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Internet failure
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Old 16-02-2018, 21:18   #1
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Internet failure

For the past couple of hours our internet connection has been down more than up.

Nothing in the Shub2ac log, up and down levels all fine, and all the right lights are on.



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Old 16-02-2018, 21:27   #2
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Re: Internet failure

Ring VM? It's free !
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Old 16-02-2018, 22:17   #3
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Re: Internet failure

I have been, and am on hold with them again now.

---------- Post added at 21:09 ---------- Previous post was at 20:54 ----------

Indian say internet not work in this area.

Monday at least to get an engineer out. :-(

---------- Post added at 21:17 ---------- Previous post was at 21:09 ----------

Down detector outage map for VM is just huge, red splodges this evening.

http://downdetector.co.uk/problems/virgin-media/map/

---------- Post added at 21:17 ---------- Previous post was at 21:17 ----------

Max 10mbps DL on speedtest, but UL fails each time.
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Old 16-02-2018, 22:31   #4
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Re: Internet failure

Quote:
Originally Posted by Taf View Post
I have been, and am on hold with them again now.

---------- Post added at 21:09 ---------- Previous post was at 20:54 ----------

Indian say internet not work in this area.

Monday at least to get an engineer out. :-(

---------- Post added at 21:17 ---------- Previous post was at 21:09 ----------

Down detector outage map for VM is just huge, red splodges this evening.

http://downdetector.co.uk/problems/virgin-media/map/

---------- Post added at 21:17 ---------- Previous post was at 21:17 ----------

Max 10mbps DL on speedtest, but UL fails each time.
The interweb is over rated anyway. Get out, have a walk and in the Sun, and see the spring bulbs emerging
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Old 16-02-2018, 22:46   #5
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Re: Internet failure

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Originally Posted by Mr K View Post
The interweb is over rated anyway. Get out, have a walk and in the Sun, and see the spring bulbs emerging
Mr Irony called for you, but apparently you were busy on the Internet...
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Old 17-02-2018, 12:09   #6
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Re: Internet failure

The BQM graph tells the story better than words



And when a connection is there it's not 200mbps but under 10mbps. Speedtest can't even get an upload response.
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Old 17-02-2018, 13:15   #7
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Re: Internet failure

I would keep an eye on power levels, sounds like there is a problem with noise on the upstream.
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Old 17-02-2018, 16:34   #8
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Re: Internet failure

Quote:
Originally Posted by Taf View Post
The BQM graph tells the story better than words



And when a connection is there it's not 200mbps but under 10mbps. Speedtest can't even get an upload response.

You have a big problem there i hope they get it fixed soon for you!
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Old 17-02-2018, 17:24   #9
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Re: Internet failure

Quote:
Originally Posted by General Maximus View Post
I would keep an eye on power levels, sounds like there is a problem with noise on the upstream.
It was upstream noise that used to have the same effect every time I switched the Shub 2ac on. But they sorted that when we were moved to 8DL and4 UL.

The BQM graph is starting to look like a macaw's plumage...

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Old 17-02-2018, 17:27   #10
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Re: Internet failure

Quote:
Originally Posted by Taf View Post
It was upstream noise that used to have the same effect every time I switched the Shub 2ac on. But they sorted that when we were moved to 8DL and4 UL.

The BQM graph is starting to look like a macaw's plumage...

I would expect you to have virtually no internet with all those dropped packets at the top.
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Old 17-02-2018, 17:58   #11
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Re: Internet failure

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Originally Posted by SnoopZ View Post
I would expect you to have virtually no internet with all those dropped packets at the top.
A few seconds at a time, it's like swimming in treacle....

No VM techs in the evenings or weekends now?
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Old 17-02-2018, 20:43   #12
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Re: Internet failure

A neighbour came to our door asking if I could fix his PC. I just did a BQM test and it was the same as mine. So he called to report the fault. "Monday fix hopefully".

His immediate neighbour saw me and said he was unable to get on Facebook. Quick BQM run, and it was the same. So he called 150. "Fixed next week".

I crossed the road and asked the owner if he was having internet problems. Yes, So I told him to call 150.

Less than an hour later the fault disappeared. Bumped up in level somewhere so that they actually decided to do something?



---------- Post added at 19:43 ---------- Previous post was at 19:39 ----------

Only half speed DL at the moment though...
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Old 17-02-2018, 20:45   #13
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Re: Internet failure

Taf i gave up on downloading at full speed on Virgin a long time ago without a download manager.

I bought internet download manager and get around 51mb/s at full speed and without the download manager im lucky to get 25mb/s.
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Old 18-02-2018, 15:18   #14
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Re: Internet failure

Quote:
Originally Posted by Taf View Post
A neighbour came to our door asking if I could fix his PC. I just did a BQM test and it was the same as mine. So he called to report the fault. "Monday fix hopefully".

His immediate neighbour saw me and said he was unable to get on Facebook. Quick BQM run, and it was the same. So he called 150. "Fixed next week".

I crossed the road and asked the owner if he was having internet problems. Yes, So I told him to call 150.

Less than an hour later the fault disappeared. Bumped up in level somewhere so that they actually decided to do something?
yeah, the problem is that when one person rings they think the fault is just with you so they will send a tech out to fix it and they rely on him to escalate it to networks if needs be. If loads of people ring up in a short time period they pick up on it, escalate it to networks themselves and it gets fixed pronto. This is the problem I always have when my connection goes down. No matter what you say they don't want to listen to you and your just pray that other people are ringing up as well so it gets fixed asap. They don't always deal with things in the most efficient manner.
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Old 19-02-2018, 21:46   #15
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Re: Internet failure

Quote:
Originally Posted by Taf View Post
A neighbour came to our door asking if I could fix his PC. I just did a BQM test and it was the same as mine. So he called to report the fault. "Monday fix hopefully".

His immediate neighbour saw me and said he was unable to get on Facebook. Quick BQM run, and it was the same. So he called 150. "Fixed next week".

I crossed the road and asked the owner if he was having internet problems. Yes, So I told him to call 150.

Less than an hour later the fault disappeared. Bumped up in level somewhere so that they actually decided to do something?



How do you get that graph?
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