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Old 31-03-2018, 18:14   #1
chrispy2000
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Angry Virgin Mobile Security

I've just changed my sim only plan and ended up speaking to 3 different people. Now time I had to give them details for security, number, full name and certain characters from my password. Now obviously the answers to the first 2 are always going to be the same. But you would have thought that for the last question they would ask you for different characters but each person asked me for the same three.
I would have thought this is not very good security if they always ask for the same 3
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Old 31-03-2018, 18:49   #2
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Re: Virgin Mobile Security

The system probably tells them which 3 to ask for and doesn't give them the full password.
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Old 03-04-2018, 10:23   #3
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Re: Virgin Mobile Security

There is an issue with asking for different characters in that it can be used to build up the whole password. Asking for the same characters (in a time period) makes it less likely.
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Old 03-04-2018, 15:22   #4
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Re: Virgin Mobile Security

Good point. I've often wondered why my bank does this.
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Old 07-04-2018, 12:17   #5
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Re: Virgin Mobile Security

We have two phones and they are both in my wifes name, so every time i want to talk to Virgin, i have to do it through her. It's a total pain and she can never remember her password, so always has to go through the process of changing it. Then virgin will pass us on to another department and we have to do the password again.

Another thing that is a total pain is that everything we have with Virgin are all in my wife's maiden name. We've asked to change it to her married name loads of times over the years and they've said they've changed it lots of times, but never have. We've been married 17 years !
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Old 10-04-2018, 21:48   #6
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Re: Virgin Mobile Security

Quote:
Originally Posted by tweetiepooh View Post
There is an issue with asking for different characters in that it can be used to build up the whole password. Asking for the same characters (in a time period) makes it less likely.
Interesting viewpoint, but it effectively means you have a 2 character password and once someone has overheard those two characters, they effectively have the password.

First Direct (the only company I know of to truly understand the meaning of excellent service) also have a 2 character system, but the characters do differ with most calls.

Not criticising tweetiepooh of course, I appreciate them posting VM's viewpoint.
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Old 11-04-2018, 09:01   #7
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Re: Virgin Mobile Security

Quote:
Originally Posted by 12noon View Post
Another thing that is a total pain is that everything we have with Virgin are all in my wife's maiden name. We've asked to change it to her married name loads of times over the years and they've said they've changed it lots of times, but never have. We've been married 17 years !
The process was recently updated to allow Virgin Mobile customers to advise of a name change via an email process

https://help.virginmedia.com/system/...-Media-account

Appreciate you've tried multiple times, but it may be worth a shot.
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