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VMB Woes
Was approached by VMB in early June with an offer to upgrade to 500mb/35mb Voom 500.
We agreed and signed a new 24-month contract.
VMB came to install the new service and killed our Internet completely. It wasn't sorted out for 2-weeks, nearly cost us the business (we are a software services house).
VMB Managing Directors office finally got it sorted and promised compensation, that never came.
We have had to implement a second, PlusNet DSL backup service since the issues, because the VMB one is so flaky. Speeds have also plummeted since the upgrade.
The icing on the cake; we had a VMB engineer come out today to try and sort the speed issues. He got 280mb down and 18mb up out of the service. He suggested that was "pretty good" for the 350mb service. I'm like, "which service?". He checks on the systems and say's, "yeah, you are definitely only on the 350mb service".
It turns out that we have been to hell and back from a business perspective for absolutely nothing. Notwithstanding the costs of 4G SIMs and dongles, a new DSL service, a new multi-WAN router, core switch and an upgrade to CAT-7 cabling at our office.
How the hell do VMB get away with this sort of thing with such incredulity? Surely there must be some recourse other than going through the courts?
Any comments welcome!
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