Upgrade from V6 to 360: Error MA1/4/30
30-11-2021, 17:59
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#1
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cf.addict
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Location: Gosport, Hampshire
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Upgrade from V6 to 360: Error MA1/4/30
Received new 360 remote lunchtime, tried to run the 360 upgrade in the V6 menu, and it came back 'Upgrade failed. Error MA1/4/30'.
Tried multi reboots, even switched from wired too wireless and still no luck.
Using my own router with DNS set to OpenDNS and hub in modem mode.
I've not tried switching hub back to router mode yet.
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30-11-2021, 18:10
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#2
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Perfect Soldier
Join Date: Mar 2009
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in modem mode
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Re: Upgrade from V6 to 360: Error MA1/4/30
I would strongly suspect that your DNS will need to access VM's servers to get an update.
I have that set as the tertiary alternative in my router for the V6 to get its info correctly.
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However history will change with my coronation - Mariemaia Khushrenada
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30-11-2021, 18:33
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#3
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cf.mega poster
Join Date: Jun 2003
Posts: 8,899
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Re: Upgrade from V6 to 360: Error MA1/4/30
I agree - temporarily take Hub out of modem mode. Then go into Network settings menu on V6, and do "Connect to Virgin Media Service Now". Wait for it to finish, then reboot the V6. Then rerun the conversion app , but you might find it restarts the conversion automatically anyway
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30-11-2021, 23:01
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#4
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cf.addict
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Re: Upgrade from V6 to 360: Error MA1/4/30
Did what you suggested, switched hub to modem mode, connected V6 to hub via wireless, Connect to VM Service now', rebooted V6, then went to 360 conversion app, and still get the 'Upgrade has failed. Error MA1/4/30' message.
Last edited by dbateman2k5; 30-11-2021 at 23:20.
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30-11-2021, 23:16
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#5
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Upgrade from V6 to 360: Error MA1/4/30
Did you do the V6 reboot as suggested?
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30-11-2021, 23:19
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#6
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cf.addict
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Re: Upgrade from V6 to 360: Error MA1/4/30
Yes, sorry missed that part when I was typing the post. Have edited post and added that.
Last edited by dbateman2k5; 30-11-2021 at 23:40.
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01-12-2021, 13:59
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#7
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cf.addict
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Re: Upgrade from V6 to 360: Error MA1/4/30
Box is now completely deactivated.
Service Info shows account status as: 8 Account closed.
Phoned VM, they said my account has now moved over to the Horizon/360 service, but that they are unable to force my V6 box to upgrade from Tivo to 360 due to it now not able to access catch-up/on demand/apps/etc.
Any ideas where I go from here ?
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01-12-2021, 16:08
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#8
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
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Re: Upgrade from V6 to 360: Error MA1/4/30
If the forced migration doesn't work after the agent triggers it the only fix is a physical box swap for another 360 with an HDD which will then boot straight into the 360 platform.
Agents have the support information required for that based off the error code you're seeing.
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01-12-2021, 19:04
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#9
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Do I care what you think
Join Date: Jul 2006
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Re: Upgrade from V6 to 360: Error MA1/4/30
Quote:
Originally Posted by BenMcr
If the forced migration doesn't work after the agent triggers it the only fix is a physical box swap for another 360 with an HDD which will then boot straight into the 360 platform.
Agents have the support information required for that based off the error code you're seeing.
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Wow compelling reason to change 
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No point in being pessimistic. You know it won`t work.
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01-12-2021, 19:32
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#10
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
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Posts: 17,929
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Re: Upgrade from V6 to 360: Error MA1/4/30
I migrated two V6 boxes to 360 without any problems recently, as do most people that do it. Otherwise we'd see way more posts here and on the community forum.
Unfortunately there is only so much in the migration process that can be remotely fixed.
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I work for Virgin Media but all views are my own.
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01-12-2021, 20:35
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#11
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Do I care what you think
Join Date: Jul 2006
Location: Cardiff South Wales
Age: 73
Services: V6 ,Virgin L. Phone Broadband.sky go Netflix
Posts: 4,274
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Re: Upgrade from V6 to 360: Error MA1/4/30
Quote:
Originally Posted by BenMcr
I migrated two V6 boxes to 360 without any problems recently, as do most people that do it. Otherwise we'd see way more posts here and on the community forum.
Unfortunately there is only so much in the migration process that can be remotely fixed.
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Fair enough ,still cannot see ( for myself) any reason to move over
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No point in being pessimistic. You know it won`t work.
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03-12-2021, 19:51
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#12
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cf.addict
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Re: Upgrade from V6 to 360: Error MA1/4/30
Box was swapped out yesterday and now the 360 service is fully working.
---------- Post added at 19:51 ---------- Previous post was at 18:59 ----------
Is there any way to get subtitles on catchup programmes?
Channel 5 has working subtitles, but others don't display any subtitles, even tho I've set subtitles on in 360 settings
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03-12-2021, 20:12
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#13
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Virgin Media Staff
Join Date: Nov 2006
Location: Manchester
Services: 360 x2, Maxit TV, Sky Sports and Sky Cinema. Gig1
Posts: 17,929
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Re: Upgrade from V6 to 360: Error MA1/4/30
It's up to the content provider to do the subtitles. Some have them and some don't unfortunately.
__________________
I work for Virgin Media but all views are my own.
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03-12-2021, 20:15
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#14
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Woke and proud !
Join Date: Jun 2004
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Re: Upgrade from V6 to 360: Error MA1/4/30
Quote:
Originally Posted by BenMcr
It's up to the content provider to do the subtitles. Some have them and some don't unfortunately.
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And some of them do signed programmes, totally ruining the Avengers. The very least the signer could do is sport a carnation and an umbrella! Thanks ITV !
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04-12-2021, 18:38
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#15
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Upgrade from V6 to 360: Error MA1/4/30
I had a look at how to upgrade an existing V6 to 360 software, but I don't have the option to do this via the home screen or the apps screen, It's just not there, so how do I do this?
Thx
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