, A secret Moonbase (shh don't tell anybody)
Age: 55
Services: 1 V6, 2x1TB TiVo, SH3. Samsung Galaxy Note 10+ 5G, Ton's of Smart Home stuff, & Cuddy Toy
Posts: 17,040
|
Re: Migration to O2
Quote:
Originally Posted by jfman
It’s a bizarre strategy for former Ultimate Oomph customers.
Discounting the Virgin bill and charging £25 for an O2 unlimited sim. Downgrade the SIM and knock the best part of £20 off your bill. ![Big Grin](images/smilies/biggrin.gif)
|
This is what happened to me when I got a I owe O2 £24.98, and found out why eventually.
But it was a nightmare trying to get through to O2 as their voice service was a joke and wouldn't put me through to a human.
__________________
I'm a Trustee & Secretary for a local charity
STAY AT HOME: I found out that mum will never walk again as the coronavirus attacked her nervous system. She died on September 30th.
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 05:55.
|