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Virgin to create 500 call centre jobs
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Old Yesterday, 18:46   #16
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Re: Virgin to create 500 call centre jobs

Quote:
Originally Posted by RichardCoulter View Post
Aye, Virgin Media are the worst of the lot (and that's saying something!) Their rating has been like this well before the effects of the pandemic took hold.
BT have worse scores on Trustpilot.
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Old Yesterday, 19:27   #17
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Re: Virgin to create 500 call centre jobs

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Originally Posted by Hugh View Post
BT have worse scores on Trustpilot.
No they don't. Sky & BT have 1.5 stars VM have 1.
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Old Yesterday, 20:22   #18
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Re: Virgin to create 500 call centre jobs

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Originally Posted by pip08456 View Post
No they don't. Sky & BT have 1.5 stars VM have 1.
You say "potato", I say "potatto"...

Scores for "Bad"
Sky - 81%
Virgin Media - 85%
BT - 90%

Scores for "Bad" & "Poor" combined
Sky - 86%
Virgin Media - 91%
BT - 93%

Scores....Exc....Great....Avg....Poor....Bad
BT...........4........1.........1........3.......9 0
VM..........3........2.........4........6.......85
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Last edited by Hugh; Yesterday at 20:26.
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Old Yesterday, 21:32   #19
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Re: Virgin to create 500 call centre jobs

I don't say either, Trustpilot does. Their star rating puts BT ahead of VM. Don't complain to me if you don't like their system of scoring.
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Old Yesterday, 21:35   #20
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Re: Virgin to create 500 call centre jobs

No complaint here - just clarifying a comment.

This explains how the scoring system works.

https://support.trustpilot.com/hc/en...re-calculated-
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Old Yesterday, 21:47   #21
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Re: Virgin to create 500 call centre jobs

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Originally Posted by pip08456 View Post
I don't say either, Trustpilot does. Their star rating puts BT ahead of VM. Don't complain to me if you don't like their system of scoring.
Star ratings are only one part of Trust Pilot.
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Old Yesterday, 22:11   #22
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Re: Virgin to create 500 call centre jobs

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Originally Posted by Paul View Post
Star ratings are only one part of Trust Pilot.
They may well be but I would say they are the main part people take notice of.

I have no grudge with VM, I've been back with them about a year and was with them a few years ago. I've never had a problem with them and in fact have always been quite happy. It was pure cost that I left them for last time. And the shittyhub at the time.
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Old Today, 09:31   #23
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Re: Virgin to create 500 call centre jobs

well I was promise a £ 50.00 credit on my account to cover delivery & activation of my tv V6 box & new Hub 3 I self installed it ( I never received the credit ) & now massive pixilation on my TV so having to reboot the box every 2/3 days so I am furious that I cannot sort these problems out !
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Old Today, 09:34   #24
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Re: Virgin to create 500 call centre jobs

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Originally Posted by crossbow1956 View Post
well I was promise a £ 50.00 credit on my account to cover delivery & activation of my tv V6 box & new Hub 3 I self installed it ( I never received the credit ) & now massive pixilation on my TV so having to reboot the box every 2/3 days so I am furious that I cannot sort these problems out !
Have you looked at your My Virgin Media to see if a credit has been applied there?.

If not then keep on to them until the credit has been applied.
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Old Today, 10:18   #25
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Re: Virgin to create 500 call centre jobs

Pixellation is usually caused by a poor signal into the TV box. Make sure all the cable connectors are done up properly.
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