Retentions - what phone options to dial
28-09-2018, 17:01
|
#16
|
cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,309
|
Re: Retentions - what phone options to dial
Quote:
Originally Posted by SnoopZ
They said 12 month contract, no email yet or my virginmedia update.
|
Mine took a bit longer than I expected, but if you haven't recieved anything tomorrow i'd be inclined to give them a shout (if you can get through ).
|
|
|
28-09-2018, 18:27
|
#17
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,268
|
Re: Retentions - what phone options to dial
While at work I just checked myvm and that is showing the 12 month contract at £76 for 12 months but the discount lasts 18 months then is rises to £82 a month. Should have the contract in email but myvm will let me resend if not.
I feel in control now I have never had access to a digital contract before so I will give them a bell in 12 months time.
Not sure if my new price is before or after the price rise though!
__________________
PSN: Snoopzster
|
|
|
28-09-2018, 18:41
|
#18
|
cf.mega poster
Join Date: Oct 2009
Posts: 2,065
|
Re: Retentions - what phone options to dial
Your new contracted price includes the latest general price increase.
|
|
|
05-10-2018, 20:57
|
#19
|
Permanently Banned
Join Date: Jan 2012
Location: Near France
Services: Tivo XL
150mb broadband
L phone
Posts: 1,817
|
Re: Retentions - what phone options to dial
|
|
|
06-10-2018, 10:53
|
#20
|
Inactive
Join Date: Oct 2009
Location: Warwickshire
Services: XL TV, Tivo, 152Mb, Phone
Posts: 52
|
Re: Retentions - what phone options to dial
Can't get a single offer from them at all, and I'm 6 days away from being cut off. No phonecalls back at all.
They also can't offer me 350mb even though I'm on it atm.
You'd think they'd at least offer me a small discount on something seen I was on 200mb BB on the ViP package for 11 of the 12 months contract.
|
|
|
06-10-2018, 11:17
|
#21
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,268
|
Re: Retentions - what phone options to dial
Quote:
Originally Posted by Tonydtiger
Can't get a single offer from them at all, and I'm 6 days away from being cut off. No phonecalls back at all.
They also can't offer me 350mb even though I'm on it atm.
You'd think they'd at least offer me a small discount on something seen I was on 200mb BB on the ViP package for 11 of the 12 months contract.
|
You must have a good offer already and you asked them to cancel your package calling their bluff? One of the reasons i didn't take that risk.
You haven't got VM sales calls turned off in MYVM have you, if you have you wont get a call back??
__________________
PSN: Snoopzster
|
|
|
06-10-2018, 11:25
|
#22
|
Inactive
Join Date: Oct 2009
Location: Warwickshire
Services: XL TV, Tivo, 152Mb, Phone
Posts: 52
|
Re: Retentions - what phone options to dial
Quote:
Originally Posted by SnoopZ
You must have a good offer already and you asked them to cancel your package calling their bluff? One of the reasons i didn't take that risk.
You haven't got VM sales calls turned off in MYVM have you, if you have you wont get a call back??
|
PAying the £90 for ViP atm, although I haven't tried to get an offer like that as I'm not too fussed about the TV part. Just been trying to get BB deals.
I enabled marketing about 3 weeks ago. The only other problem I can think of is that my I've never had the home phone plugged in but I have told them lots of times to ring the mobile number for contact issues.
|
|
|
06-10-2018, 11:36
|
#23
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,268
|
Re: Retentions - what phone options to dial
Quote:
Originally Posted by Tonydtiger
PAying the £90 for ViP atm, although I haven't tried to get an offer like that as I'm not too fussed about the TV part. Just been trying to get BB deals.
I enabled marketing about 3 weeks ago. The only other problem I can think of is that my I've never had the home phone plugged in but I have told them lots of times to ring the mobile number for contact issues.
|
£90 seems like a good deal as new customers pay £89 and then £129 after 12 months according to their website, so that is probably why they're not giving you another deal, you may have to cancel your cancellation request if you don't have an alternative set up?
__________________
PSN: Snoopzster
|
|
|
06-10-2018, 11:42
|
#24
|
Inactive
Join Date: Oct 2009
Location: Warwickshire
Services: XL TV, Tivo, 152Mb, Phone
Posts: 52
|
Re: Retentions - what phone options to dial
Quote:
Originally Posted by SnoopZ
£90 seems like a good deal as new customers pay £89 and then £129 after 12 months according to their website, so that is probably why they're not giving you another deal, you may have to cancel your cancellation request if you don't have an alternative set up?
|
I'll give it one more go tomorrow for a decent BB deal.
Slightly reluctant going somewhere else as i just hate 18 month contracts. Seems to be the norm now unfortunately.
|
|
|
06-10-2018, 16:08
|
#25
|
cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,309
|
Re: Retentions - what phone options to dial
Quote:
Originally Posted by Tonydtiger
I'll give it one more go tomorrow for a decent BB deal.
Slightly reluctant going somewhere else as i just hate 18 month contracts. Seems to be the norm now unfortunately.
|
But it's a dead cert thay'll put up the price multiple times in that time frame so there will always be a time within the contract period when you can cancel or renegotiate.
Edit...on reflection contracts might be immune from price rises so i could be wrong.
Last edited by daveeb; 06-10-2018 at 16:10.
Reason: afterthought
|
|
|
06-10-2018, 19:39
|
#26
|
Woke and proud !
Join Date: Jun 2004
Services: TV, Phone, BB, a wife
Posts: 9,133
|
Re: Retentions - what phone options to dial
Quote:
Originally Posted by daveeb
But it's a dead cert thay'll put up the price multiple times in that time frame so there will always be a time within the contract period when you can cancel or renegotiate.
Edit...on reflection contracts might be immune from price rises so i could be wrong.
|
No one is immune from price rises with VM ....
|
|
|
06-10-2018, 20:01
|
#27
|
cf.mega poster
Join Date: Jan 2004
Location: Leeds
Posts: 1,309
|
Re: Retentions - what phone options to dial
Quote:
Originally Posted by Mr K
No one is immune from price rises with VM ....
|
Yes that's the distinct impression I get, but I remembered a colleague at work told me they recently got an e-mail to say their newish contract would stay the same price until it ran out then it would go up to the increased agreed price plus the new price rise at the end of the contract period. Who knows in the mysterious world of VM.
|
|
|
09-10-2018, 09:41
|
#28
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,268
|
Re: Retentions - what phone options to dial
Quote:
Originally Posted by Tonydtiger
I'll give it one more go tomorrow for a decent BB deal.
Slightly reluctant going somewhere else as i just hate 18 month contracts. Seems to be the norm now unfortunately.
|
What happened in the end or did you cancel your cancel?
__________________
PSN: Snoopzster
|
|
|
09-10-2018, 13:40
|
#29
|
cf.mega poster
Join Date: Aug 2009
Posts: 5,386
|
Re: Retentions - what phone options to dial
As soon as your virgin cancels just immediately sign up again.
|
|
|
09-10-2018, 13:48
|
#30
|
CF Resident Dog
Join Date: Mar 2005
Posts: 14,268
|
Re: Retentions - what phone options to dial
I thought you couldn't sign up again straight away you had to wait a number of months?
__________________
PSN: Snoopzster
|
|
|
Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 17:45.
|