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Mobile broadband - 19.7MB phantom downloads
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Old 16-10-2009, 00:48   #1
Mike Harrison
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Mobile broadband - 19.7MB phantom downloads
Starting last tues I noticed my mobile BB account was showing numerous 19.70MB downloads (Unknown and WAP Chat) which I had not done, and were not showing in either the VM Broadband home display or the network status bytes sent/received values. The downloads were shown as occurring while I was connected, but not using any serious amount of bandwidth. I've seen the same think on 3 differemt PCs and 2 locations.
The first I know was a text warning that the 1gb allocation was nearly used - logged on and saw that the whole month's allocation had vaninshed in about 4 hours of connect time

I called VM and they immediately acknowledged they knew of this issue - have subsequently emailed to check on progress but heard nothing back so far.
Has anyone else had contact with them about this?

---------- Post added at 00:48 ---------- Previous post was at 00:11 ----------

Update - received a reply confirming they had issues, but claiming they were only from 12th October and 02.00am Wednesday 14th October, however I've still been seeing the issue up til 8PM on the 15th
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Old 16-10-2009, 08:56   #2
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Re: Mobile broadband - 19.7MB phantom downloads
Windows Update?
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Old 16-10-2009, 10:36   #3
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Re: Mobile broadband - 19.7MB phantom downloads
Things like updates would show up in the bytes sent/received count in connection status, and the Virgin 'broadband home' graph thing.
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Old 16-10-2009, 10:59   #4
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Re: Mobile broadband - 19.7MB phantom downloads
Fair enough was just an idea
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Old 16-10-2009, 11:38   #5
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Re: Mobile broadband - 19.7MB phantom downloads
Can you go to CMD and do

netstat - a and screen dump and or paste the results.
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Old 16-10-2009, 12:50   #6
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Re: Mobile broadband - 19.7MB phantom downloads
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mike>netstat

Active Connections

Proto Local Address Foreign Address State
TCP Mikes_IBM:1088 wy-in-f149.google.com:https ESTABLISHED
TCP Mikes_IBM:1114 209.235.28.47:https TIME_WAIT
TCP Mikes_IBM:1116 209.235.28.47:https TIME_WAIT
TCP Mikes_IBM:1118 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1119 wy-in-f154.google.com:http TIME_WAIT
TCP Mikes_IBM:1120 wy-in-f154.google.com:http TIME_WAIT
TCP Mikes_IBM:1121 204.246.234.26:http CLOSE_WAIT
TCP Mikes_IBM:1122 wy-in-f154.google.com:http ESTABLISHED
TCP Mikes_IBM:1123 wy-in-f154.google.com:http ESTABLISHED
TCP Mikes_IBM:1124 1.2.3.10:http CLOSE_WAIT
TCP Mikes_IBM:1125 1.2.3.12:http ESTABLISHED
TCP Mikes_IBM:1126 1.2.3.12:http ESTABLISHED
TCP Mikes_IBM:1127 1.2.3.10:http CLOSE_WAIT
TCP Mikes_IBM:1128 wy-in-f154.google.com:http TIME_WAIT
TCP Mikes_IBM:1129 1.2.3.12:http CLOSE_WAIT
TCP Mikes_IBM:1130 1.2.3.9:http CLOSE_WAIT
TCP Mikes_IBM:1131 ew-in-f139.google.com:http ESTABLISHED
TCP Mikes_IBM:1132 1.2.3.11:http ESTABLISHED
TCP Mikes_IBM:1133 1.2.3.11:http ESTABLISHED
TCP Mikes_IBM:1134 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1135 wy-in-f148.google.com:http ESTABLISHED
TCP Mikes_IBM:1136 78-33-33-74.static.enta.net:http ESTABLISHED
TCP Mikes_IBM:1082 localhost:1083 ESTABLISHED
TCP Mikes_IBM:1083 localhost:1082 ESTABLISHED
TCP Mikes_IBM:1084 localhost:1085 ESTABLISHED
TCP Mikes_IBM:1085 localhost:1084 ESTABLISHED

C:\Documents and Settings\Mike>
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Old 16-10-2009, 13:08   #7
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Re: Mobile broadband - 19.7MB phantom downloads
doesn't look like you've done netstat -a
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Old 16-10-2009, 13:11   #8
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Re: Mobile broadband - 19.7MB phantom downloads
Sorry, - missed the -a

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mike>nenstat -a
'nenstat' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Mike>netstat -a

Active Connections

Proto Local Address Foreign Address State
TCP Mikes_IBM:epmap Mikes_IBM:0 LISTENING
TCP Mikes_IBM:microsoft-ds Mikes_IBM:0 LISTENING
TCP Mikes_IBM:1195 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1196 server1.cableforum.co.uk:http CLOSE_WAIT
TCP Mikes_IBM:1197 wy-in-f155.google.com:http ESTABLISHED
TCP Mikes_IBM:1198 wy-in-f155.google.com:http ESTABLISHED
TCP Mikes_IBM:1199 wy-in-f155.google.com:http ESTABLISHED
TCP Mikes_IBM:1200 ew-in-f139.google.com:http ESTABLISHED
TCP Mikes_IBM:1201 wy-in-f148.google.com:http ESTABLISHED
TCP Mikes_IBM:1202 216.73.84.17:http ESTABLISHED
TCP Mikes_IBM:1203 1.2.3.12:http ESTABLISHED
TCP Mikes_IBM:1204 wy-in-f155.google.com:http ESTABLISHED
TCP Mikes_IBM:1205 1.2.3.11:http ESTABLISHED
TCP Mikes_IBM:1206 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1207 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1208 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1209 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1210 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1211 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1212 wy-in-f99.google.com:http ESTABLISHED
TCP Mikes_IBM:1213 213.251.139.21:http ESTABLISHED
TCP Mikes_IBM:1025 Mikes_IBM:0 LISTENING
TCP Mikes_IBM:1191 localhost:1192 ESTABLISHED
TCP Mikes_IBM:1192 localhost:1191 ESTABLISHED
TCP Mikes_IBM:1193 localhost:1194 ESTABLISHED
TCP Mikes_IBM:1194 localhost:1193 ESTABLISHED
UDP Mikes_IBM:microsoft-ds *:*
UDP Mikes_IBM:isakmp *:*
UDP Mikes_IBM:4500 *:*
UDP Mikes_IBM:ntp *:*
UDP Mikes_IBM:1900 *:*
UDP Mikes_IBM:ntp *:*
UDP Mikes_IBM:1156 *:*
UDP Mikes_IBM:1900 *:*
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Old 16-10-2009, 13:16   #9
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Re: Mobile broadband - 19.7MB phantom downloads
Quote:
Originally Posted by Mike Harrison View Post
Sorry, - missed the -a

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Mike>nenstat -a
'nenstat' is not recognized as an internal or external command,
operable program or batch file.

C:\Documents and Settings\Mike>netstat -a

Active Connections

Proto Local Address Foreign Address State
TCP Mikes_IBM:epmap Mikes_IBM:0 LISTENING
TCP Mikes_IBM:microsoft-ds Mikes_IBM:0 LISTENING
TCP Mikes_IBM:1195 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1196 server1.cableforum.co.uk:http CLOSE_WAIT
TCP Mikes_IBM:1197 wy-in-f155.google.com:http ESTABLISHED
TCP Mikes_IBM:1198 wy-in-f155.google.com:http ESTABLISHED
TCP Mikes_IBM:1199 wy-in-f155.google.com:http ESTABLISHED
TCP Mikes_IBM:1200 ew-in-f139.google.com:http ESTABLISHED
TCP Mikes_IBM:1201 wy-in-f148.google.com:http ESTABLISHED
TCP Mikes_IBM:1202 216.73.84.17:http ESTABLISHED
TCP Mikes_IBM:1203 1.2.3.12:http ESTABLISHED
TCP Mikes_IBM:1204 wy-in-f155.google.com:http ESTABLISHED
TCP Mikes_IBM:1205 1.2.3.11:http ESTABLISHED
TCP Mikes_IBM:1206 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1207 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1208 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1209 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1210 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1211 server1.cableforum.co.uk:http ESTABLISHED
TCP Mikes_IBM:1212 wy-in-f99.google.com:http ESTABLISHED
TCP Mikes_IBM:1213 213.251.139.21:http ESTABLISHED
TCP Mikes_IBM:1025 Mikes_IBM:0 LISTENING
TCP Mikes_IBM:1191 localhost:1192 ESTABLISHED
TCP Mikes_IBM:1192 localhost:1191 ESTABLISHED
TCP Mikes_IBM:1193 localhost:1194 ESTABLISHED
TCP Mikes_IBM:1194 localhost:1193 ESTABLISHED
UDP Mikes_IBM:microsoft-ds *:*
UDP Mikes_IBM:isakmp *:*
UDP Mikes_IBM:4500 *:*
UDP Mikes_IBM:ntp *:*
UDP Mikes_IBM:1900 *:*
UDP Mikes_IBM:ntp *:*
UDP Mikes_IBM:1156 *:*
UDP Mikes_IBM:1900 *:*
Thanks - there nothing there out the ordinary as far as I can tell to be fair. Is there anyother devices on the network? 360, laptop, phone & PDA etc?
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Old 16-10-2009, 14:09   #10
Mike Harrison
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Re: Mobile broadband - 19.7MB phantom downloads
No - seen the same thing on 3 different PCs - it's definitely either a problem at their end or something happening between the modem and their end.

They seem to know something is going wrong but are under the impression that it had been fixes - I've emailed them back to inform them it hasn't.
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