Pause tv and broadband payments?
28-05-2020, 18:07
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#1
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cf.member
Join Date: Oct 2006
Posts: 55
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Pause tv and broadband payments?
I have been paying for a second Virgin package for my
daughter but she won’t be living at her property for the next 3 months and nobody else lives there. Can I pause the account for that time or is the only option to cancel and then sign up with them again later?
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28-05-2020, 19:49
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#2
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,581
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Re: Pause tv and broadband payments?
Quote:
Originally Posted by UnStable
I have been paying for a second Virgin package for my
daughter but she won’t be living at her property for the next 3 months and nobody else lives there. Can I pause the account for that time or is the only option to cancel and then sign up with them again later?
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I would cancel and re-sign. I don't think you can pause in these circumstances.
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28-05-2020, 20:19
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#3
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: Pause tv and broadband payments?
You can pause your entire account for (I think) £5 a month. It's called the Time Out Package. Call Customer Services.
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29-05-2020, 11:25
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#4
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cf.member
Join Date: Oct 2006
Posts: 55
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Re: Pause tv and broadband payments?
Quote:
Originally Posted by spiderplant
You can pause your entire account for (I think) £5 a month. It's called the Time Out Package. Call Customer Services.
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cheers I'll give that a go 
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02-06-2020, 14:11
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#5
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Rise above the players
Join Date: Mar 2008
Location: Wokingham
Services: 2 V6 boxes with 360 software, Now, ITVX, Amazon, Netflix, Lionsgate+, Apple+, Disney+, Paramount +,
Posts: 14,581
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Re: Pause tv and broadband payments?
Quote:
Originally Posted by spiderplant
You can pause your entire account for (I think) £5 a month. It's called the Time Out Package. Call Customer Services.
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Is there any advantage in doing that, spiderplant?
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02-06-2020, 14:33
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#6
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: Pause tv and broadband payments?
Quote:
Originally Posted by OLD BOY
Is there any advantage in doing that, spiderplant?
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If you temporarily left, you'd have to give a month's notice, and possibly also pay early disconnect fees. And then when you rejoined, you'd be back in a
new Minimum Period.
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02-06-2020, 22:08
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#7
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CF Resident Dog
Join Date: Mar 2005
Posts: 14,254
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Re: Pause tv and broadband payments?
Quote:
Originally Posted by spiderplant
If you temporarily left, you'd have to give a month's notice, and possibly also pay early disconnect fees. And then when you rejoined, you'd be back in a
new Minimum Period.
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Do you still have to wait at least 3 months before you can rejoin?
__________________
PSN: Snoopzster
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03-06-2020, 09:34
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#8
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cf.mega poster
Join Date: Jun 2003
Posts: 8,898
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Re: Pause tv and broadband payments?
Quote:
Originally Posted by SnoopZ
Do you still have to wait at least 3 months before you can rejoin?
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Not as far as I'm aware. I don't see anything about this in the Ts&Cs.
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04-06-2020, 15:33
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#9
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Pause tv and broadband payments?
Are there any Virgin UK staff taking calls?
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04-06-2020, 15:36
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#10
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nashville
Join Date: Feb 2011
Location: Rutherglen. Glasgow
Services: Virgin Media
Posts: 5,177
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Re: Pause tv and broadband payments?
Quote:
Originally Posted by Mad Max
Are there any Virgin UK staff taking calls?
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Virgin are taking calls ,if you wait in the queue.
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04-06-2020, 15:37
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#11
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cf.mega poster
Join Date: Mar 2012
Posts: 4,096
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Re: Pause tv and broadband payments?
Quote:
Originally Posted by nashville
Virgin are taking calls ,if you wait in the queue.
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Cheers...
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