Changes to Virgin TV (2021)
18-02-2021, 01:49
|
#196
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,070
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by Raider999
Easy excuse for everything these days. Customer Service in most cases is abysmal, blamed on Covid - why they have had over 10 months to get used to it.
|
Exactly. A lot of the companies blaming covid (including VM) had dire customer service before the pandemic.
|
|
|
18-02-2021, 10:22
|
#197
|
cf.mega poster
Join Date: Jun 2019
Location: Jupiter
Services: Giganet broadband 1gbs, netflix, Peacock,HBOMAX, kodi
Posts: 1,099
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by Raider999
Easy excuse for everything these days. Customer Service in most cases is abysmal, blamed on Covid - why they have had over 10 months to get used to it.
|
Agree mate
__________________
Destiny is not set but what we make.
|
|
|
18-02-2021, 17:16
|
#198
|
cf.geek
Join Date: Apr 2008
Services: V6 with Full-House/Maxit Sports & Movies, 100Mb broadband, Talk Weekends.
Posts: 570
|
Re: Changes to Virgin TV (2021)
Whilst I'd agree that those firms who had good CS setups before Covid have generally coped better since...
Many firms' processes have literally been torn up since Covid, and rebuilding their operations (as some have genuinely had to do) in 11months is simply impractical.
|
|
|
18-02-2021, 17:27
|
#199
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,070
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by japitts
Whilst I'd agree that those firms who had good CS setups before Covid have generally coped better since...
Many firms' processes have literally been torn up since Covid, and rebuilding their operations (as some have genuinely had to do) in 11months is simply impractical.
|
Many companiex have managed to do it though eg Tesco.
Someone made a good point earlier that it could be because cheapskate VM outsourced their call centres to those dreadful/useless offshore call centres. Then, when the pandemic hit poorer countries more than the UK, they were screwed.
After being slated on The One Show earlier this week, they said that they've taken on thousands more call centre staff. If true, let's hope that they've learnt their lesson & will scrap them.
They're still sending out letters full of lies that look like they've been written by a child.
|
|
|
18-02-2021, 17:44
|
#200
|
Also on X (Twitter)
Join Date: Jul 2006
Location: Media Boy UK HQ
Posts: 14,739
|
Re: Changes to Virgin TV (2021)
Is DMAX also set to close on March 1st? My TiVo has reveal that listings for both DMAX (Channel 171) and DMAX +1 (Channel 214) are saying on March 1st 'channel off air'. I have also seen online that Freeview has a UK Wide slot up for sale.
__________________
Blog - Updated Feb 28th.
What may come - Feb 28th.
Also on X
Got inside news but can't post it - PM me with info
|
|
|
18-02-2021, 17:44
|
#201
|
cf.geek
Join Date: Apr 2008
Services: V6 with Full-House/Maxit Sports & Movies, 100Mb broadband, Talk Weekends.
Posts: 570
|
Re: Changes to Virgin TV (2021)
Ok I'll bite. Mrs japitts works in back-office admin for a financial services firm - their processes are still in turmoil to this day, heavily reliant on paper files and not helped by a round of cost-cutting redundancies a few months back.
Some of the external (i.e. from customers) emails she has to deal with are, frankly, outright rude - so I've developed a bit of grudging sympathy for firms who are genuinely trying to muddle through.
But this is OT for this thread.
|
|
|
18-02-2021, 18:12
|
#202
|
cf.addict
Join Date: Jan 2019
Posts: 445
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by Media Boy
Is DMAX also set to close on March 1st? My TiVo has reveal that listings for both DMAX (Channel 171) and DMAX +1 (Channel 214) are saying on March 1st 'channel off air'. I have also seen online that Freeview has a UK Wide slot up for sale.
|
There are a few programs listed at 9am & 9pm on 2nd March on 360
Doubt it will be closing as it is advertised as part of Discovery Plus unlike the two channel that closed last month.
|
|
|
18-02-2021, 18:32
|
#203
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,070
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by japitts
Ok I'll bite. Mrs japitts works in back-office admin for a financial services firm - their processes are still in turmoil to this day, heavily reliant on paper files and not helped by a round of cost-cutting redundancies a few months back.
Some of the external (i.e. from customers) emails she has to deal with are, frankly, outright rude - so I've developed a bit of grudging sympathy for firms who are genuinely trying to muddle through.
But this is OT for this thread.
|
No biting neccessary in order to put your point across!
I'm surprised that a financial services firm is still reliant on paper files! I'm afraid I don't see the correlation with poor CS & rude customers.
---------- Post added at 18:32 ---------- Previous post was at 18:22 ----------
Quote:
Originally Posted by Media Boy
Is DMAX also set to close on March 1st? My TiVo has reveal that listings for both DMAX (Channel 171) and DMAX +1 (Channel 214) are saying on March 1st 'channel off air'. I have also seen online that Freeview has a UK Wide slot up for sale.
|
I asked about this and this was Angus's reply, hope this helps:
It's post #586
https://www.forumbox.co.uk/forum/thr...dge/?pageNo=20
|
|
|
18-02-2021, 19:04
|
#204
|
cf.mega poster
Join Date: Jan 2007
Posts: 2,526
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by RichardCoulter
|
My reply was in context of Court TV, this DMAX speculation is just coming to my attention just now reading MB's post.
---------- Post added at 19:04 ---------- Previous post was at 19:02 ----------
DMAX has pretty decent ratings, especially relative to Discovery's other channels. I can't see it closing.
|
|
|
18-02-2021, 20:52
|
#205
|
cf.mega poster
Join Date: Jan 2008
Posts: 10,070
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by cheekyangus
My reply was in context of Court TV, this DMAX speculation is just coming to my attention just now reading MB's post.
---------- Post added at 19:04 ---------- Previous post was at 19:02 ----------
DMAX has pretty decent ratings, especially relative to Discovery's other channels. I can't see it closing.
|
I was thinking that it might explain the spare channel capacity that MB has seen ie if there are 2 spare, but one will be taken up by a news channel.
|
|
|
18-02-2021, 21:28
|
#206
|
cf.mega poster
Join Date: Jun 2019
Location: Jupiter
Services: Giganet broadband 1gbs, netflix, Peacock,HBOMAX, kodi
Posts: 1,099
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by Media Boy
Is DMAX also set to close on March 1st? My TiVo has reveal that listings for both DMAX (Channel 171) and DMAX +1 (Channel 214) are saying on March 1st 'channel off air'. I have also seen online that Freeview has a UK Wide slot up for sale.
|
It's not closing.
__________________
Destiny is not set but what we make.
|
|
|
18-02-2021, 23:24
|
#207
|
cf.mega poster
Join Date: Dec 2016
Posts: 1,641
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by japitts
Ok I'll bite. Mrs japitts works in back-office admin for a financial services firm - their processes are still in turmoil to this day, heavily reliant on paper files and not helped by a round of cost-cutting redundancies a few months back.
Some of the external (i.e. from customers) emails she has to deal with are, frankly, outright rude - so I've developed a bit of grudging sympathy for firms who are genuinely trying to muddle through.
But this is OT for this thread.
|
I'd keep quiet about that if I were you.
Any company still relying on paper files is living in the dark ages. what would happen if there was a fire - no more customer service?
Absolutely no excuses for a company not to be back up to speed after 10 months +
|
|
|
18-02-2021, 23:51
|
#208
|
cf.mega poster
Join Date: Jun 2019
Location: Jupiter
Services: Giganet broadband 1gbs, netflix, Peacock,HBOMAX, kodi
Posts: 1,099
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by Raider999
I'd keep quiet about that if I were you.
Any company still relying on paper files is living in the dark ages. what would happen if there was a fire - no more customer service?
Absolutely no excuses for a company not to be back up to speed after 10 months +
|
Agree one of the priorities at work was to get back up to capacity, we had a target of just 1 month, these big companies have got it easy imo.
If our customer service was poor it would be very costly for the company.
__________________
Destiny is not set but what we make.
|
|
|
19-02-2021, 10:53
|
#209
|
cf.mega poster
Join Date: Jan 2007
Posts: 2,526
|
Re: Changes to Virgin TV (2021)
Not all work processes can go paperless, it's not a question of simply being "behind the times". And even paperfree businesses can have problems because of it.
Also, all businesses are different, just because many can cope with changing things in a short time period doesn't mean they all can, even big businesses. Even though I may dislike a company or their service unless you work there you don't know why things are the way they are.
The general public usually have a greatly simplified idea of what goes on and is required to do something. In my own work life I've seen how complicated, how many things need factored in for something that looks outwardly straightforward. What looks to the outside world as "you just do A, B and C" is actually more like "you need to do A to Z, Aa-Zn and then go back to Fr846" and those that work there are wanting to curl up into a ball in a dark room...and that was pre-Covid. And that can just be the regulations.
Back on topic...the EPG still says Channel Off-Air for DMAX, so I was wondering...maybe it's getting replaced by a HD version on VM? Not saying it's likely, just an alternative suggestion to closing.
|
|
|
19-02-2021, 12:48
|
#210
|
cf.mega poster
Join Date: Jun 2019
Location: Jupiter
Services: Giganet broadband 1gbs, netflix, Peacock,HBOMAX, kodi
Posts: 1,099
|
Re: Changes to Virgin TV (2021)
Quote:
Originally Posted by cheekyangus
Not all work processes can go paperless, it's not a question of simply being "behind the times". And even paperfree businesses can have problems because of it.
Also, all businesses are different, just because many can cope with changing things in a short time period doesn't mean they all can, even big businesses. Even though I may dislike a company or their service unless you work there you don't know why things are the way they are.
The general public usually have a greatly simplified idea of what goes on and is required to do something. In my own work life I've seen how complicated, how many things need factored in for something that looks outwardly straightforward. What looks to the outside world as "you just do A, B and C" is actually more like "you need to do A to Z, Aa-Zn and then go back to Fr846" and those that work there are wanting to curl up into a ball in a dark room...and that was pre-Covid. And that can just be the regulations.
Back on topic...the EPG still says Channel Off-Air for DMAX, so I was wondering...maybe it's getting replaced by a HD version on VM? Not saying it's likely, just an alternative suggestion to closing.
|
I think it's more a EPG thing no HD version is on the horizon as far as we know, then again we never got info about Lifetime closing lol.
__________________
Destiny is not set but what we make.
|
|
|
Currently Active Users Viewing This Thread: 25 (0 members and 25 guests)
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT +1. The time now is 22:17.
|