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Moving to a new phone - advice needed.
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Old 06-11-2018, 09:12   #16
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Re: Moving to a new phone - advice needed.

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Originally Posted by heero_yuy View Post
What format did you do the SD card to?

For most non-pc devices FAT32 is the requirement.
I formatted the SD card with the phone.
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Old 06-11-2018, 09:56   #17
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Re: Moving to a new phone - advice needed.

Have you given apps permission to access the SD card as newer versions of android require this?
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Old 06-11-2018, 11:09   #18
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Re: Moving to a new phone - advice needed.

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Originally Posted by SnoopZ View Post
Have you given apps permission to access the SD card as newer versions of android require this?
Yes, I've done that too, SnoopZ. This morning I wiped the cache but nothing has changed.
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Old 06-11-2018, 12:43   #19
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Re: Moving to a new phone - advice needed.

If the phone can't see the SD card best try another card of the correct type.
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Old 06-11-2018, 14:01   #20
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Re: Moving to a new phone - advice needed.

Quote:
Originally Posted by SnoopZ View Post
If the phone can't see the SD card best try another card of the correct type.
It was the very first thing I tried, SnoopZ. I had been listening to music on my ancient Galaxy Ace without problems for years. When I got the S8 I retrieved the micro SD card from the Ace and put it into the S8 naively thinking that the music would be available on the new phone. Sadly, the tracks on the original card are also invisible to the S8. Two different SD cards, the same result. As I said, I'm out of ideas.
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Old 06-11-2018, 14:51   #21
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Re: Moving to a new phone - advice needed.

I've just downloaded a track from a cloud account to the SD card in my S8.

Both Amazon Music and Play Music can see the track and play it from the SD Card.
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Old 06-11-2018, 15:30   #22
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Re: Moving to a new phone - advice needed.

Quote:
Originally Posted by heavyside View Post
It was the very first thing I tried, SnoopZ. I had been listening to music on my ancient Galaxy Ace without problems for years. When I got the S8 I retrieved the micro SD card from the Ace and put it into the S8 naively thinking that the music would be available on the new phone. Sadly, the tracks on the original card are also invisible to the S8. Two different SD cards, the same result. As I said, I'm out of ideas.

Exactly what is the make and model of SD card you're using and what happens when you first put the card in the phone does it ask you to do anything?

https://www.samsung.com/ph/support/m...xy-s8-s8-plus/
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Last edited by SnoopZ; 06-11-2018 at 15:34.
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Old 06-11-2018, 16:14   #23
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Re: Moving to a new phone - advice needed.

Quote:
Originally Posted by BenMcr View Post
I've just downloaded a track from a cloud account to the SD card in my S8.

Both Amazon Music and Play Music can see the track and play it from the SD Card.
I wish my S8 would behave like that. It's so frustrating. Neither Play Music nor any other music player I've tried so far can see my SD card. I can see all the files on the card but for some reason the music players cannot. It's doubly frustrating because they played normally on the Galaxy Ace I upgraded from. I'm guessing it's either a bug or there's some hidden setting that is preventing this. I've contacted the Samsung UK help desk but they are taking an age to get back to me.

---------- Post added at 15:45 ---------- Previous post was at 15:42 ----------

OK, the mystery deepens. I have just taken a photo and saved it to the SD card. And there it is, visible in the gallery. Obviously everything is working as it should but, for some unknown reason, not my music tracks.

---------- Post added at 16:14 ---------- Previous post was at 15:45 ----------

Quote:
Originally Posted by SnoopZ View Post
Exactly what is the make and model of SD card you're using and what happens when you first put the card in the phone does it ask you to do anything?

https://www.samsung.com/ph/support/m...xy-s8-s8-plus/
It is a Sandisk 64 Gb card. The one that came from my previous Galaxy Ace was a Sandisk 32 Gb card. There is a message on the pull-down from my start-up screen that says 'SD Card. Tap here to transfer media files'. When tapped this takes me to the files on the SD card where I can find my music files. The problem is that none of the music players can see them.

In my earlier reply to BenMcr I noted that photos saved to the SD card are all present and correct. It's all a mystery to me.
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Old 06-11-2018, 17:15   #24
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Re: Moving to a new phone - advice needed.

I don't know if it's relevant but I had a problem with the media server on my PC sharing files by "genre" This attribute was not set in the files headers and the smart TV couldn't see anything. Changing this to "folders" fixed it. Maybe something similar in your media players?
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Old 06-11-2018, 17:35   #25
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Re: Moving to a new phone - advice needed.

Quote:
Originally Posted by heavyside View Post
I wish my S8 would behave like that. It's so frustrating. Neither Play Music nor any other music player I've tried so far can see my SD card. I can see all the files on the card but for some reason the music players cannot. It's doubly frustrating because they played normally on the Galaxy Ace I upgraded from. I'm guessing it's either a bug or there's some hidden setting that is preventing this. I've contacted the Samsung UK help desk but they are taking an age to get back to me.

---------- Post added at 15:45 ---------- Previous post was at 15:42 ----------

OK, the mystery deepens. I have just taken a photo and saved it to the SD card. And there it is, visible in the gallery. Obviously everything is working as it should but, for some unknown reason, not my music tracks.

---------- Post added at 16:14 ---------- Previous post was at 15:45 ----------



It is a Sandisk 64 Gb card. The one that came from my previous Galaxy Ace was a Sandisk 32 Gb card. There is a message on the pull-down from my start-up screen that says 'SD Card. Tap here to transfer media files'. When tapped this takes me to the files on the SD card where I can find my music files. The problem is that none of the music players can see them.

In my earlier reply to BenMcr I noted that photos saved to the SD card are all present and correct. It's all a mystery to me.

Are the music files in regular mp3 format?

Have you tried other music players like, Musicolet? https://play.google.com/store/apps/d...colet&hl=en_GB
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Old 07-11-2018, 07:12   #26
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Re: Moving to a new phone - advice needed.

Quote:
Originally Posted by heero_yuy View Post
I don't know if it's relevant but I had a problem with the media server on my PC sharing files by "genre" This attribute was not set in the files headers and the smart TV couldn't see anything. Changing this to "folders" fixed it. Maybe something similar in your media players?
Quote:
Are the music files in regular mp3 format?

Have you tried other music players like, Musicolet? https://play.google.com/store/apps/d...colet&hl=en_GB
Mystery solved! I started over from scratch, deleted the music folder on the SD card and made a new one using the utility on the Samsung rather than my PC which I had used previously. Now the music folder on the card is visible to my music player. If there's a moral to this story it's that not all folders are created equal.

Thanks, again, to everyone who has helped me troubleshoot this problem.
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Old 07-11-2018, 16:09   #27
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Re: Moving to a new phone - advice needed.

Glad you finally solved it.
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