Problems setting up roaming on daughters phone!
12-08-2009, 19:37
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#1
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Inactive
Join Date: Aug 2009
Posts: 12
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Problems setting up roaming on daughters phone!
My daughter is in Majorca with her friend and friends family, however although roaming is turned on, she cannot get her phone (Samsung Tocco) to pick up a network! Any ideas whether she needs to change settings etc? Thank you.
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12-08-2009, 19:48
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#2
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Inactive
Join Date: Jun 2003
Location: Teesside
Posts: 8,315
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Re: Problems setting up roaming on daughters phone!
Hi and welcome, you say roaming is turned on, was that via virgin mobile ? has she turned the phone off and then back on? Has she received a welcome to Spain text or similar and what is it reading where the operator logo should be ?
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12-08-2009, 20:05
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#3
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Inactive
Join Date: Aug 2009
Posts: 12
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Re: Problems setting up roaming on daughters phone!
Hi, yes I got roaming enabled with Virgin yesterday (she use to be PAYG but I switched to contract so didn't realise it wasn't automatically carried over!) She switched it off and on, but she hasn't had any texts at all from a network. I don't know what the screen is showing because she is out there now and I can only contact her at certain points in the day.
I know I should have sorted this earlier, but I honestly assumed because she kept her original Virgin number and just went onto contract we wouldn't have a problem!!!! How stupid can you be eh?
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12-08-2009, 20:15
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#4
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Inactive
Join Date: Jun 2003
Location: Teesside
Posts: 8,315
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Re: Problems setting up roaming on daughters phone!
Maybe a call ( if you haven't already ) to Virgin will shed some light, hope you get it sorted.
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12-08-2009, 20:33
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#5
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Inactive
Join Date: Aug 2009
Posts: 12
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Re: Problems setting up roaming on daughters phone!
That's my next option now!
Thanks for taking the time to reply though. 
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12-08-2009, 21:26
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#6
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Inactive
Join Date: Jun 2003
Location: Teesside
Posts: 8,315
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Re: Problems setting up roaming on daughters phone!
Welcome, others might have more to say and ideas 
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13-08-2009, 07:17
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#7
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Join Date: Aug 2007
Location: Sunny SouthEast
Services: VIP Pack
Posts: 692
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Re: Problems setting up roaming on daughters phone!
also it might be worth checking in the phone settings that it is set to auto network allocation, if not it won't pick up another network
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13-08-2009, 18:25
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#8
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Inactive
Join Date: Aug 2009
Posts: 12
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Re: Problems setting up roaming on daughters phone!
I'll ask her to try that when she calls me next!!!
Thank you for being so helpful.
---------- Post added at 18:25 ---------- Previous post was at 16:44 ----------
Just wanted to say, she phoned and I told her to check the settings on the phone, I have just had a text from her, so its worked. Thank you to both of you, it is very much appreciated!
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13-08-2009, 18:33
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#9
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Inactive
Join Date: Jun 2003
Location: Teesside
Posts: 8,315
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Re: Problems setting up roaming on daughters phone!
Very pleased we could have tried to help, if it was our help that did it 
Don't be a stranger now, we have all sorts of topics in the basement
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15-08-2009, 13:31
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#10
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Join Date: Aug 2007
Location: Sunny SouthEast
Services: VIP Pack
Posts: 692
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Re: Problems setting up roaming on daughters phone!
Glad to be a help to you 
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