Petition to highlight/embarrass VM into improving the way that they treat customers
25-11-2020, 00:30
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#121
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,233
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
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Originally Posted by RichardCoulter
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An absolute waste of public resource that will not further your petty vendetta.
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25-11-2020, 01:33
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#122
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cf.mega poster
Join Date: Jan 2008
Posts: 9,997
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by jfman
An absolute waste of public resource that will not further your petty vendetta.
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Tell the Government, not me. There is no vendetta of any kind by myself; all my issues have now been resolved to my complete satisfaction, but I am aware that there are many, many dissatisfied customers out there who are at their wits end because of the serious deterioration of the customer service provided by Virgin Media.
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25-11-2020, 03:25
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#123
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Dr Pepper Addict
Cable Forum Team
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by RichardCoulter
There is no vendetta of any kind by myself;
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I'm sure you believe that, just no one else does.
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Baby, I was born this way.
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25-11-2020, 05:34
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#124
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cf.mega poster
Join Date: Jan 2008
Posts: 9,997
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by Paul
I'm sure you believe that, just no one else does.
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I have no reason to have any kind of 'vedetta', I am merely highlighting the current problems with their service and trying to signpost people to places that might be able to help others with their issues. After all, isn't this why the original incarnation of this site (NTHellworld) was created?
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25-11-2020, 06:44
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#125
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,233
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by RichardCoulter
I have no reason to have any kind of 'vedetta', I am merely highlighting the current problems with their service and trying to signpost people to places that might be able to help others with their issues. After all, isn't this why the original incarnation of this site (NTHellworld) was created?
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Why would the CMA help? Telecommunications has an existing regulator, OFCOM. Your spurious complaints aren’t Covid related, indeed in the OP you describe ongoing issues for over 12 months.
The CMA are interested in genuinely vulnerable people being price gouged in unregulated markets because of unexpected Covid-19 factors.
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25-11-2020, 20:27
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#126
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cf.member
Join Date: Oct 2013
Location: by the sea
Services: vm xl
Posts: 33
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by RichardCoulter
Tell the Government, not me. There is no vendetta of any kind by myself; all my issues have now been resolved to my complete satisfaction, but I am aware that there are many, many dissatisfied customers out there who are at their wits end because of the serious deterioration of the customer service provided by Virgin Media.
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Anyone who is supposedly that aware of the many many dissatisfied customers and the serious deterioration in their customer service would be pretty silly staying with VM all this time, eh Richard.
Wouldn't you agree?
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25-11-2020, 21:35
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#127
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Sad Doig Fan!
Join Date: Aug 2007
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Services: With VM for BB 250Mb service.(Deal)
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by MrP
Anyone who is supposedly that aware of the many many dissatisfied customers and the serious deterioration in their customer service would be pretty silly staying with VM all this time, eh Richard.
Wouldn't you agree?
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No while he's getting the discounts.
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25-11-2020, 21:57
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#128
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cf.addict
Join Date: Jun 2003
Posts: 230
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
I’ve had a few annoyances with VM but on the whole I’d rate them highly (been with them since NTL days bar a few years in a non service area). I find the way you approach people makes a big difference - never forget the person on the end of the phone in the call centre is human too. A bit of negotiation/charm sometimes makes a difference!
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25-11-2020, 23:22
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#129
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cf.member
Join Date: Oct 2013
Location: by the sea
Services: vm xl
Posts: 33
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by pip08456
No while he's getting the discounts.
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Assuming any of that’s true.....🤔
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25-11-2020, 23:29
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#130
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cf.mega poster
Join Date: Jan 2008
Posts: 9,997
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by MrP
Anyone who is supposedly that aware of the many many dissatisfied customers and the serious deterioration in their customer service would be pretty silly staying with VM all this time, eh Richard.
Wouldn't you agree?
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Well, Virgin Media lost 63,800 television subscribers in the third quarter of 2020. This was their eighth consecutive quarterly loss. The various sites where people are complaining about them show that many intend to cancel ASAP, so unless they get their act together, I can only see a continuation of this downward trend.
They only have themselves to blame. I wonder if the merger with O2 will lead to an improvement. Does anyone know what their record on customer service is like?
Some of the trolls appear to resent me for any discounts etc that I may get, whilst others, including you, have cast doubt on this speculation. I really wish you'd all sing from the same hymn sheet. For the record, I have never stated how much I pay to VM, not that any of this is relevant to the discussion.
Last edited by RichardCoulter; 25-11-2020 at 23:37.
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25-11-2020, 23:35
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#131
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NoT 1oF tHe UsUaLSuSpeCtS
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
I bet they would pay you to leave if they had that option lol
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25-11-2020, 23:40
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#132
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cf.mega poster
Join Date: Jan 2008
Posts: 9,997
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by djfunkdup
I bet they would pay you to leave if they had that option lol
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And why would a commercial business want to do that? A business is under no obligation to supply goods and services to anyone, unless it is in some way connected to discrimination of the protected groups.
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25-11-2020, 23:59
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#133
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Architect of Ideas
Join Date: Dec 2004
Posts: 10,233
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by RichardCoulter
And why would a commercial business want to do that? A business is under no obligation to supply goods and services to anyone, unless it is in some way connected to discrimination of the protected groups.
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Presumably the reputational damage you attempt to inflict on them. The time, money and effort they have to spend to deal with your spurious complaints, dealing with OFCOM...
---------- Post added at 22:59 ---------- Previous post was at 22:58 ----------
Quote:
Originally Posted by RichardCoulter
Well, Virgin Media lost 63,800 television subscribers in the third quarter of 2020. This was their eighth consecutive quarterly loss. The various sites where people are complaining about them show that many intend to cancel ASAP, so unless they get their act together, I can only see a continuation of this downward trend.
They only have themselves to blame. I wonder if the merger with O2 will lead to an improvement. Does anyone know what their record on customer service is like?
Some of the trolls appear to resent me for any discounts etc that I may get, whilst others, including you, have cast doubt on this speculation. I really wish you'd all sing from the same hymn sheet. For the record, I have never stated how much I pay to VM, not that any of this is relevant to the discussion.
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Not to go all Old Boy here but there's challenges facing all of the incumbents from increased competition.
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26-11-2020, 03:37
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#134
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cf.mega poster
Join Date: Jun 2019
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Posts: 1,099
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by RichardCoulter
Well, Virgin Media lost 63,800 television subscribers in the third quarter of 2020. This was their eighth consecutive quarterly loss. The various sites where people are complaining about them show that many intend to cancel ASAP, so unless they get their act together, I can only see a continuation of this downward trend.
They only have themselves to blame. I wonder if the merger with O2 will lead to an improvement. Does anyone know what their record on customer service is like?
Some of the trolls appear to resent me for any discounts etc that I may get, whilst others, including you, have cast doubt on this speculation. I really wish you'd all sing from the same hymn sheet. For the record, I have never stated how much I pay to VM, not that any of this is relevant to the discussion.
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Subscription tv is declining anyway as more services arrive aka Netflix, Britbox Nowtv more and more people want the flexibility of no contracts, nothing to do with VMs poor customer service.
Infact the only subscription tv company who has seen growth is SKY (that'll ruffle a few feathers) but they are already one step ahead of vm,bt etc with Nowtv already in play.
No OB linear isn't going anywhere.
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26-11-2020, 10:00
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#135
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Rise above the players
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Re: Petition to highlight/embarrass VM into improving the way that they treat custome
Quote:
Originally Posted by Legendkiller2k
No OB linear isn't going anywhere.
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If you say so, LK!
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