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Virgin Media merger with O2 approved by competition regulator
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Old 02-05-2021, 23:15   #16
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Re: Virgin Media merger with O2 approved by competition regulator

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Originally Posted by Itshim View Post
Have vodaphone at the moment and it is rubbish .
I moved to sky in readiness.
They carry over my unused data for 3 years as well, as opposed to Virgin who do it for 1 month.
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Old 03-05-2021, 00:48   #17
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Re: Virgin Media merger with O2 approved by competition regulator

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Originally Posted by RichardCoulter View Post
What's O2 customer service like (never used them) and do they use UK based call centres?

If it 's any good, hopefully they will improve the current abysmal CS efforts of VM.
I think it was okay when I was with them a while back. But mergers are rarely about doing things well and they can tend to be a race to the bottom. I'd honestly expect VM to not change a habit of a lifetime, they'll more than likely offshore O2's customer services if they are still UK based.
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Old 03-05-2021, 09:32   #18
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Re: Virgin Media merger with O2 approved by competition regulator

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Originally Posted by Skie View Post
I think it was okay when I was with them a while back. But mergers are rarely about doing things well and they can tend to be a race to the bottom. I'd honestly expect VM to not change a habit of a lifetime, they'll more than likely offshore O2's customer services if they are still UK based.
It's a merger and no reason that VM will dominate decisions like this one. Indeed, the Chief Commercial Officer for Mobile in the merged company will come from O2. https://www.broadbandtvnews.com/2021...nts-confirmed/

And when BT acquired EE, it subsequently committed to onshoring call centres which it has achieved.

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