NTL Customer Services: Your personal experience - Page 5

Mark W · 13-11-2003, 20:53

[offtopic]

popcorn anyone? [img]Download Failed (1)[/img]

wanna [img]Download Failed (1)[/img] with that?

better hurry, the [img]Download Failed (1)[/img] is about to start

or do i mean [img]Download Failed (1)[/img] ?

or perhaps even [img]Download Failed (1)[/img] ?

[/offtopic]

Bex · 13-11-2003, 20:55

mark what have u been drinking?

i'll have some popcorn and a cola please :p

Bex · 13-11-2003, 20:57

Quote:

Originally Posted by Undisputedtruth

Mainly because the phone is part of the cable package.

I'm sure I've said this many times.

funny u make a sweeping statment about me settling for second best, and then ignore the reply

Undisputedtruth · 13-11-2003, 20:58

Quote:

Originally Posted by scastle

UDT, you say you are above that simplistic view. Yet, you have in the past (several times on here and .com) announced that all NTL employees are bad and/or liars. That, to me, is a simplistic view.

My point is that you cannot generalise like that. Even if all the CS people you have dealt with have been terrible, it does not mean that ALL CS people in ALL areas are bad.

I don't generalise, I purely look at their customer handling skills. Though I never announced all NTL CS people are liars/bad/incompetant (those are other people's words), I have not seen any evidence to suggest they are not incompetant, not liars and not bad.

Undisputedtruth

Nemesis · 13-11-2003, 21:00

Quote:

Originally Posted by Undisputedtruth

I don't generalise, I purely look at their customer handling skills. Though I never announced all NTL CS people are liars/bad/incompetant (those are other people's words), I have not seen any evidence to suggest they are not incompetant, not liars and not bad.

Undisputedtruth

What despite the posts stating it ????

50% of people say it's OK ....

Bex · 13-11-2003, 21:02

1.I don't generalise,
2.I purely look at their customer handling skills.
3.Though I never announced all NTL CS people are liars/bad/incompetant
4.I have not seen any evidence to suggest they are not incompetant, not liars and not bad.
is it me or are these statements inconsistent......??????

Stuart · 13-11-2003, 21:04

Quote:

Originally Posted by Undisputedtruth

I don't generalise, I purely look at their customer handling skills. Though I never announced all NTL CS people are liars/bad/incompetant (those are other people's words), I have not seen any evidence to suggest they are not incompetant, not liars and not bad.

Undisputedtruth

Actually, I have, on several occasions seen you describe NTL employees as liars, or bad, or incompetant. Sometimes you have also said that all NTL employees are liars. You have also told people that they are proNTL so therefore they must work for NTL.

Undisputedtruth · 13-11-2003, 21:15

Quote:

Originally Posted by bexy

funny u make a sweeping statment about me settling for second best, and then ignore the reply

Are expecting me to reply to two different post at once?

Quote:

Originally Posted by bexy

excuse me?

are u insinuating that i am happy with "second best" ? having worked for customer service i know the level of service that i should be getting......i think that it is YOU that has the problem, in that you are maybe expecting too much, or are going in with a negative attitude

You may have worked in customer serice, perhaps even for NTL (whether you did or not I do not care), but I very much doubt your customer handling skills is advanced as mine. If you did, then perhaps you could see things the way I do. As for me having high expectations, I do not make any apologies and why should I? With NTL, I'm afraid, I have low expectations. There is no point is setting them for NTL. BT has actually surpassed my expectations.

Again, you're suggesting I'm approaching the associates with a negative attitude. May I refer to you my answer I gave in post #53. Do you not read my post?

Mark W · 13-11-2003, 21:19

Quote:

Originally Posted by Undisputedtruth

but I very much doubt your customer handling skills is advanced as mine.

Bex · 13-11-2003, 21:20

Quote:

Originally Posted by Undisputedtruth

You may have worked in customer serice, perhaps even for NTL (whether you did or not I do not care), but I very much doubt your customer handling skills is advanced as mine.

oh im sorry i forgot you knew me personally, and i forgot that you know all about my job history and the level of skills i have aquired, how silly of me to even question that it maybe YOU that has a problem and not the rest of us who feel that ntl cs isn's as bad as you made out

and as for me not being as advanced as u, get over yourself

**Chris** · 13-11-2003, 21:25

Quote:

Originally Posted by UDT

I sometimes wonder whether some of these people actually read my posts without their imagination taking over.

Sometimes you are so needlessly rude to everyone, it's a wonder they read your posts at all.

Russ · 13-11-2003, 21:28

Ok people, keep it calm or this thread will be locked down for 30 minutes for people to cool off.

Undisputedtruth · 13-11-2003, 21:30

Quote:

Originally Posted by bexy

oh im sorry i forgot you knew me personally, and i forgot that you know all about my job history and the level of skills i have aquired, how silly of me toe ven question that it maybe YOU that has a problem and not the rest of us who feel that ntl cs isn's as bad as you made out

and as my me not being as advanced as u...take you head out of your *** for five minutes and look into the real world

Bexy, you have no evidence to support what you're saying. You have not given any examples of your competance. To say you worked in a customer services for five years does not mean you have fully developed customer handling skills. If you look at people who have worked in supermarkets, McDonalds or ticket offices then they can also claim they have customer service skills.

Again, you're trying to suggest it is me that have the problem. Yet again, do I need to repeat myself of pointing out again a previous answer in post #53. Let me know if you don't understand what I said in #53.

Bex · 13-11-2003, 21:37

Quote:

Originally Posted by Undisputedtruth

Bexy, you have no evidence to support what you're saying. You have not given any examples of your competance. To say you worked in a customer services for five years does not mean you have fully developed customer handling skills. If you look at people who have worked in supermarkets, McDonalds or ticket offices then they can also claim they have customer service skills.

Again, you're trying to suggest it is me that have the problem. Yet again, do I need to repeat myself of pointing out again a previous answer in post #53. Let me know if you don't understand what I said in #53.

you are the most condescending person i have ever come across on this forum, if you approach the cs staff in the same manner, no wonder they arent helpful to you

you have no right to say that you are better/more advanced than anyone else, you ask me where my experience/my evidence is and you constantly seem to ask people to support themselves, yet you dont seem to give any evidence for what you claim

what is this fixation you have with post 53...sorry am i missing something

Stuart · 13-11-2003, 21:39

Quote:

Originally Posted by Undisputedtruth

You may have worked in customer serice, perhaps even for NTL (whether you did or not I do not care), but I very much doubt your customer handling skills is advanced as mine. If you did, then perhaps you could see things the way I do.

As bexy has said, how do you know how well she deals with customers? Do you know her? Have you ever spoken to her? As to your own Customer Handling skills, I have found you to be polite in PMs (ie on a one to one basis) but on the forums, you are somewhat less than polite, and even rude in some cases.

Quote:

As for me having high expectations, I do not make any apologies and why should I? With NTL, I'm afraid, I have low expectations. There is no point is setting them for NTL. BT has actually surpassed my expectations.

Good, if you get bad service from any company you should stand up for your rights. Not enough people in this country do that.

Quote:

Again, you're suggesting I'm approaching the associates with a negative attitude. May I refer to you my answer I gave in post #53. Do you not read my post?

Quote:

I've been on various courses on how to handle to dificult and abusive people and thankfully I have used these skills when dealing with NTL associates. I try not to ask difficult questions as this only confuse their minds. I try and give support especially when they are clearly not capable. Though I'm polite on the phone, they are clearly lack skills in handling customers.

So, you don't approach NTL associates with a negative attitude? Yet you say "I try not to ask difficult question as this only confuse their mind" & "thankfully I have used these skills when dealing with NTL associates". You appear to be assuming that whatever associate you speak to will be thick (or lack communication skills) or difficult. If that is not a negative attitude, I don't know what is.