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Faster upload speeds. aka. full 10% on all packages?
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Old 12-01-2021, 09:54   #1
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Faster upload speeds. aka. full 10% on all packages?

Hi,

I called up VM to discuss the price increase and to check whether I will be effected by it.

I enquired about their upload speeds since I was looking for a package with higher upload speeds than the 35mb I get with the 350mb package I am currently on and didn't want the 1gig package as it was too expensive.

To my suprise the rep offered me the 500mb package with 50mb upload and the 1000mb package with 100mb upload speeds.

I went for the 500mb package as it was not too expensive than what I am paying now.

But the package has still not been activated. I called up VM the next day to check and I was told that while the upload speeds are correct, I shouldn't have been offered the 500mb package at the quoted price. And there was no mention about the offer in their system.

I have asked for a copy of the call recording and I was being told that it will take up to a month for the recording to be made available to me.

I am still waiting for somebody to get back to me.
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Old 12-01-2021, 10:27   #2
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Re: Faster upload speeds. aka. full 10% on all packages?

they don't do themselves any favours do they. Sounds like another complaint for the CEOs office. I had a similar problem with another company many years ago and the person I spoke to on the phone was able to listen to my phone immediately. I don't think he believed what I was saying and tried calling me out on it but he was wrong and I was right
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Old 12-01-2021, 10:44   #3
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Re: Faster upload speeds. aka. full 10% on all packages?

The next representative told me that they cannot listen to the previous recording and it will be sent to the manager to review it.
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Old 12-01-2021, 16:01   #4
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Re: Faster upload speeds. aka. full 10% on all packages?

You dont get 10% on the 500, 600 or 1000 packages. You were miss informed.

https://www.virginmedia.com/shop/broadband/speeds
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Old 12-01-2021, 16:05   #5
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Re: Faster upload speeds. aka. full 10% on all packages?

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Originally Posted by jb66 View Post
You dont get 10% on the 500, 600 or 1000 packages. You were miss informed.

https://www.virginmedia.com/shop/broadband/speeds
I confirmed this with 3 different agents.

Maybe VM are not advertising it widely as yet.
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Old 12-01-2021, 16:29   #6
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Re: Faster upload speeds. aka. full 10% on all packages?

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Originally Posted by olisun View Post
I confirmed this with 3 different agents.

Maybe VM are not advertising it widely as yet.
Maybe you were lied to im getting 1000/50 just now
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Last edited by jb66; 12-01-2021 at 16:39.
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Old 12-01-2021, 18:15   #7
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Re: Faster upload speeds. aka. full 10% on all packages?

There isn't tiers that have a 10/1 ratio for over 300Mb services currently. They will be available some time in the future but arent available now.
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Old 12-01-2021, 23:10   #8
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Re: Faster upload speeds. aka. full 10% on all packages?

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Originally Posted by weesteev View Post
There isn't tiers that have a 10/1 ratio for over 300Mb services currently. They will be available some time in the future but arent available now.
I think you'll find 350M has 10/1 on it, I get 35 upload on it.
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Old 12-01-2021, 23:35   #9
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Re: Faster upload speeds. aka. full 10% on all packages?

I get 80 down, 10 up . . . 100Mb connection
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Old 13-01-2021, 10:53   #10
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Re: Faster upload speeds. aka. full 10% on all packages?

Quote:
Originally Posted by Paul View Post
I think you'll find 350M has 10/1 on it, I get 35 upload on it.
Typo, I meant to say 350
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Old Yesterday, 03:26   #11
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Re: Faster upload speeds. aka. full 10% on all packages?

I think Virgin are beginning to Price themselves out of the market with yet another £3:50p price rise, year after year. If I don't get a decent deal I'll be going from the 350Mbt down to the 300 or 250 (whatever the next lowest is) Had enough. Funny thing is, they still the fastest around and they know it..
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Old Yesterday, 06:27   #12
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Re: Faster upload speeds. aka. full 10% on all packages?

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I think Virgin are beginning to Price themselves out of the market with yet another £3:50p price rise, year after year. If I don't get a decent deal I'll be going from the 350Mbt down to the 300 or 250 (whatever the next lowest is) Had enough. Funny thing is, they still the fastest around and they know it..
With the Vodaphone/City Fibre symmetrical 1Gb service rolling out, this won't be for long. Combining this with Sky's TV only package, works out considerably cheaper than VMs minimum TV with its 1Gb service. Few current VM customers would quibble with the difference between Vodaphone's actual speeds of 900Mb/900Mb and Virgin's 1.2Gb/50Mb available broadband.
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Old Yesterday, 16:12   #13
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Re: Faster upload speeds. aka. full 10% on all packages?

Well thats great if you happen to live in one of 12 cites, not much use for the vast majority of us.

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Old Yesterday, 16:31   #14
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Re: Faster upload speeds. aka. full 10% on all packages?

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Well thats great if you happen to live in one of 12 cites, not much use for the vast majority of us.
It won't stop with those cities. You have to start somewhere. Vodaphone have mostly started from scratch, although sometimes, as in Coventry central, using existing City Fibre networks.
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Old Yesterday, 16:52   #15
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Re: Faster upload speeds. aka. full 10% on all packages?

Quote:
Originally Posted by Paul View Post
Well thats great if you happen to live in one of 12 cites, not much use for the vast majority of us.
And even then, if you got to the availability checker, you may get
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Unfortunately you might be a long way from one of our networks.

If you would like to be kept informed of network expansion in you area, please register your details below.
Or
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Thanks for your interest, we havenít planned your area at the moment.
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